Well, we spent a few nights there and although the service was first rate at reception and concierge, the team who "look after" the restaurants, pool and beach area really let the side down.
I think we were unlucky, although I have 4 or 5 shocking stories. The upside is that I raised them with the GM on departure and he was horrified and did his best to reassure me of much better service in the future. So, my recommendation if you too are unlucky is "find the GM early" and let him know your issue.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach