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“Absolutely beautiful hotel but.....” 4 of 5 stars
Review of W South Beach

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W South Beach
Ranked #4 of 206 Hotels in Miami Beach
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Absolutely beautiful hotel but.....”
4 of 5 stars Reviewed April 5, 2012

This hotel is most definitely a fantastic place to stay when in South Beach. And it is sooooo South Beach. There is a roomy-airy feel that is absent in some other South Beach luxury hotels and the rooms and balconies are constructed so that most have very nice views even if you are not in an "ocean front room". Our suite was spotless and the decor was lovely and ultra modern. The lobby and pool areas are amazing. We had a great time but did have some service problems. At this hotel if you are not Derek Jeter or a Brazilian heiress you will have to ask at least three times to get things done. The management gives the distinct impression that they have other, more important guests to deal with and they will get to you when they can. We're pretty laid back so it wasn't a big deal to us but others might get a little miffed when you are spending a grand a night. The worst of the service occurred with the valet and door men. They were total jerks. Oh well. The best service occurred at Dutch. We had two fantastic meals there that were worth every penny. The beach service was also exceptional (felt like a Madonna film--very Riviera). If you are 30 years old, super cool and have an endless supply of money, this is the place for you. Or if you like to gawk at this type (which can be fun too).

  • Stayed March 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
5 Thank 040512a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBeGM, Manager at W South Beach, responded to this review, April 6, 2012
Dear Guest,

Thank you for sharing your experience on Trip Advisor.

It is great to know that you enjoyed the facilities and our food and beverage outlets. We do our best to please and delight all of our guests.

Please know that all guests that come to visit us, no mater social rank or status, are just as important to us and we do not want any of our guests to feel otherwise. Please let us know when your travels bring you back to Miami so we can ensure flawless service for you and the rest of your party.

Best Regards,

W SoBe GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (732)
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English first
Providence, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 4, 2012

We are in a state of bliss after celebrating our winter break in South Beach. It was truly a spectacular five-day stay; we loved our accommodations, and the staff was just spectacular. We think the W hotel sits on some of the most beautiful beachfront in the world, and the grounds are kept in an immaculate fashion. However, what has really impressed us most about the W is the people who manage the property. Though we have never met the General Manager, he must be an amazing person to have attracted and retained such extraordinary staff. We have been particularly impressed by Michelle Mendes. She is warm, friendly and incredibly helpful – she is an absolute delight. Dennis McKibbon is also an amazing gentleman. He, too, is extremely accommodating and gracious. When we checked into the hotel, he was greeting guests at the door. Dennis & Michelle are the type of people who keep us coming back to the W South Beach time and time again.

The Sullivans, Barrington, RI

  • Stayed March 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DrSullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBeGM, Manager at W South Beach, responded to this review, April 6, 2012
Dear Guest,

WOW! What a lovely experience! Dennis and Michelle are part of our management team and I am so happy that they provided extraordinary service to you for your visit!!

We can't wait to welcome you back and create some more everlasting memories!!!

Best Regards,

W SoBe GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, Massachusetts
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed April 4, 2012

I did quite a bit of research on where to stay with my wife and 2 teenagers last month and I settled on the W. My family and I loved this place. I read reviews of people complaining of rude staff and poor service. I saw only the opposite. My only complaint was that I was put in 2 rooms that were above the nightclub...which stays open until 4am. I requested another room and they were happy to accommodate but my kids liked seeing the people and cars around the nightclub so I got some earplugs and took one for the team. It was fine. When a food order got lost on the beach the beach manager came and apologized and comped the whole order. He told me it would his honer to serve us again....where have you heard that lately from hotel staff? All of the staff we encountered were very nice and friendly. Richie at the Pool was particularly so. Look, this place is pricey no doubt but it really was a nice place to stay for 3 days in South Beach. My only caveat is that if you are a light sleeper than ask for a room away from the Nightclub.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Mark E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBeGM, Manager at W South Beach, responded to this review, August 6, 2012
Dear Guest,

So happy to hear you and your family had a great stay! We hope to see you and your family again soon!

Best,

GM W SoBe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 3, 2012 via mobile

We had an opportunity to stay for 2 nights at the hotel. We enjoyed our rooms overlooking the ocean. Being on a higher floor with nice balconies a plus. Ultra modern room with "hip vibe". Comfortable beds, think the bathroom may be a bit too hip. Getting out of showers I bit wet and slippery, had to put a towel down to avoid slipping and wet puddles

Enjoyed the pool. We were lucky enough to stay in cabana and had fabulous service! The pool lovely and warm. I can see why it would be difficult to get seating around the pool and wonder if tipping insures a spot. I don't think I realized it was a topless pool...

The workout facility was nice and the kids enjoyed the outdoor basketball court, tennis court right next to it

The food at the hotel was pretty average, but with so many nice restaurants nearby, there were other great options

The lounge was fun and the people watching great fun too!

Enjoyed our stay, and think that our 2 day stay was just perfect with the family

Stayed March 2012
Helpful?
1 Thank Tadr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBeGM, Manager at W South Beach, responded to this review, April 6, 2012
Dear Guest,

Thank you for your feedback on your recent visit!

I am happy that you and your family enjoyed your rooms and the beautful views that come with it! South Beach is amazing, and there is nothing that compares to the white sandy beaches and blue ocean water!!

We are sorry if some of our topless guests made you feel uncomfortable. As bathing topless is not against the law in Miami Beach, it is not uncommon to see individuals sunbathing at the pool and beach topless as we do have a large European crowd that visits us, where topless bathing is not uncommon in Europe.

We hope to welcome you soon.

Best Regards,

W SoBe GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
3 of 5 stars Reviewed April 1, 2012

There were some good bits and some not so good bits. My first caveat is to say that the manager did bend over backwards to resolve the issues we had....so his customer service was high. Not true of some of the others. Customer service was patchy.....it was the luck of the draw as to who was serving you. On arrival, took over half an hour to check in. Got to the room and quickly checking emails, discovered the wifi wasn't working properly. Waited another three quarters of an hour for someone to fix that. Finally managed to get to the pool. All the beds were taken (in fact, having got up very early the next morning and looking from the balcony about 50% of them are already reserved before anyone shows up....am guessing you have to "tip" the staff at the pool area), ended up sitting by the other pool area but no staff came to get drink/lunch order. We went over to the other pool to order food and were told that was the area for the main pool orders.....oh it goes on and on like this. Night 1 the next door room decided to have a rave and there was pounding music til 6am, stink of cigarettes etc coming from the room. To be fair, the hotel security came up in the end and sorted it out, after one of their and my separate attempts had failed. After the first day all much of the same. Cost of food and beverages is eye watering. And, goodness me, check out the mini bar prices.......absurd! Trying too hard to be trendy......sorry W, but won't be coming back.

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  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank LadyPrimrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBeGM, Manager at W South Beach, responded to this review, April 2, 2012
Dear Guest,

Thank you for sharing your experience on Trip Advisor.

I am sorry to read that you did not enjoy your stay with us. Although the main pool is quick to fill, we do have other areas where you can dine, including seating at the main pool, seating at the WET Bar, Lawn Area, Living Room Outdoor, Grove, and the Beach. Recently Miami Beach was home to the Winter Music Conference and Ultra Music fest for the majority of the month of March, where the beach was more crowded than it typically is and I apologize this inconvenienced you.

We hope to welcome you back to one of our Starwood properties soon.

Best Regards,

W SoBe GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 31, 2012

My family and I stayed in a fabulous two bedroom "Sanctuary Suite" with a partial ocean view. We were very pleased with the cleanliness of the room, the modern furnishings, and floor to ceiling windows. We also had two balconies to look at the ocean and enjoy the warm breeze.
The lobby of the hotel is gorgeous, with eclectic pieces of art everywhere, soaring ceilings, and plenty of couches and chairs to lounge upon. The staff is friendly enough, but there is definitely an air of attitude amongst the team which mans the pool, where the service is spotty if you are not in an expensive cabana. The hotel has a small stretch of beach where you may lie down on a beach chair, but prepare to pay $15 plus tax for the use of a beach umbrella to shield yourself from the sun! We found this charge to be completely ridiculous, especially considering how ill maintained the beach area was; there was a 3-4 foot layer of seaweed and gunk you had to wade through before you could dip into the water. Just a short way down to the free beach is way cleaner and better maintained.
This hotel is definitely better suited for adults traveling without small children. The scene is very grown and sexy for the sophisticated Miami crowd. Toys and beach balls are not permitted in the pool; not to mention there are just too many places for them to get hurt and/or break something expensive (so much glass and metal and sharp corners everywhere)!
Overall, we enjoyed our stay and would recommend this hotel if you avoid the beach area.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SnapDragon777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBeGM, Manager at W South Beach, responded to this review, April 2, 2012
Dear Guest,

Thank you for sharing your experience on Trip Advisor. Great to hear that you loved your Sanctuary Suite, we hope that next time you visit you are able to experience on of our other 15 category type rooms!

As for the beach, regretfully the beach is public space and the City of Miami Beach is the primary source for seaweed cleanup. The weather is warming and so is the ocean water, so if your travels bring you back the beach will be much more pleasurable for you!

Best Regards,

W SoBe GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoughton, Massachusetts
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 30, 2012

I stayed here for an SPG free weekend and this was by far the most amazing hotel I've ever visited. From the immaculate room to the service by the pool and beach, definitely go and experience luxury. Also ate at Mr. Chow and went to the WALL at night - wonderful weekend! Can't wait to go back!!

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bananon21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBeGM, Manager at W South Beach, responded to this review, April 2, 2012
Dear Guest,

We are excited that you had such a wonderful stay with us, especially coming from a loyal SPG member!!! We look forward to seeing you again!

Best Regards,

W SoBe GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W South Beach

Property: W South Beach
Address: 2201 Collins Avenue, Miami Beach, FL 33139-1717
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#4 Luxury Hotel in Miami Beach
#4 Spa Hotel in Miami Beach
#4 On the Beach Hotel in Miami Beach
#5 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W South Beach 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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