The place and the view are fantastic. The service and the facilites are below any 3 star hotel. I have stayed in many great places in Florida - Mandarin Oriental, The Breakers, Ritz Carlton, just to name a few. This one is a trap for the ones that want to be seen. Awful and arrogant service. If you are not "someone", it is a favor to be a guest here. So, you pay full price for no service. We were in a suite, but this did not assure us any decent service. Some days the beds were turned with water and chocolates, but most of the days no one even bothered to come. The furniture is cheap, the door of one cabinet fell on my sons's foot. No one even bothered to apologize. In much less fancy places, we would get a sorry letter from the manager, with some nice fruits. Here... who cares? Concierge can not talk to you unless you drop them at least a US$ 100 bill. So, no answer to us asking for a restaurant reservation, as we only tipped them US$ 20. Mr Chow restaurant is a complete disaster, with the hostess saying that she didn't give a damn if we were guests of the hotel after a delay of more than 45 minutes to put us on our table. To finalize the experience, sharing the pool with Mr Cigar and 3 "paid girlfriends" was the funniest part of this totally trash experience. Nothing that makes me come back anytime in the future. I don't care paying well for service, but I do care in receiving for what I have paid. This is a total scam.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach