I stayed here for 2 nights. On arrival, we were told our suite was out of order due to "technical issues" and our group was split over two seperate rooms in two buildings. Although the rooms were great, we ha travelled as a group and wanted to stay together. That evening, we made the most of the situation and went to the nightclub. Big mistake on our part as they wouldn't let us in! Apparently even though it is on hotel land, it is controlled by non hotel staffing and therefore the hotel can do nothing about who they let in or don't. We went to the bar instead - our second mistake. The bar served us glasses of champagne then promptly closed directing us outside! On returning to our room we realised our folding be had no bedding. 45 minutes later another foldaway bed arrived - but still no bedding. Despite asking the second foldaway bed was never removed. Our room had no glasses in and its rooftop garden was really dirty. The next morning we asked to see the manager who kept us waiting for 35 minutes. We wen to the beCh that day and had lunch and cocktails on the beach. The beach staff were very friendly but again we waited 40 minutes for drinks. Overall, the hotel was in a grea location but although the hotel was nice, it was not the best I've stayed in and the service was appalling.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach