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“Excellent Service”
Review of SLS South Beach

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SLS South Beach
Ranked #41 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed August 26, 2014 via mobile

First time in SLS and it was fire!! We came here looking for a poolparty and guess what... We found it

Medium sized pool (N), good music, Food & Drinks, ideal for a sunday (Y).

Great service by one of your talents (Demian) who took care of us until sunset!!

Stayed: August 2014, traveled solo
5  Thank Jpmerino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline D, Manager at SLS South Beach, responded to this reviewResponded August 30, 2014

I love everything about your review, Jpmerino. Thank you!! So happy you enjoyed your fun time with us. See you again soon!

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1,279 - 1,285 of 2,226 reviews

Reviewed August 26, 2014

My boyfriend I stayed at the SLS for 2 nights in August, the weekend before Labor Day weekend. We originally booked the queen "crash pad" and requested an upgrade when we arrived to the hotel since we didn't realize until we read the reviews how small the rooms actually were. The front desk staff was very friendly, and was able to upgrade our room to the King ocean view for an additional $150 a night. We checked in very early so we had to wait for a couple hours for the room to be ready, but we expected that and made brunch reservations a few blocks away on Lincoln Road, and the bellman, Isa, kindly drove us to brunch in a white BMW 750 complimentary hotel car which was awesome! After brunch we returned to the hotel to find that our room was on the second to highest floor, with one of the best views in the hotel! The front desk staff really took care of us! The coolest parts of the room were the rainfall shower head, comfortable king bed, and interesting mirror placed on the ceiling above the bed ;)

After settling into the room, the rest of the weekend was a blur. We went to the beach where we were treated like a million bucks by the beach staff and laid out for 3 hours on the complimentary beach chairs. We then went back to the hotel and partied at the Saturday pool party at Hyde Beach which was insane! Best day pool party on south beach in my opinion. One of the best perks of staying at the hotel is having access to the pool party since it seemed hard to get into without paying an arm and a leg. We ordered 2 pitchers of mojitos at $100 each (after tip and tax), so the hotel is not cheap by any means, but you pay for the service and ambience when staying at hotels like this.

We had reservations at Katsuya and the Bazaar on Saturday and Sunday night, but we missed both reservations since we partied so hard at the pool parties during the day! The room service had some similar items from the Bazaar so we didn't totally miss out on Jose Andres' dishes.

The only negative review that I have about the hotel is that the housekeeping could have done a better job cleaning our room and replacing our towels. We called down for towels which took more than a couple hours to receive, but our request was eventually taken care of.

Other than that, expect nothing more from this hotel but top notch service, a friendly and positive vibe, awesome food, great amenities, great pools, great location, courteous hotel guests, and a great time.

We typically book rooms at the Shore Club every year, but feel we have found a second home in South Beach. So we will definitely be back here later on this year since I miss this place already!! We love you SLS!! :)

Natassja & Larry
Washington, DC

  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Nmanzanero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline D, Manager at SLS South Beach, responded to this reviewResponded August 30, 2014

We love you too, Natassja & Larry! Your review is fantastic and I absolutely appreciate your taking the time to write such wonderful thoughts. So glad you had a blast with us and you truly made the most of your getaway! And trust me, the reservation thing happens all the time out here. Haha! On a side note, we will continue to focus on our housekeeping efforts and know all will be beyond expectations by your next visit. Thank you again so much and we can’t wait for your return!!

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Reviewed August 26, 2014

Super trendy boutique hotel in the heart of Miami, centrally located to Lincoln Road & Ocean Drive on Collins. Beautiful hotel grounds, excellent service and staff at reception and pool. Gorgeous grounds. Pool party in the summer months which is really fun. You can go right downstairs for some pre-dinner drinks or just to hang at the outdoor bar...very nice ambiance. We had dinner at the Bazaar which was very good (and very expensive), but worth it for the unique experience & good eats. Have stayed here twice and hope to return soon.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Rooms
    • Service
5  Thank marmarita12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline D, Manager at SLS South Beach, responded to this reviewResponded August 30, 2014

Marmarita12, come back! Your review is fantastic and I am so glad you were still thinking about us a few months after your last visit. Thank you for the gorgeous review and I hope we have the chance to see you soon!

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Reviewed August 26, 2014

I went on a trip with my girlfriend and another couple. The other couple got to Miami a day before us so they booked a single-bed room. The single-bed room was cozy and intimate; I didn't feel cramped despite reading other reviews. When we switched to a 2-queen room to accommodate all four people, the transition was seamless. The staff was very helpful with both the room and taking care of the luggage. The staff has a great attitudes and takes care of you in any way possible so you can focus on enjoying your experience in Miami instead of the logistics of the trip. There are two pools that are very clean and well maintained, unlike other hotels who only take good pictures of their pools. The other couple went to Hyde Beach (SLS's lounge near the pool) and said they had a great time.

Any interaction with the staff is guaranteed to be polite, quick service, and efficient. The decor are very stylish and gives you a very modern take on the Miami experience. When we were checking out we saw a flask that looked nice, I asked how much it was and they just decided to give it to us with no charge. The SLS has great customer service as they are incredibly polite and welcoming. I would definitely come back again as the value well exceeded the amount I paid.

Room Tip: Don't worry about deciding between the beach or city view, the city view gives you a nice perspe...
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Service
5  Thank Ming C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline D, Manager at SLS South Beach, responded to this reviewResponded August 30, 2014

What an incredibly positive review, Ming C! Thank you! It is wonderful to hear how well taken care of you and your girlfriend were through your stay. Reading your feedback that the team was polite, welcoming, helpful and efficient was beyond wonderful and I can’t thank you enough for taking the time to showcase them! So happy you had such a great experience with us and you felt the value exceeded your expectations. We truly hope you come see us again & can’t wait for the chance to wow you all over again!

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Reviewed August 25, 2014

My girlfriend and I had a wedding to go to in Coconut Grove, and I decided to treat her for an extended 'babymoon' trip out of it - separately at the SLS in South Beach. Everything from pool, restaurants, bars, and room were awesome. The place has a great vibe, and the service was even better.

Particularly a young lady at the front desk named Elkie was top notch. Not only was she warm and inviting, she was incredibly helpful with recommendations for the area, and most importantly made sure we were always taken care of. Elkie understands understands the essence hospitality and service!!

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline D, Manager at SLS South Beach, responded to this reviewResponded August 30, 2014

Michael G, thank you for such a glowing review of your time with us! It’s wonderful to hear that the team – especially Elkie – made your getaway a special and relaxing one. Especially with a new little bundle of joy on the way! We truly appreciate your taking the time to write such kind words and wish you all the best with all the joy headed your way. Hope to see you and the expanded family soon!

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Reviewed August 25, 2014

Fantastic service, absolutely no attitude from any staff... Which is refreshing for SFla. Yes the rooms are super small; we had 2 rooms connecting with an ocean view. There were five of us, ranging in age from 22 to 70. Franklin at the pool, Alton and Ivan on the beach, we couldn't have received better service! .
If you are looking for a nice place with great restaurants and personable staff the SLS South Beach is for you!

Room Tip: Just confirm room size, so you are not disappointed, otherwise it is not a challenge to enjoy this p...
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  • Stayed: August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
4  Thank DLisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline D, Manager at SLS South Beach, responded to this reviewResponded August 30, 2014

Thank you so much for your fantastic review, DLisaB! I’m so glad you found our team to be personable and genuine, happy to hear service was on point and that everyone in your just girl’s party had a great time with us! Come back for another fun visit soon!

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Reviewed August 24, 2014 via mobile

If you're looking for a nice place to stay in south beach for your bachelorette/bachelor party, I would 100% recommend the SLS. Five of my bridesmaids and I stayed Wednesday through Sunday and had such an incredible experience from the time we arrived. The entire staff was so attentive and welcoming, Carlos greeted us when we arrived and offered to give us a great deal on a Villa and set up any dinner/club/transportation reservations throughout our stay. If you're staying in a regular room just know that it's a historic building so the rooms are very small. There's a private pool for hotel guests only which our villa overlooked and then there's Hyde beach which is where the day/night parties are. I'm not sure how loud it would have been for a regular room in the main building but if you're staying in a villa as a family or just want to sleep before 3AM it probably won't happen because of the loud music. My fiancé and his bachelor party came the weekend before us and a friends bachelor party came the same weekend we did and both groups stayed at the W South Beach and BOTH regretted not choosing the SLS after seeing it on Saturday for the Hyde beach parties. Next time I'm back in South Beach I will absolutely be staying at the SLS!

Stayed: August 2014, traveled with friends
4  Thank Lauren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline D, Manager at SLS South Beach, responded to this reviewResponded August 30, 2014

Lauren W, we loved having you and your girls stay with us!! Thank you so much for this amazing review and for keeping our team having fun with you and your group through the weekend. We are so glad to have made your getaway a great one and look forward to the chance to welcome you all back to see us real soon. Good luck with your upcoming wedding!

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Additional Information about SLS South Beach

Address: 1701 Collins Avenue, Miami Beach, FL 33139-2006
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 212 Hotels in Miami Beach
Price Range: $291 - $1,295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — SLS South Beach 4*
Number of rooms: 140
Official Description (provided by the hotel):
Your luxury hotel in South Beach, where you can call on close friends,Philippe Starck, Chef José Andrés and Lenny Kravitz for a beachfront getaway like no other. Tuck away in our Miami boutique hotel, score the hottest reservations in Miami or play it coy at Hyde Beach, no matter your destination at SLS Hotel South Beach, you can always count on welcoming service, redefined luxury, and undeniable style. At SLS, you don't need to go to South Beach. South Beach has come to you. ... more   less 
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