We can’t stop talking about what a fabulous, swanky time we had in Miami – and it was all because of the SLS, more importantly, the SLS staff. From the moment we booked our trip back in May, until we checked out, we were “wow-ed” by the attention to detail and the desire by the staff to go above and beyond – regardless of the size of the request. And we had many requests – all weekend long.
We were a group of 13, celebrating my husband’s 40th birthday, so it was important for us to do some advanced planning, as we didn’t want to deal with hassle of waiting in lines and ensuring we got reservation when we wanted them. Andy Dulac, the nighlife concierge, went out of his way to ensure that every place we booked was exactly what we wanted – there were weeks of us deliberating on where to go, he was our go-to-guide – always providing options, good minimums on table service, etc. While we were in Miami, we were waffling on places, he didn’t flinch – and got us in to the places we wanted to go with the best deals – that’s service! He even met us out once for dinner to make sure everything was going smoothly – never had a concierge do that before.
From the moment we checked in, they provided us with champagne and a delicious plate of charcuterie in our suite. Later, we found a bottle of wine and fresh fruit with a birthday card from the SLS staff – all of these gestures had a big impact (thank you, Jamie Bowling). On Saturday, Andy set us up with two cabanas – with impeccable service from Ana and Bianca, so friendly, so warm – both of them. It’s not easy dealing with such a big group and our requests – and they did so - always with a smile or a “sure, no problem.” The key is to get a cabana near the main guest pool and then walk over to the crazy, debauchery happening at the be-seen, boisterous Hyde Park pool party. What a spectacle. At 3 different moments, there were champagne sprays – this is when the party goes to another level, having 10 waiters get on the shoulders of other waiters, and they come spray everyone at the party with tons of bottles of champagne (not to drink but merely to get wet). Nuts.
Vicky Reyes, was exceptional, she went out of her way to get my computer hooked up in my room so I could play a special video for my husband and friends. They don’t specialize in AV-set up, so her creativity and desire to make sure everything went off with a smoothly, was impressive. She even made calls to friends who were IT specialists to make sure all of the technology was set up appropriately – who does that?? No one usually. Vicky did. We also wanted to place champagne bottles in the rooms of each of our guests – Vicky had some creative ideas, and made it happen without a hitch!
On Saturday night, we were quickly ushered into Hyde Park Lounge, very exclusive, very quintessential SoBe, sexy, etc. We originally got an outdoor table, but decided we wanted to be inside (better vibe), and it happened immediately, usually people would be turned down with such a request, but not in our case. The service was fantastic – Jenna, James, Dimitri, the shot mixer. They have a person who comes around to each table with a roll-around bar with fun, fresh mix-ins mint, fruit, etc to make “fresh shots.”
SLS has thought of everything to surprise and delight their guests – an over-the-top experience. Everyone greeted us with a smile or a “do you need anything, how can I help you?” In a helpful, not in an annoying, intrusive way. It felt effortless on their part – that’s hard to do. Even the private driver was helpful. The food at Jose Andres was delicious. The laid-back, intimate, yet posh vibe of the outdoor dining area was exactly the tone were looking for with our group – we spent hours just hanging out and feeling fabulous.
The SLS suite is worth the $1100 (pre-paid in advance) – it’s actually a great deal. It’s 2 rooms combined in one – one bedroom area, one suite with long table, couch, and a very large roofdeck patio with hip outdoor furniture – perfect for a large group to hangout.
My husband and I -- and our friends have stayed all of the world at some high-end hotels – but nothing beat the service here, bar none. We truly felt like VIPs all weekend. Thank you SLS! If you are looking to be transported to St. Tropez, parts of Europe, St,. Barths, a bit of LA, a little vegas - all in one lavish, luxurious, uber cool destination - and want to celebrate a special event with a group -- this is the place to book.
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