I stayed at SLS from 7/3 to 7/7/2014, My choice was based upon the "reputation" the SLS group has, however for 4 days I can say I did NOT experience anything near a high end hotel experience.From the beginning and thoughout the staff was not very firendly and not at a level of courteousness that i would experience at the Mandarin oriental or Ritz on sobe, where I usually stay. Secondly, my tv had a problem with the remote, the engineering team was in my room 3 times in ne day, took up over 1.5 hours of my sleep time while they attempted to "fix " issue by switching tv's remotes etc,. Ironically i figured the issue was where i placed my cell phone on a table with mirror backing it was blocking the remote's near field communications. I asked for a room change , received a blunt no and was really aggravted. Next, I had to call for towels after room service cleaned room and didnt put fresh towels in the room, that took 2 hours to receive and was told by cleaning person that there were no towels on my floor available. The WIFI fservice was a poor signal and very slow which was frustratiing as I was not be able to work from my room with a limited bandwith. I have other issues that are my own personal preferences that i wont elucidate on here, but overall this was kind of experience that i would expect from a lower cost property and certainly not a plesant experience for a room that costs about 650 bucks a night.
- Official Description (provided by the hotel):
- Your luxury hotel in South Beach, where you can call on close friends,Philippe Starck, Chef José Andrés and Lenny Kravitz for a beachfront getaway like no other. Tuck away in our Miami boutique hotel, score the hottest reservations in Miami or play it coy at Hyde Beach, no matter your destination at SLS Hotel South Beach, you can always count on welcoming service, redefined luxury, and undeniable style. At SLS, you don't need to go to South Beach. South Beach has come to you. ... more less
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