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All reviews pool party bazaar restaurant jose andres south beach beach pool rooms are small hotel guests rain shower city view pool staff special thanks the entire staff people watching amazing service beach service amazing hotel an umbrella
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Reviewed December 17, 2013

Me and my wife decided to splurge on a hotel in south beach and dont regret it. The hotel was beautiful and located in a perfect spot for south beach. The rooms are small but very nice. An amazing shower but very small bathroom. The staff for the most part were awesome, they were happy and helpful.

The restaurants on the property were great. Even the outdoor bar had the best burger ever. We generally restaurant hop around a city but we loved the restaurants so much we stayed put on our 2 nights here and loved everything.

Now for the down side.

We couldn't get any service at the pool. We were there 2 days we went to the pool and on the first day there was no one there so we asked someone about it and they just said that someone should be there. No one ever came.

Then on the second day there was someone there but when we asked her for service, after seeing her give food and drinks to someone else, she said she couldn't serve us because she was just a hostess. She told us we had to go to the bar. So we did. Then she continued to serve other people. We couldn't figure it out. So that was annoying.

  • Stayed: December 2013, traveled as a couple
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Thank Viinnie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this reviewResponded December 19, 2013

Dear Vinnie T thank you for your review on SLS Hotel South Beach. Firstly please accept my apologies for the issues that you experienced at the pool, rest assured this is not indicative of the hotel and will be addressed with management. I am pleased to hear that the remainder of the stay was enjoyable and hope to welcome you back to the hotel in the near future.


Regards
Ayo Akinsete
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

One of the "S"s in "SLS" must stand for "service." From the moment my girlfriend and I arrived, our every request - recommendations and reservations one night, some WD-40 and an allen wrench the next day - was accommodated by the attentive staff. It felt like traveling with in a royal party when we were greeted nearly everywhere in the hotel by our last names.

The entire staff at The SLS is wonderful. They are an attractive, kind, respectful group. From front desk to the handyman (see above), it's clear that everyone working at the hotel has been well-trained to maximize your enjoyment of your stay in Miami, and that they genuinely hope you do.

Then there is Jimmy. Perhaps the greatest value add of The SLS is Jimmy. We're not sure exactly what his title is, but Jimmy did not miss a single opportunity to greet my girlfriend and I and offer a story, joke or pleasant aside before reminding us that we had his bended ear for the entirety of our stay, his accented voice always starkly intelligible amidst crowded scenarios. He and the sommelier (dress code: impeccably casual) could make anyone feel at home and well attended, as they did for the length of our stay.

There is no lobby, with the entry doors flowing almost immediately in Jose Andres's Bazaar, which bustles with activity both day and night. Our first night featured an outstanding meal served to us by the best waiter either of us can remember. We wish we could remember his name to thank him here - if you eat at Bazaar, we hope your waiter has a beard and terrific smile!!

No foolin' - the rooms, bar & dining are expensive. Like, stay for a week or buy a car expensive. But if money's no issue and you're in the mood to treat yourself to a genuinely fabulous time, the Miami way, The SLS is for you. There's a great bar out back, a lovely sushi restaurant, a terrific pool, beautiful people - it's super hip. But it's the people that make the SLS.

Room Tip: Villa rooms are expensive but fabulous
  • Stayed: December 2013, traveled as a couple
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Thank DekeShipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this reviewResponded December 19, 2013

Thank you for your kind words on your most recent stay at SLS Hotel South Beach, the feedback is greatly appreciated. I am happy that we were able to accommodate all of your requests, our team will always try to go above and beyond for all of our guests. It is always nice to hear positive comments about the staff, I will be sure to share the feedback with them all. It brings me great joy to know that you had such a wonderful stay and look forward to welcoming you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

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Reviewed December 16, 2013

Amazing. From the Dragon fruit ceviche to the Old School Croquettes, Jose Andres (and his team) knocked it OUT OF THE PARK with this menu. I wish they could take the effort put into this menu back to DC ThinkFood restaurants & catering! Seriously the staff was amazing, the ambiance incredible and such a Miami treat. It's a must do the next time you visit. Just trust your servers for suggestions from wine to appetizers to desserts. Katherine was our server (and another amazing chick we didn't get the name of) but they were an incredible team and they didn't steer us wrongly. The ONLY downside is we couldn't see the outdoor space due to a private party - would love to see the rest of the facility. But overall A for you all! Hard to get from this critic! :)

  • Stayed: December 2013, traveled on business
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Thank Lyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this reviewResponded December 19, 2013

Dear Lyn S thank you for taking the time to review SLS Hotel South Beach, we are very proud to have the Bazzar as one of our restaurants. Chef Jose Andres culinary inventions are amazing, I am very happy that you were able to experience his magical dishes. We look forward to welcoming you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

I spent the weekend of Art Basel show. Hotel has great nightlife and is in excellent conditions and well located. A room with partial view was really neat and has a nice bar well supplied. Excellent personalized attention from everyone.

Definitively to return!

  • Stayed: December 2013, traveled with friends
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Thank Antonio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this reviewResponded December 17, 2013

Thank you for your kind review on SLS Hotel South Beach, the fact that you feel the property is the nicest boutique on the beach is very flattering as there are many options. Personalized attentions is one of our main focuses at the hotel as this is how we try to separate ourselves from the competition. We look forward to welcoming you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

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Reviewed December 16, 2013

What an incredible experience. We were only lucky enough to be there for one night but loved every minute of our stay. We spend well over 100 nights a year in high end/boutique hotels and our expectations here were surpassed. Every member of the staff is amazing! Rooms are beautiful and unique. The bed and linens were so comfortable it is obvious that no expense was spared.

  • Stayed: December 2013
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Thank NICHOLE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this reviewResponded December 16, 2013

Thank you for taking the time to review your most recent stay at SLS Hotel South Beach, I am glad to hear you had such a wonderful stay. I hope to welcome you back to the hotel in the near future.

Regards
Ayo Akinsete
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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