I was celebrating with a fun weekend away with a bunch of girls and we decided to stay at the SLS. We have stayed at comparable hotels in South Beach before, but the SLS has now become our favorite, by far. Prior to our arrival, I was organizing plans and activities remotely with Robert in VIP Guest Services. Robert was so helpful and planned an amazing night at Hyde on the Friday night of our trip. We had an amazing table and he arranged for us to be walked in by a member of his team who picked us up at Katsuya where we were having such a fun dinner (arranged by Robert as well) and showed us to our table. Robert also stopped by several times to check in make sure that we were being taken care of. Every email was answered in a timely manner and everything he helped coordinate on our behalf worked out perfectly/ We had the BEST time at Hyde on Friday night and at the pool party on Saturday. Vicky Reyes at the concierge desk could not have been sweeter and was one of the reasons why our stay was as great as it was. When I received an email from her several days prior to our arrival, I forgot to respond and she followed up to make sure we were all set with all arrangements when she did not hear from me (which was so helpful). On one specific day during our stay, we must have bothered her to change our plans 3-4 times in the course of 4 hours and she was so patient and happily helped us each and everytime we asked for advice or a change of plans. She offered us honest answers regarding where we should go during our time at the SLS and we ended up having the time of our lives. Moreover, she was available and accessible prior to and throughout our entire stay. Vicky was even texting with me the whole time to make sure that everything worked out at LIV for Calvin Harris (which she organized on our behalf) at the very last minute. She was even able to secure one of the BEST tables for us even though we had heard that all reservations for tables were fully committed that night. Our stay would not have been the same without her and the rest of the SLS team that we met along the way. (Nicholas in the lobby, Vicky, Robert, and the rest of the front desk girls). THANKS SO MUCH FOR AN AWESOME WEEKEND! I know my friends has an amazing time as well and we plan to come back asap!
- Official Description (provided by the hotel):
- Your luxury hotel in South Beach, where you can call on close friends,Philippe Starck, Chef José Andrés and Lenny Kravitz for a beachfront getaway like no other. Tuck away in our Miami boutique hotel, score the hottest reservations in Miami or play it coy at Hyde Beach, no matter your destination at SLS Hotel South Beach, you can always count on welcoming service, redefined luxury, and undeniable style. At SLS, you don't need to go to South Beach. South Beach has come to you. ... more less
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