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“fun destination in south beach”
Review of SLS South Beach

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SLS South Beach
Ranked #37 of 207 Hotels in Miami Beach
Certificate of Excellence
Las Vegas, NV
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“fun destination in south beach”
Reviewed May 7, 2013

SLS is a fun spot. The atmosphere isn't quite the Delano, and a little smaller and more of a boutique than the W...however the outdoor scene at the bazar is fun at night. Hyde Beach is ok and the weekends in season are a scene on their party days. The rooms are quite small but comfy and new. Close to everything. Service...sometimes great and sometimes not...it depends on who you get. All in all, a good choice for South Beach.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mommiesn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this review, May 12, 2013
Thanks so much for your kind remarks about your stay at SLS Hotel South Beach. We’re really proud of the warm, intimate boutique atmosphere we create at the hotel and we’re so glad to hear you enjoyed your luxury visit to the vibrant center of South Beach. I am glad you were able to enjoy Hyde and the Bazzar. We look forward to welcoming you back soon and I will be sure to share your review with our team

Reagrds
Ayo Akinsete
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Calgary, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 7, 2013

The SLS is a perfect location on a perfect beach. The day/night club Hyde is crazy fun and full of sexy people and must not be missed. During the day lounging on the beach in a hotel supllied lounge chair with drinks is awesome. If that is too quite go to Hyde pool where the music is load and people are sexy around the pool.
BE carefull if you decide to go skinny dipping there are theives waiting for drunk tourists to take off their clothes and go in the ocean. When you return your clothes and belongings will be gone.

Room Tip: Get a room faving the ocean!!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this review, May 12, 2013
Thanks so much for your kind remarks about your recent stay at SLS Hotel South Beach. I am happy to hear that you enjoyed Hyde, it really is a great atmosphere at the beach. We try very hard to create a Luxury experience at the pool whilst making it a fun time for all of our guests. It is our goal to make sure that our guests enjoy the spectacular sights, sounds and tastes of South Florida. We hope to have you back soon.

Regards
Ayo Akinsete
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
1 review
Reviewed May 6, 2013

My husband and I spent this past weekend celebrating his birthday at the SLS hotel in South Beach. One word: WOW. We were very impressed. The hotel and poolside are just fabulous designed by the one and only Philippe Starck, the oceanfront location can’t be beat, the service outstanding and the food by Chef Jose Andres amazing. It is luxurious, chic and elegant. The staff went that extra mile to make us feel like we were in paradise. I highly recommend the SLS. What an amazing experience.

Room Tip: There are mirrors on the ceilings and an IPad in each room
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Taïs D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this review, May 12, 2013
Dear Tais D, thank you for your kind words about SLS South Beach, the feedback is truly appreciated. It pleases me that you were able to experience some of our restaurants. We try to be a one stop shop for our guests, offering something for everyone. Whether it be a fine dining experience at The Bazaar, sushi at Katsuya or a party at Hyde Beach. With so many options we strive to make sure that our guest’s interactions at any of are venues is seamless. We look forward to welcoming you back soon the hotel soon.

Reagrds
Ayo Akinsete
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 6, 2013

I booked the SLS Hotel South Beach (have been to the SLS Beverly Hills which was good) for a long weekend with expectations of high quality service and a fun party scene - couldn't have been more disappointed on both fronts. Service was atrocious.

1. My girlfriend and a friend's girlfriend both arrived before us (seperately) and received no help with there luggage from each exiting a taxi in the rain to heading to the room.
2. Rooms were small but clean but room service was lacking - new towels weren't provided after the room was serviced one day, the minibar was never proactively restocked (no water bottle re-fills to boot) and took almost an hour to restock (we are talking just 3 or 4 items) after they said it would be done in 5 minutes and toiletries were never replaced.
3. My friend was awakened at 6 AM to a woman vomiting in the hallway and awakened at 5 AM the next night by an argument in the room next to his (which contained about 6 people staying there a la college spring break). Note that the hotel seemed to have many rooms with 3+ guests staying - not what you would expect at this price point.
4. Front desk dude (I think his name was Edward - blonde hair guy totally full of himself) could not be less helpful and rude. Asked him if we could get a ride in the house car to the design district on Sunday afternoon (it was slow). He said the house car was only available for super short trips (note that we had taken the house car the previous night to Zuma's which was further away from the hotel than the Design District). Also didn't care to inform us the Design District was mostly closed on Sunday - nice service from the front desk (sarcasm).
5. While pool service anywhere can be slow/spotty this place was beyond the pale. There seemed to be no coordination by the pool areas (3 different hotel staff would tell you different minimums for the party pool, super, super, super slow service for drinks and food).
6. Lastly - the scene kind of sucked. With all this going against it if the pool/bar scene was great it still might be worth it. The scene was total C list (that might be generous) and the pools/bars where small and kind of crappy.

Seriously - save your money and stay somewhere else more fun and better run (the GM here should be fired immediately given the confused staff and horrible service).

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this review, May 7, 2013
Dear Al M, Thank you for taking the time to write a review and relay to us your experience at SLS Hotel South Beach. We take guest comments very seriously and though your experience was not positive, it allows us to learn and improve as a hotel. We do have security that patrols the floors throughout the night to prevent the issues that you experienced on your floor. When these rare events happen, we do urge our guest to call the desk so we can resolve the issue promptly. We have zero tolerance on noisy neighbors; also the maximum occupancy of our rooms is two guests per room, which we strictly enforce. I apologize that you felt you received sarcasm and attitude from our desk; I am sure this was a miscommunication and I will address this topic with the staff. We are currently going through a transition period at the pool, which may have affected your food service, this matter is being aggressively addressed. I hope to welcome you back to the hotel so you enjoy everything that the hotel has to offer. Please reach out to me for future reservation so I can see to your arrangements personally.

Regards

Ayo Akinsete
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest Hills, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 6, 2013

Stayed here during Miami music week, had a blast, food was great, staff were so nice and the had the best DJ's playing. Beautiful people everywhere, it is out of control. This is definitely the spot in Miami. Room was small but had an amazing view of the ocean. Can't wait to go back!

Stayed April 2013, traveled with friends
Helpful?
Thank LeeLee1026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this review, May 14, 2013
Dear Lee Lee 1026 thank you for taking the time to review to review SLS South Beach. We are very proud of our little boutique nestled in the heart of south beach. It please us that you were able to experience everything that the hotel has to offer. We look forward to welcoming you back to SLS soon.

Regards
Ayo Akinsete
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed May 5, 2013

Spent my birthday this past weekend at SLS in South Beach. Have stayed in many hotels there over the years. Followed these reviews very closely and even though they varied greatly, they were accurate. Yes, our room, the best room deal through south beach luxury hotels was 149 sq feet. They warned us three times and were starting to make me nervous. Yes its small. Yes there is no closet. Bathrooms teeny tiny. The elevators are small and a bit slow. The hallways are dark. blah blah blah. We had a hip, clean, sleek, adorable room with a queen bed, fluffy white comforter, robes and towels, excellent city view, beautiful flat screen tv, good pressure in shower, hot hot water. Even had a great blow dryer. Friendly accommodating staff, nice pool, awesome restaurants, beautiful people, many places to lounge and sit outside, fantastic beach, great location, easy walk anywhere in south beach. Loved it and would definitely go again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Readingandeating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this review, May 14, 2013
Thanks so much for your kind remarks about your stay at SLS Hotel South Beach. We’re really proud of the warm, intimate boutique atmosphere we create at the hotel and we’re so glad to hear you enjoyed your luxury visit to the vibrant center of South Beach, Miami. As you stated in your review our rooms are not the biggest on the beach, however I truly believe we make up for it with all of the great amenities and restaurants available on property. We look forward to welcoming you back soon and I will be sure to share your review with our team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 5, 2013 via mobile

Had the pleasure of staying at SLS Miami for a stay-cation, wow what an experience. The staff are great especially Vanessa at the front desk, burger at Hyde beach was phenomenal. Rooms were very small with no storage but who wants to be in the room anyway. Can't wait to go back.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Waxxy1485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayo A, Manager at SLS South Beach, responded to this review, May 14, 2013
Thanks so much for your kind remarks about your recent stay at SLS Hotel South Beach. I am happy to hear that you enjoyed HYDE, it really is a great atmosphere out at the beach. We work very hard to create a Luxury experience at the pool whilst making it a fun time for all of our guests. Thank you for your kind words about Vanessa she is truly great asset to the hotel. It is our goal to make sure that our guests enjoy the spectacular sights, sounds and tastes of South Florida. We hope to welcome you back to the hotel soon.

Regards
Ayo Akinsete
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SLS South Beach

Property: SLS South Beach
Address: 1701 Collins Avenue, Miami Beach, FL 33139-2006
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 207 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — SLS South Beach 4*
Number of rooms: 140
Official Description (provided by the hotel):
Your luxury hotel in South Beach, where you can call on close friends,Philippe Starck, Chef José Andrés and Lenny Kravitz for a beachfront getaway like no other. Tuck away in our Miami boutique hotel, score the hottest reservations in Miami or play it coy at Hyde Beach, no matter your destination at SLS Hotel South Beach, you can always count on welcoming service, redefined luxury, and undeniable style. At SLS, you don't need to go to South Beach. South Beach has come to you. ... more   less 
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