I arrived Saturday aftrernoon, despite AMEX guaranteeing that Platinum reservations give you at 12 noon check-in the room wa not ready until 4 pm. I had lunch from a very limited menu ($95 for one). When the room was ready, my travel companion had arrived by then and we were shown our room. Nice, but clearly meant for people who were only coming to spend the weekend as there is no closet space, just a rack. We went for a walk to see if things had changed on crazy Lincoln, and it had not. We walked back to the hotel, only to find a rope across the entrance, we showed our room key, at which point the guard asked by name. He pulled a piece of paper from his pocket and told me my name was not on his paper. After arguing with him we got in and went to the front desk immediately, and received the standard apology and a half bottle on wine sent to our room.
We went out to dinner and came back and the hotel was hosting Music week crap, so the house music was banging and shaking the walls of our room. It lasted until well after midnight, so anyone not connected to it was a prisioner in their room. All of the pubic spaces in the hotel were dedicated to the event. I looked longingly from my window over to the Delano next door as the guests were enjoying the pool. On Sunday, the incidents repeated themelves snarky acting hotel workers fake apology from the staff, little access to hotel facilities. On Monday, we saw them setting up for yet another day of loud music and went out to the beach. I needed to use the restroom, so I came back to the gate, which now had a security guard, he said i could not get in that gate but had to go around to the side gate. I went to the side gate and the guard told me i could not get in that way, but had to walk all the way to the front door. I went to the front, go the now stupid apology and ot arm bands which were to allow us to enter unruffled. After using the restroom on the lower level, I started to go back to the beach, but this time the staff would not let me out of the hotel, a manager appeared and told the guard he had to let hotel guests through. I finally called AMEX as they should have known the festival vents were taking place at the hotel and warned us in advance. I am moving to another hotel today, if i can find one. This place stinks to high heaven and should definitely close and start over. I got a call from the manager, met with the marketing manager and got a call form the head of security. I want to leave this hell hole.
- Official Description (provided by the hotel):
- Your luxury hotel in South Beach, where you can call on close friends,Philippe Starck, Chef José Andrés and Lenny Kravitz for a beachfront getaway like no other. Tuck away in our Miami boutique hotel, score the hottest reservations in Miami or play it coy at Hyde Beach, no matter your destination at SLS Hotel South Beach, you can always count on welcoming service, redefined luxury, and undeniable style. At SLS, you don't need to go to South Beach. South Beach has come to you. ... more less
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