Came down for two days business trip and decided to try this new property.
First the good - gorgeous property and very attentive staff. The room, was great and I was upgraded to a corner because I registered on iPrefer. Shower is among the best I've seen. The bathroom, heaven-like (trust me, I know, see below). The pool, phenomenal.
Now the bad - After a good night sleep on my fist night, had a delicious breakfast. Unfortunately, it made me sick and within an hour I was on the toilet by the pool (seating and kneeling, I'll spare you the details). On my way back to the room, I stopped and made a comment to the food manager on staff (Danny). He is apparently a trained medical professional, because he immediately informed me that food borne illness takes 18 hours to incubate, so it must have been the dinner I had elsewhere. No apology and no owning up. Went up to the room, tried to connect with hotel manager (voice-mail did not take message) and his/her assistant (left voice mail but have not heard back). After another hour on/over the toilet, called my doctor who suggested getting back home. The front desk was very accommodating, let me forgo the second night and deducted the price of the meal. Made it back home and been recovering for the past 24 hours.
This is clearly a case of inexperience and lack of training on many level. Food goes bad, happens all the time and in the best restaurants. How it was handled was poor, and unacceptable at a 5-star hotel.
I hope to be back, in a couple of years once the bugs are ironed out. The only thing, there are many very good hotels in South Beach, so why take the risk?
- Official Description (provided by the hotel):
- Your luxury hotel in South Beach, where you can call on close friends,Philippe Starck, Chef José Andrés and Lenny Kravitz for a beachfront getaway like no other. Tuck away in our Miami boutique hotel, score the hottest reservations in Miami or play it coy at Hyde Beach, no matter your destination at SLS Hotel South Beach, you can always count on welcoming service, redefined luxury, and undeniable style. At SLS, you don't need to go to South Beach. South Beach has come to you. ... more less
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