I made two reservation at this hotel and cancelled it within the cancellation policy and was due for a refund. It's been a month and I haven't received the money back to my account. I called the hotel and spoke to a supervisor named Gillie who impatiently and in a hostile tone insist that they haven't receive the cancellation notice and blames it on booking.com. I called booking.com and it appears on their system that they share with Nassau as cancelled and due for a refund. I called Gillie with that information and was told he will check it in an hour and just to call back. When I ask if he has my information he claims he has it but wasn't able to provide my name when I ask him. I ask to be transferred to the manager but just went to voicemail. I tried to call the hotel numerous times right after but it just keeps on ringing so I'm not sure if Gillie was screening my call. Terrible customer service. I'm glad I cancelled my reservation and I will definitely pursue a claim against this hotel.
- Official Description (provided by the hotel):
- This Art Deco Boutique Hotel features 22 over sized suites. All studios and one bedroom suites offer spacious living area, walk in closets, fully equipped kitchens. Some one bedroom suites also feature a dinning room area. All rooms include, hair dryers, safety boxes, iron & ironing boards, voice mail, minibar, flat screen tvs. Wireless internet available through out hotel. Continental breakfast, access to internet, business center, gym and private movie theater free of charge. Beach chairs and towels. beach toys free of charge too. Parking o site at daily rate. ... more less
- Reservation Options:
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- Also Known As:
- Nassau Hotel Miami Beach
- Hotel Nassau Suite
- Nassau Suite Miami Beach