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“BED BUGS FOUND in Rm 201...SO NASTY!!” 1 of 5 stars
Review of Nassau Suite Hotel

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Nassau Suite Hotel
Ranked #92 of 206 Hotels in Miami Beach
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“BED BUGS FOUND in Rm 201...SO NASTY!!”
1 of 5 stars Reviewed May 22, 2013

We had already stayed 3 nights in the hotel when we started noticing bites and itchy red marks. One of us woke up to a bug crawling on the pillow which led to searching and the discovery of MORE BUGS...in the bed, on the wall, in cracks behind the bed. At 3am, we went downstairs to tell the front desk. His response was "wow" and "you have to wait until morning to talk to the manager". We requested new sheets and decided to at least change all the sheets on the bed where there may have been bugs. Ultimately, finally at 5am, we decided to sleep on the couch.

In the morning, we brought the bugs down to show the front desk manager. At first he was very surprised and he did apologize. He said he could put us in another room. When we went into the new room, we found dead termites on the floor and said THAT'S IT...so we packed our stuff and went downstairs to say we were going to a different hotel. At that point, he said the only thing he could do for us was to not charge us for our final night (we had one night left). WELL DUH!! If we aren't staying here, we wouldn't expect to pay. He was doing us no favours. We then asked for some sort of compensation for the previous night that we had discovered the bugs and were up until 5am cleaning. In the end, he refused to aid our problem in any kind of way. No compensation was provided. We were totally unsatisfied with how the hotel dealt with the problem. It's $5.00 to wash and dry a load of laundry there....maybe that could have been offered to us AT THE VERY LEAST.

THEN...get this...he accused us of having more people in our room sleeping there when this wasn't the case at all. We had friends come and go, who had their own hotel. But to make this accusation after what we went through was just plain disrespectful.

All in all, the room was nice and spacious, but the cleanliness was a major issue and customer service was awful. My advice...go stay at a bigger, more well known hotel and search the room to make sure you don't have any nighttime company.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank canadiangirl022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review, May 29, 2013
Thanks for your review. We are looking into these matters, Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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509 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Saronno, Italy
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 20, 2013

We are satisfied for the choice: great position near Ocean Drive, Lincol road and Espanola Way, nice room that it was a real flat (inside we found two king-size beds, small kitchen with a sideboard, a fridge and a wardrobe and the well-stocked bathroom), good price and the breakfast enough and included in the price.
There are a gym, cinema room and the internet connection(wi-fi and by cable) was fast and good.
The employees were lovely, expecially Patricia, the blond woman.. very kind!!
Only strange point was that when we asked a taxi to go to airport and we asked the difference between the call from hotel and to stop a taxi in the street, the man told us that there was not any difference. Wrong! They debited us 5 dollars but it was our fault because we didn't consider the cost of calling..

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Saryxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wien
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 10, 2013

well, this is my 2nd review of this hotel, and honestly, I am more satisfied than ever. Since my 1st review I stayed twice in Nassau Suites and I love it more and more. Staff is very competent and friendly - Lilly is top ! - and if customers complain about them, I am sure that their own behavior must have been ugly. Rooms - we have always a junior suite with two queens - are wonderful, I always found them well maintained (BTW, some people are seemingly used to stay in the sterile concrete blocks and should avoid a nice family hotel) and I did never miss anthing.
This time I specially admired staff and management: clearly, Sobe is not the place for very quiet vacations, but we had in the hotel people who came back in the morning (about 4 am), screaming and causing other noise. Next day, after complaints of guests, they have been warned by staff and management that they would be expelled if they would continue this behavior. Next nite they came back quietly. Super !
Maybe they will write a bad review of the hotel.
B4 writing my 2nd review, I read some extremly negative reviews of tjhis hotel. I think they should not taken seriously. At most, I found them ridiculous, e.g. if someone complaints that there is no bar and pool (had this person not looked on the internet presentation of the hotel ?), for me a great advantage, I avoid to comment further on them.
In my opinion: a very good hotel for a stay in Sobe at a reasonable price. Of course, people could try to get a room in Versaces villa....

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank paultrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
Level Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed May 6, 2013

Spent 2 nights at this hotel/suites. Great location, 1 block from Ocean Blvd and all the action, but quiet enough 2 sleep at night. Rooms very, very comfortable - American beds are amazing. Breakfast a communal experience in the lobby and we met very interesting people. Thank you to Lilly who is the best receptionist ever - a real gem!

Room Tip: Car parking great value for such supreme location
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LiverpoolSmiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 15, 2013 via mobile

We stayed here for the South Beach Triathlon and the location was super convienent, the staff was friendly, and the free breakfast was pretty good. We choose a 1-bedroom suite (I don't know the other options) and had plenty of room. The futon sofa was comfy (my friend told me) and the king sized bed was as well. Housekeeping kept the room very clean and the front desk staff were helpful and kind. It's not a 5-star luxury hotel, but the kitchen is good and it was a good value to stay there for 3 days. Location was great for us - near good restaurants, shops etc, and near the race event. I'd stay there again.

Stayed April 2013, traveled with friends
Helpful?
Thank Kerry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Park
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 9, 2013

This is definitely a mixed review, because this hotel actually has some really nice features. I love that the rooms are a comfortable size with fully equipped kitchen,modern decor, beatiful hardwood floors! and the hotel is really clean and neat. But there are some things that this hotel should upgrade being that it is an expensive South beach hotel.. lets start with broken ipod dock which to me I feel like if you're gonna have it in the room it should be working. It was never fixed. The television was outdated and had few channels. Plus we were a little hard pressed to get some extra linens from front desk staff. I also would have appreciated more assistance with finding worthwhile restaurants close to the hotel rather than sifting through the many places in the area. Overall I liked the hotel during my stay, but in the future would probably try another Sobe hotel for a different experience.

  • Stayed March 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Meg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review, March 11, 2013
Hi thanks for your comments. We are pleased to hear you liked some aspects and services of our hotel. Regarding cable tv : there are 99 channels, we have now also flat screen tvs in all rooms. The ipod docks in entertainment centers are being checked to make sure they are all in working order. I am letting also our housekeeper know about your comments regarding linen. We are addressing all this issues so that you will have a more pleasant and happy experience next time with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 22, 2013

Hotel was ok. Space was huge and we loved having a fridge in the place. Table was great for just hanging out, but the tv was in an awkward place. (Bedroom instead of in the living area). It was awkward because we had 4 people and couldn't relax on the couch to watch. Bathroom had a roach that crawled out of the bathroom drain, 2 inches long. We told the front desk and they reimbursed us part of our stay (we were there for a week and this happened on the first day). We left the drain closed when not in use afterwards. Location was excellent so we didn't spend that much time in the hotel anyway. Bed was decent but they ran out of bedsheets apparently (full house) and our friends that stayed on the futon didn't have sheets to sleep with.

Room Tip: No room service. Breakfast was continental but the apples taste good!
See more room tips
  • Stayed December 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Leunggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review, January 24, 2013
Hi. Thanks for your review. I am looking into these matters as we speak. Apologies for any inconvenience, We will make sure this does not happen again. Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nassau Suite Hotel

Property: Nassau Suite Hotel
Address: 1414 Collins Ave, Miami Beach, FL 33139-4104
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #92 of 206 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Nassau Suite Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
This Art Deco Boutique Hotel features 22 over sized suites. All studios and one bedroom suites offer spacious living area, walk in closets, fully equipped kitchens. Some one bedroom suites also feature a dinning room area. All rooms include, hair dryers, safety boxes, iron & ironing boards, voice mail, minibar, flat screen tvs. Wireless internet available through out hotel. Continental breakfast, access to internet, business center, gym and private movie theater free of charge. Beach chairs and towels. beach toys free of charge too. Parking o site at daily rate. ... more   less 
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Also Known As:
Nassau Hotel Miami Beach
Hotel Nassau Suite
Nassau Suite Miami Beach

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