I just got back from this hotel. We stayed from the 18th of July until the 22nd. We booked for 3 people and asked for two beds and the package said it came with an ocean view and no hotel fees (charges for towels, beach chairs etc...) once we got there, our receptionist was quite nice but wanted to charge us hotel fees so we had to tell her that our package came with no fees and it was fine. Once we got to our room, our room was very clean but extremely small. We paid 216$ a night and just had a small room with a king bed. And it wasn't the best ocean view with all the trees in front and no balcony. Our phone wasnt working and we told her about it but it never did even when we left it was still not working and we at least told them 3 times to have it fixed. On Friday morning we had another receptionist. She was horrible. Service was very poor. She didn't greet nor asked if she could help us. She didn't say a word we had to greet her and asked for towels and beach chairs all she did was give it to us. And she didn't seem to happy.
Overall, great location. The hot is situated right across the beach, and there's a lot of affordable restaurants on the street. But very poor service, and for paying 216$ a night I was expecting a lot more.
- Official Description (provided by the hotel):
- Small hotel with chic modern rooms. ... more less
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- Also Known As:
- Ocean Hotel Miami Beach
- Ocean Miami Beach