We just celebrated our anniversary with four days at The National and hitting some great local restaurants. The staff was friendly and attentive, the room clean and comfortable and the grounds beautiful and well maintained.
Overall great effort in light of recent challenges! More
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Received a handicapped room for a regular prices room. The room flooded every shower and the sink was inconvenient for toiletries. Not what I would expect for $575 per night. Will not likely stay again.
Dear traveler!
We are so appreciative of you taking the time to write and share your honest and sincere feedback on The National Hotel.
I’m disappointed to learn that your stay did not live up to your expectations. This is unusual as we certainly pride ourselves in providing our guests with a most comfortable and enjoyable experience.
We have discussed the recent aspects of your experience with the appropriate managers to prevent further guest dissatisfaction.
Once again thank you for your feedback. We truly hope that you will allow us another opportunity to show you a true National Hotel experience.
Sincerely,
Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach
Hotel is a little basic The rooms need a lot of updating and no turndown service. However heated pool is great, food is amazing and staff are wonderful- particularly Chris and Crystal who work by the beach. Super friendly, professional and customer orientated!
Dear traveler,
Thank you for your feedback on your recent experience at our establishment. Our team is fully committed to ensure our guests have a memorable and enjoyable experience.
I am pleased to see you’ve found the overall accommodations to your liking. I assure you that Chris and Crystal will get the recognition they deserve for their dedicated service.
Once again, thank you and I look forward to welcome you back soon,
Cordially,
Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach
Classic Hotel with beautiful Art Deco style interior and a great staff directly on the beach. (they have 2 swimming pools). We could not have been more happy staying here. I would order a tea and they still give you a "pot of tea" the classic way in ceramic. Very clean, beautiful surroundings, classic Grand Hotel style.
Hey there!!
Mr. Oliver, it was our pleasure to accommodate your needs, and make you feel like home.
Thank you for having the time to let us know how we did, and how we met your expectations!!
When in Miami Beach, come back and visit us!!
Luis Jesus Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach
Loved every part of staying here, the rooms, the staff, location. Only problem was it was VERY loud. If you like to sleep make sure you bring your ear plugs and a sound machine bc people party here and surrounding hotels until very very late. Other than that, loved this place, couldn't have asked for better customer service. The best. Looking forward to going back.
Hey Lisa!!,
It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers.
Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark.
Come back and see us again soon!
Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach
We've been to Miami Beach a few times and stayed in different hotels The National definitely wins. Really great hotel without the need to be OTT in a way only South Beach hotels can be. Wendy, Luis and Juliette were all really helpful and pretty much all the other staff (whose names I don't have) were great as well. My only complaint was that I was really looking forward to swimming the longest pool in Miami, only to discover it was also the coldest pool in Miami.
Dear Guest,
Thank you for the feedback on your experience at our establishment. Our team is fully committed to ensuring our guests have a memorable and enjoyable stay.
Come back soon!
