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Oliverclass
New York City, New York

Classic Hotel on the Beach in perfect location

5.0 of 5 bubblesReviewed Dec 30, 2020
Classic Hotel with beautiful Art Deco style interior and a great staff directly on the beach. (they have 2 swimming pools). We could not have been more happy staying here. I would order a tea and they still give you a "pot of tea" the classic way in ceramic. Very clean, beautiful surroundings, classic Grand Hotel style.
Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Luis Bonillo, Guest Services / Front Office at National Hotel, An Adult Only Oceanfront Resort, responded to this review
Responded Jan 1, 2021
Hey there!!

Mr. Oliver, it was our pleasure to accommodate your needs, and make you feel like home.

Thank you for having the time to let us know how we did, and how we met your expectations!!

When in Miami Beach, come back and visit us!!

Luis Jesus Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,721)
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Traveler rating
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All reviews cabana room long pool pool area south beach art deco lincoln road beautiful pool beautiful hotel pool staff beach service an umbrella beach access took great care ocean view love this hotel beach front amazing service
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1,360 - 1,365 of 3,722 reviews
Reviewed December 23, 2020

Loved every part of staying here, the rooms, the staff, location. Only problem was it was VERY loud. If you like to sleep make sure you bring your ear plugs and a sound machine bc people party here and surrounding hotels until very very late. Other than that, loved this place, couldn't have asked for better customer service. The best. Looking forward to going back.

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank lisapak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luis Bonillo, Guest Services / Front Office at National Hotel, An Adult Only Oceanfront Resort, responded to this reviewResponded December 25, 2020

Hey Lisa!!,

It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers.

Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark.

Come back and see us again soon!

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 16, 2020

We've been to Miami Beach a few times and stayed in different hotels The National definitely wins. Really great hotel without the need to be OTT in a way only South Beach hotels can be. Wendy, Luis and Juliette were all really helpful and pretty much all the other staff (whose names I don't have) were great as well. My only complaint was that I was really looking forward to swimming the longest pool in Miami, only to discover it was also the coldest pool in Miami.

Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
2  Thank Fergal O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcel Pena, Guest Services / Front Office at National Hotel, An Adult Only Oceanfront Resort, responded to this reviewResponded February 9, 2022

Dear Guest,

Thank you for the feedback on your experience at our establishment. Our team is fully committed to ensuring our guests have a memorable and enjoyable stay.
Come back soon!

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 18, 2020

Javier was the bomb Diggity he showed us everything he let us stay at this great spot! We love everything about him, he was so generous and kind & helped us with everything! Ask for javier when you come to miami. He is perfect!

Date of stay: March 2020
Trip type: Traveled solo
1  Thank breel377
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lbonillo, Guest Relations Manager at National Hotel, An Adult Only Oceanfront Resort, responded to this reviewResponded March 19, 2020

Greetings,

Thank you so much for sharing your experience at the National Hotel in South Beach. Javier is most definitely a great asset to our team, and it shows when we read reviews like these.

I am very pleased to know that you enjoyed your time at the hotel. Thank you for your feedback and hope to see you again on your next visit!

Kind Regards,

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 17, 2020

Our stay at the national was amazing. The staff was 5 stars. So attentive friendly and helpful. Paola, Ramon, Joanna, Jimmy. Everyone we came in contact with. Especially the given circumstances with the virus. Would recommend and will be back ASAP

Date of stay: March 2020
Trip type: Traveled as a couple
1  Thank 172laceel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lbonillo, Guest Relations Manager at National Hotel, An Adult Only Oceanfront Resort, responded to this reviewResponded March 19, 2020

Dear traveler,

It was a pleasure to have you as our valued guest during your recent stay. Thank you for giving us a wonderful rating and for recommending our hotel to other travelers.

Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We strive to meet our guests’ expectations, and we are happy to hear, that with you we’d hit the mark. I assure you that Paola, Ramon, Joanna, and Jimmy will get the recognition they deserve for their dedicated service.

Come back and see us again soon!

Luis Bonillo
Assistant Front Office Manager
The National Hotel Miami Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 15, 2020

My partner and I decided to visit Miami for Spring Break and after reading online reviews, I settled on The National for a 4-night stay. The concierges and bellmen were all very friendly and helpful from checkin to checkout. We reserved an ocean view room, which was a decent size and it was not to be able to look out the window at the ocean and open a window and hear the breeze (the windows only open a half foot or so). The room was equipped with small TV, lots of plugs and charging ports, and nice desk. The bathroom was on the small side, but included nice toiletries and had both an overhead shower head and a European-style handheld shower head. The bed was very comfortable and the wi-fi worked well. We had an issue where the towel hook on the bathroom door became unattached, when I called, they sent someone immediately to fix it, despite it obviously not being an emergency.

We took advantage of the famous long pool (which is not temperature controlled), the small heated pool, as well as the beachside loungers throughout our stay and all of that was very pleasant with helpful staff. While by the pool, I ordered the Mediterranean platter and some drinks, all of which was tasty.

I took advantage of the gym, which is in a small room with limited equipment -- a few cardio machines, dumbbells up to 50 pounds, a weight pulley machine and an exercise ball. So, certainly enough to get in a decent workout. The one essential that was missing was a bench.

Overall, the National definitely met my expectations and I wouldn't hesitate to stay here again.

Date of stay: March 2020
    • Value
    • Location
    • Service
2  Thank AsiGanaMadrid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArturoA1527, Guest Relations Manager at National Hotel, An Adult Only Oceanfront Resort, responded to this reviewResponded March 17, 2020

Greetings,

Thank you for taking the time to leave a detailed review on your recent experience. I am very pleased to see you found the overall experience to your liking's. At the National Hotel, we make it our priority to exceed our guests expectations and work very hard towards excellence in our service. I would like to extend and invitation to make sure this happens on your next visit. Feel free to reach us directly for a new booking and ask for our Manager on Duty. Thank you for sharing your experience at our establishment. I look forward to welcoming you back in the not too distant future.

Regards,

Arturo
Assistant Front Office Manager
The National Hotel.

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