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All reviews beach bag ocean drive in south beach mediterranean feel front desk no elevator boutique hotel small hotel continental breakfast collins avenue excellent location the ground floor bed was comfortable restaurants and shops would definitely stay here again the art deco district wonderful hotel
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Reviewed May 19, 2015

Had a good stay with Hotel Impala in April. Alice, the front desk person, was wonderful. Helpful, cheerful and a great ambassador for the hotel. Room was well appointed but we thought the housekeeping left a bit to be desired. The tile floors felt a bit gritty or sandy on bare feet when we arrived and stayed that way for the full time we were there. Our garbage bin wasn't emptied during our 3 day stay either. Not a big deal, the rooms and bathroom was otherwise clean. We enjoyed the private outside space for a bottle of wine in the evening. Also had a great pasta meal in the adjoining restaurant one night. Overall, would recommend and consider staying again.

Date of stay: April 2015
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank surreysunseeker2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle_A_Tropina, General Manager at Impala Hotel, responded to this reviewResponded June 17, 2015

Thank you for your honest and detailed review! I am of course glad to read that your overall experience was a positive one, but I am terribly sorry to read about the floor cleanliness. Please be assured that we take those comments very seriously and it has already been addressed with our housekeeping department. I am relieved to know that the rest of the room was clean and I promise that for your next stay everything will be perfect!! Thank you for sharing your experience and helping us improve the quality of our services!

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Reviewed May 8, 2015

This hotel was beautiful! Room we stayed in was a great size....lots of room. Very Spanish feel to it....loved all the tile work. Front staff were especially helpful and great personalities! Roman and Alice were such a pleasure to get to know. Thanks for the wonderful coffee every morning and the "to die for" croissants on our final morning - Alice, it was a wonderful way to start our voyage home! Would most definitely stay again and highly recommend it.
I only wish there had been a pool....the heat and humidity of the day would have been nice to cool off before bed! The beach is only a block away and all the entertainment of Ocean Drive too!

Date of stay: April 2015
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle_A_Tropina, General Manager at Impala Hotel, responded to this reviewResponded June 17, 2015

I cannot express how thankful I am to read your wonderful words about the hotel, Alice and Romain! It truly is heartwarming for us to read such comments and the time you spent out of your day and schedule to write them means a lot to us so thank you! As you said, the beach is only one block away so this somewhat compensates for the absence of pool. Who knows maybe one day we will be able to have one. We will make sure to let you know but it certainly would be nice!

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Reviewed May 5, 2015 via mobile

Stayed here two nights, huge bed, clean room, welcoming staff at all times of the day and night. Only gave 4 stars on the basis that for a boutique hotel, the room deco is average and bland, they could do more to upgrade it and refresh it. Great location though, would stay again for a long weekend.

Date of stay: May 2015
Trip type: Traveled as a couple
Thank catrionah707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle_A_Tropina, General Manager at Impala Hotel, responded to this reviewResponded June 17, 2015

Thank you for your honest feedback! We are taking all reviews and suggestions into account and when even though decoration is subjective, a touch up is definitely part of our plans for this year! We will make sure to inform you so you can try our improved rooms, hoping they will be more to your liking this time! Thank you for taking the time to share your experience, this is our only way to improve as nothing is more important than our guests' feedback! Thank you!

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Reviewed May 4, 2015

We stayed at the Impala on April 24/25, 2015. Everything about the stay was very good. This hotel is about one block from the beach front road and all of the activity there. Far enough to be quiet but close enough to be part of the scene.

Room tip: The Parisian clerk/concierge is very helpful and friendly. He provided us with a great deal of information. Hotel parking along this strip is all valet but there is a public structure up the street about one block. The cost is about the same.
Date of stay: April 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MichiganSkip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle_A_Tropina, General Manager at Impala Hotel, responded to this reviewResponded June 17, 2015

Thank you for your kind words! I believe the Parisian concierge you are referring to is Romain? And indeed he is our star concierge and we are glad to read once again wonderful comments about him! Thank you for taking the time to write a review, and please come back to see us soon!

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Reviewed May 3, 2015

Quiet, tucked away, opulent rooms, library, DVDs, lovely private service - feels like a home away from home. Perfect location - close to everything but off the strip. Every room has a distinct feature, showers are enormous and rom layouts are great. My wish is to stay in the private room with sundeck - as soon as i can book it in advance i will.

Room tip: book in advance, this is a small, lovely place to stay
Date of stay: June 2014
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank Theresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle_A_Tropina, General Manager at Impala Hotel, responded to this reviewResponded June 17, 2015

Thank you for your wonderful comments! We'd love to have you stay in our Master Suite where you can enjoy the oversized balcony!! We treat our guests like family members and we hope you know that if you contact us directly and mention your past stay, we will do absolutely everything we can to make your wish come true! So please contact us for your next visit and we can see how to reward your loyalty to our hotel! We look forward to hearing back from you very soon and book our Master Suite for you!

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