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Impala Hotel
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388 - 393 of 850 reviews
Reviewed July 5, 2014

My fiancé' and I decided to take a short trip to South Beach before attending a business conference in downtown Miami. Hotel Impala was the perfect spot! The rooms were very clean and the decor was beautiful. Everyone at the front desk was so nice and accommodating to our needs. The Italian restaurant out front is phenomenal....and I've been to Italy, so I'm picky about my food! Overall, it was a great experience, and we will recommend Hotel Impala to anyone traveling to Miami!

Room Tip: Opt for a suite, if it's available!
  • Stayed: June 2014, traveled as a couple
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1  Thank Rachellenae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded August 18, 2014

We are so happy that you have enjoyed your stay with us and as we like to say “Miami is always a good idea!”. There’s no better way to mix business and pleasure than the Impala since we have such a central location and we are glad you got to enjoy it first-hand. We hope to see you and your bride-to-be very soon for another great experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014 via mobile

A block from the beach, customer service is great. Renovated hotel with free wifi. You can feel how quiet it is from the moment you he in. Clean rooms with flat Tvs and mini refrigerator for your drinks. Strongly recommend it for the price, book in advanced though.

Stayed: July 2014, traveled with friends
2  Thank rcaycho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded August 18, 2014

Thank you for sharing your thoughts on the Impala, we are so glad you enjoyed our quiet little retreat. We were delighted to have you and we hope to see you again soon!

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Reviewed July 1, 2014

I stayed here about a month ago for an anniversary weekend with my lovely girlfriend and I must say it was beyond a great experience. Although I'm a Miami local and live about 25 minutes away from the hotel, it was nice to "get away" and be within walking distance to the beach. The staff was beyond courteous, especially Romain. He did everything in his power to ensure that all of our expectations were being met and exceeded -- I highly recommend that he be given a raise, just saying. Upon checking in to the hotel, my girlfriend and I felt right at home. Also, there was a cancellation and we were automatically upgraded to a bigger suite (incredible plus). The room was very spacious and extremely clean. Lots of great places to eat near the hotel. Overall, an amazing experience for any local Miamian or out-of-towner. Highly recommend.

  • Stayed: June 2014, traveled as a couple
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1  Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded August 18, 2014

We are so happy you enjoyed your stay at the Impala! It is an even greater compliment coming from a Miami local himself. Romain sends his regards and we are all looking forward seeing you again in the soon future!

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Reviewed June 30, 2014

My husband and I stayed in the grand suite for 4 nights. It was clean, cozy, and felt very much like renting a European apartment. The Impala's short distance to the beach means that it's also centrally located to shopping (both brand names and individual artisans on the beach). The breakfast offered by the hotel provides a high quality bread basket and plain unsweetened yogurt with fruit for only $10. It was too much for us to finish.

The staff was more than happy to help us with reservations, information and advice for day excursions, and even provided sunscreen for us one day.

The bed was very comfortable and the suite provided a large couch that could have easily accommodated a small gathering, as well as a second-floor balcony that overlooks the street--ideal for people watching!

I would easily choose The Impala again over an impersonal, overpriced chain hotel. Part of the experience is where you stay, and you won't soon forget the Impala!

Room Tip: The Grand Suite is right on the street, so weekend revelries may keep extremely light sleepers up later than they like. The noise was minimal and did not linger on Collins street, as most of the activity was on surrounding blocks. We had absolutely no trouble with this.
  • Stayed: June 2014, traveled as a couple
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1  Thank Designify
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded August 18, 2014

This is why we love being so different from the big chain! And for us that means being able to assist you in any possible way we can to make your stay more enjoyable even if that means going out of our way.
Thank you so much for deciding to stay with the Impala and leaving us such a wonderful review, we hope you will choose us again next time you come to Miami!

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Reviewed June 30, 2014

I know the hotel has changed hands a few times since its high times 10 years or so ago, but ...
I was so disappointed in my visit this past weekend and unfortunately there was no management around to discuss this with.
Lets just say, I asked the concierge for a "nice" place to have a cup of coffee other than walking to Starbucks - was ... Wait for it "Walgreens". It used to be that you walked through the courtyard (now crazy with mosquitoes) into an orange scented quiet music filled space of "cool". Now, you walk in and it's flat. My room on the second floor looking out onto the coveted courtyard was sadly in disrepair. The doors that used to be glass are now solid core white and hence, cut off all light into the sitting area. The paint on most walls is scuffed and dented. The shower curtain rod droops. The towels had that crusty feeling that usually means they've been washed so many times and have lost that soft luxurious feeling. The shower water fixture(s) - though come with a small card as to how to use them ... Don't. When asked the concierge to have someone look into it - his response was "it works, read the card."
When asked of another concierge to get a taxi to a restaurant, he said that no one would take us as they only go the airport.
On a positive note, the sheets were nice. It just feels like no one is in charge anymore - and I suppose that now as most buildings are renovated and occupied by hotels - competition is tough. It must be difficult to keep your margins in hat environment. It's just sad that a once chic boutique secret and gem is now simply a holiday inn experience. No offense to holiday inn ...

  • Stayed: June 2014, traveled with friends
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3  Thank BarbtheCaterer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Impala Hotel, responded to this reviewResponded August 18, 2014

Thank you for taking the time to review our hotel. We are very sorry to hear that your recent stay was not as pleasant as your first one. As much as our hotel has changed over the years, we always aim to provide a quality service to our guest but it seems that you did not have a good experience with our staff during your stay so we deeply apologize about that.
Please be aware that the employee in question is no longer working with us. In addition, we made sure that everyone working at the hotel has been made aware of your situation as to prevent it from happening in the future.
We are thankful you shared all those details with us regarding the appearance of the hotel and we will do our best to attend to them as much as we can. Indeed the hotel has changed hands over the years and it is difficult for us to keep that perfect image that you had on your first visit but we hope you will give us another opportunity to show you that our hotel is still unique and one of its kind.

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