Stayed here last year -no complaints. This year . WHOLE other story...
My gf and I stayed here the first week of January.
Overall GREAT location, spacious rooms, good rates.. (considering we're young professionals on a budget) and cute look- very apartment like look to the place
.But this is where the positive part ends
This actually sounds like a horror story but its exaclty and honestly how our week played out .(feel free to contact me if anyone wants proof or additional information)
The second day of our stay we realized the shower was broken and the bathroom door was rigid and partially locked us in.
I got stuck in there for a while is which is how we found that out lol. They actually fixed the shower by taking the missing shower head part from room beside us..wonderful huh??
These problems were adressed which we appreciated and are very minor compared to what happened next. In addition considering the low price we knew we had to lower our expectations to an extent.
On Saturday night (Jan 6th) my gf and I returned from a late evening out. Walking up to the room we smelled this terrible gas like odor and inside the room was much worse. We called the hotel managament and after no avail we called 911 and shortly after the fire department arrived. Imagine having to call 911 on your vacation!
Needless to say there was a gas leak in our room. Fire dept identified it was a gas leak from the stove n turned off gas valves/meters.
We could not stay in the room over night due to the putrid smell and under instructions from fire dept to let room air out and had to go to all nite diner across the street for the next few hours.
The following day I asked for some sort of compensation - like a free night or a discount.due to a gas leak and a room we could not use that night .The schocking response was that they dont do refunds , never have regardless and the issues we encountered(pretty much almost being blown up) was not a big concern- the exact words were "was not a big deal"!!!!!!!!!!
The hotel would not budge on offering any kind of compensation or even an apology from their managment was nonexisitent as well. Actually management was also completely nonexisitent they werent around and refused to even speak with us.
The only alternative they offered was switching our room or offering a "free laundry service." Overall they treated us NOT like guests or toursits but more like a nuisance.
When I tell friends/family /coworkers of our experience st this hotel the reaction is shock and disbelief. Someone asked me if it was a joke. Unfortunately not but we they made us feel like one.
We left this hotel angry and extremely dissapointed at this level of customer service and WILL NEVER STAY HERE AGAIN!!!
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- Also Known As:
- Villa Paradiso Hotel Miami Beach
- Paradiso Hotel Miami Beach
- Paradiso Miami Beach