We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tired hotel, poor service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Tides South Beach
Ranked #69 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed April 15, 2014

Wife and I spent 4 nights. Was expecting a well appointed facility with top notch service. What a disappointment. Lobby is nice. Pool is stained, and pool area is un-staffed, with aging and warn furnishings. Pool overlooks a noisy alley that smells of garbage - had to call down two times to get someone to bring us a drink. As to the restaurant and bar - staff is friendly, but not well-trained, and food is ok, but overpriced.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Ted D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tides-Management, General Manager at The Tides South Beach, responded to this reviewResponded May 21, 2014

Dear Guest, Thank you for your feedback. We are very sorry to hear that you did not enjoy your stay. Please rest assured and that we are addressing the issues experienced by you to ensure that they do not reoccur. We hope that you will give us another opportunity and come back to stay with us.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,188)
Traveler rating
Traveler type
Time of year
Language

326 - 332 of 1,188 reviews

Reviewed April 14, 2014

Everything you'd expect from a top hotel in Miami beach. Can't fault the reception, luggage service, etc. And the room is fabulous. Watch out for the slow service outside though. Also, they charge $7 for a beer & $7 for bringing it to you. Then there's room on the bill for a tip! They need to sort the outside service & pricing. Then it would be perfect. Apart from that, highly recommended!!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Les W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tides-Management, General Manager at The Tides South Beach, responded to this reviewResponded April 24, 2014

Dear Guest,

Thank you for your feedback. We are glad that you loved your stay at the Tides. We have also noted your concern regarding the service you experienced at The Terrace and we are working on improvements. We hope to see you soon again to see the difference.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

We stayed here a couple of nights and was super satisfied with our visit. Staff was really helpful and the room standard was amazing. I would definitely recommend this hotel when visiting South Beach Miami. We hope to come back! Thanks!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JoelNorh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tides-Management, General Manager at The Tides South Beach, responded to this reviewResponded April 24, 2014

Dear Guest,

Thank you so much for sharing your experience with other travelers. We appreciate it very much and cannot wait to welcome you back at The Tides !!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

The decor, the service and the room size where a 5 star. Location across the beach in the heart of south beach could be fabulous if you don't mind the loud music and a constant stream of people from the surrounding hotels and Ocean ave. I had no problem with it , in fact I loved the energy , the excitement excitement and people watching . Defenelty not for the boring ! I would return tomorrow if not for the price, but hey , you get what you pay for !

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Barbarast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tides-Management, General Manager at The Tides South Beach, responded to this reviewResponded April 18, 2014

Dear Guest,

Thank you very much for sharing your feedback with other travelers. The Tides Team is very happy to know that you enjoyed your accommodations and had a good time at The Tides. Hope to see you again soon !!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

My wife and I stayed at The Tides, for six nights from April 6th through the 11th! We had a nice large room on the third floor. The hotel location is amazing and right across the street from the park, walking path, bike trail, and of course the ocean, beach. I gave it an excellent rating mostly because of the wonderful friendly staff! I would like to give special thanks to Noelia our personal assistant . She worked for two days trying to find the perfect rental car for our trip to Key West. She understood my personality and knew what I was looking for. She finally found a white Mercedes E-350 Convertible of us. She helped make this one of the highlights of our vacation to South Florida. Noelia, you are amazing! Thank you! As many have stated, the hotel is located next to a bar and yes there was some noise every night but once 11:00 o'clock came around the area calmed down. Please remember you are staying on Ocean Drive and this is South Beach! This is where the action is! If you're are looking for another kind of experience, then I would suggest staying someplace else. We did not eat at the restaurant as we had read a number of bad reviews. It is owned by another company and not the hotel. The hotel staff was always willing to give recommendations for good eating places or to answer any of our questions about the area. They made us feel welcome! I would agree with another reviewer, please clean the windows! The no privacy shower window in the bathroom, seemed rather strange to us. We enjoyed their pool area on several different days. The two drinks we ordered at the pool cost around $40.00 bucks with the gratuity. Way over priced in my opinion for the quality of drinks we received. We stayed at another nice hotel on Washington Street several years ago, but we would definitely choose The Tides again as it won our hearts over and the location is fantastic!

Room Tip: If you want to eat where the locals eat and save a little on your pocket book, try The Front Porch r...
See more room tips
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BobHollMusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tides-Management, General Manager at The Tides South Beach, responded to this reviewResponded April 18, 2014

Dear Guest, Thank you for sharing your experience with other travelers. We are very happy to know about your experience at The Tides. Our goal is to create such experience for all of our guests. We are going to share this feedback with all of our staff especially Noelia. We are also rectifying the minor issues that you experienced during your vacation. Once again, from the entire Team at The Tides, thank you very much for sharing your feedback and we hope to see you soon at The Tides !!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

The place is beautiful & in a great location. The staff is friendly & accommodating. Our room was so big we couldn't believe it! I would definitely recommend staying there. The only thing I would warn people to watch out for is the prices at the restaurant & bar. You can do better just about anywhere on Ocean Drive. It's too bad because they have such a nice setting outside but everybody seems to pass on it & go elsewhere. If they would just get a little more competitive with these prices, I'm sure they would have a lot more business out front!

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MandMinNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tides-Management, General Manager at The Tides South Beach, responded to this reviewResponded April 18, 2014

Dear Guest, Thank you for your authentic feedback. We are glad to know that you loved The Tides and enjoyed your stay with us. We will share this with the entire team. Hope to see you again soon !!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

on paper it was wonderful. Right from arrival in the evening, no help with luggage, the TV does not work, the window is so dirty that you cannot see outside. Food is appallingly recooked. The employee at the front door does not care to open it. Front desk is incompetent when it is staffed. Never go there to relax. You will be surrounded with conflicting loud music coming from different sources. It lasts from 10 am to 11.30 pm.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Gugeux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tides-Management, General Manager at The Tides South Beach, responded to this reviewResponded April 18, 2014

Dear Guest, We are very sorry to hear that you did not have the experience that you deserved being a guest at The Tides. We are looking in the issues that occurred during your stay in effort to rectify the problems for future. We hope that you will someday afford us another opportunity to accommodate you and create a wonderful experience for your vacation. Once again the entire team at The Tides would like to apologize for the inconvenience.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Miami Beach hotels
City Center
The Betsy - South Beach
The Betsy - South Beach
#12 of 212 in Miami Beach
2,679 reviews
Hotel Victor
#88 of 212 in Miami Beach
972 reviews
Leslie Hotel
#41 of 212 in Miami Beach
576 reviews
Show Prices
Show Prices
Show Prices
Dream South Beach
#48 of 212 in Miami Beach
2,355 reviews
City Center
Z Ocean Hotel South Beach
Z Ocean Hotel South Beach
#17 of 212 in Miami Beach
1,956 reviews
City Center
Winter Haven, Autograph Collection
Show Prices
Show Prices
Show Prices

Been to The Tides South Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Tides South Beach

Address: 1220 Ocean Dr, Miami Beach, FL 33139-4610 (Formerly King & Grove Tides)
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Romantic Hotel in Miami Beach
#49 Luxury Hotel in Miami Beach
#53 Family Hotel in Miami Beach
#53 Business Hotel in Miami Beach
#56 On the Beach Hotel in Miami Beach
Price Range: $337 - $679 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Tides South Beach 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Tides South Beach is an iconic hotel located on Ocean Drive, just steps from the crystal water of the Atlantic Ocean and Miami’s most exciting dining and nightlife locations. Originally built in 1936, the hotel’s architecture is rich with Art Deco influences, creating a nostalgic environment for The Tides’ unique brand of modern luxury. The Tides features forty-four stylish luxury suites all offering expansive ocean views. Spacious hotel accommodations range from Oceanfront Studio Suites of 550 square feet to the 2,600 square foot Tides Suite. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Cheap Tickets, Hotwire, Travelocity, Hotels.com, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your The Tides South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
King And Grove Tides
King & Grove Tides Hotel Miami Beach
Tides Hotel Miami Beach
Tides Miami Beach

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing