The people in the front desk and almost all employees don't seem to be at your services.
The day that I arrived, nobody help me or my wife to carry the luggage, it was the same the day I check-out.
The standard room is very small, the door of the bathroom crash against the toilet, and is very small too.
For been in such touristic area, the customer service sucks.
The bathroom and room were very clean at least.
Try to improve you personal for customer service.
- Official Description (provided by the hotel):
- Located in the heart of Miami's Art Deco district, only one block from the beach, the Kent is like a playground for adults. Its 59 stylishly appointed rooms reflect the fun and flair of Miami Beach. The Kent, a South Beach Hotel is a perfect choice for guests who enjoy stylistic fusion, convenience and value. ... more less
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- Also Known As:
- Kent Hotel Miami Beach
- Kent Miami Beach