First let me say that my review is based on my experience with the staff and the entrance only, as we did not end up staying, but thru no fault of the facility.
Looking for a 1 night stay near the beach for our family, we booked our stay thru Hotels.com for a private quad. We had no prior experience with hostels and Hotels.com did not clarify that Freehand was a hostel.
When we arrived, the clerk was pleasant, however she said there was a problem with our reservation and asked that we have a seat while she sorted things out. After about 20-30 minutes a manager came and explained that although we were promised a private quad, they actually booked our family in 2 separate shared rooms, with strangers, which wasn't going to work for us. He was very courteous and polite.
Unfortunately by this time it was midnight and we were unable to find a room nearby so we had to leave South Beach and make reservations near the airport.
None of this was the fault of Freehand and I appreciate their attempt to help us.
As far as the vibe, I would definitely say it's a trendy hostel, candlelit entrance with 60s music playing and lots of open space, lots of groups of couples playing games.
Not really a family or traditional hotel.
Hotels.com claimed there was parking for $10.70 - not true. We spent 40 minutes looking for street parking.
So if you're not familiar with hostels or you're looking for a traditional hotel make sure you do your research. Again, I am not faulting Freehand and appreciate everything they did to try to resolve the issue. Best wishes to them!
- Official Description (provided by the hotel):
- Freehand Miami is our reinvention of the historic Indian Creek Hotel, one of Miami Beach’s classic art deco buildings. Created for a new generation of travelers, we have incorporated handcrafted design, local food & beverage, and a comfortable community atmosphere that offers both shared and private accommodations—all just one block from the beach. ... more less
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- Also Known As:
- Indian Creek Miami Beach
- Hotel Indian Creek
- Indian Creek Hotel South Beach