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Essex House
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Reviews (1,997)
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Reviewed March 14, 2013

From walking into the relaxing lobby to leaving four days later.was a perfect escape from the hustle and bustle of Miami.The room was very clean and relaxing.The food at Zen Sai was great.All said.looking forward to the next time.The topping to a great stay is all the friendly staff couldn't have been better.Thanks, Zach.. Domingo , Jermaine , etc.

  • Stayed: March 2013, traveled with family
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Thank edward d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

I can't say enough wonderful things about the Essex House. We walked in and Domingo greeted us at the door with a welcoming smile and a helpful hand. Our room was very clean and neat, this is the first time I didn't feel the need to wipe everything down. The bed was so comfortable it almost made me wish for a rainy day to lounge and watch tv. Zen Sai, the in house restaurant, was amazing. Zack, our waiter, made some great suggestions based on our likes. I highly recommend the Alaskan King Crab Salad Roll! I can't wait to go back!

  • Stayed: March 2013, traveled with friends
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Thank Christina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelanderMgmt, Guest Relations Manager at Essex House, responded to this reviewResponded March 27, 2013

Hello Christina,

Thank you so much for your positive feedback of the Essex House! We are thrilled to hear that our staff was very welcoming, especially Domingo! Also, we are happy that you enjoyed your room and the restaurant. We are glad that Zack made your Zen Sai experience great. Thank you for recommending our hotel and restaurant! We look forward to hosting you again soon!

Best,
Maria

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Reviewed March 14, 2013

Started our vacation with 4 days at the Essex House. The customer service was excellent with Eric taking care of our car and luggage, Carmillo giving us a lovely room in the beautiful courtyard and the handsome bartender taking care of our drink needs (our son said "thank you" for the cokes!). The room was clean and very comfortable. The location was absolutely perfect in South Beach: a few steps to the gorgeous beach, the craziness of Ocean Drive, and the vast shopping choices of boutiques. After leaving and moving on to the next stop on our vacation, I wished that we had stayed the entire week at the Essex House. We now know about this gem of a hotel in South Beach for next year. Thank you, Ian, for making this vacation possible through your generousity. You have made customers and friends for life.

Stayed: March 2013, traveled with family
Thank Tami K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

My husband & I stayed @ the Essex House for 4 nights in November 2012. The hotel was truly art deco and we enjoyed our stay here very much. The staff was extremely friendly and helpful to any of our needs. The rooms were on the small side, but very clean & ample. Great location to restaraunts and the beach. We booked through expedia and for $600 for 4 nights, this was great value.

  • Stayed: November 2012, traveled as a couple
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Thank kwbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelanderMgmt, Guest Relations Manager at Essex House, responded to this reviewResponded March 27, 2013

Hello Kwbc,

Thank you for your review of the Essex House. We are very glad to hear that both you and your husband enjoyed your stay so much! We always strive for excellent customer service so we are happy that the staff was so helpful and that the rooms were clean. We will let our associates know of your positive feedback. We look forward to hosting you on your next visit to South Beach!

Best,
Maria

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Reviewed March 7, 2013

I just came back from a 5 night stay at the Essex House and it was perfect. The great service started when were checked in by Austin. Our first night there we had dinner at their Japanese restaurant which was wonderful. The hotel is perfectly located on Collins Ave. We walked everywhere from the hotel. Our room was very clean and you have the option of having your bedding changed every other day as opposed to everyday. I like that they are aware of the water usage and the environment. Our room had one of the quietist air conditioners! It was so nice to have a quiet hum in the back round while I slept in a comfortable bed.
I highly recommend this hotel for your next stay. You can't beat the location, the price and the excellent service that you receive when staying there. I look forward to my next visit.
Thank you!
Deide R.

  • Stayed: March 2013, traveled as a couple
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Thank deideR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClevelanderMgmt, Guest Relations Manager at Essex House, responded to this reviewResponded March 27, 2013

Hello Deide R,

Thank you for your feedback of the Essex House. We are thrilled to hear that you had such a positive experience at the Essex House! Also, we are very happy that Austin was such a great help because customer service is our top priority. We will let him know of your positive feedback. Overall, we are pleased to hear that you liked the location, room and service! Zen Sai is a great restaurant and we are glad that you were able to enjoy it! Thank you for recommending the hotel and we look forward to hosting you on your next visit.

Regards,
Maria

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