Got to the hotel the man in the front desk was not welcoming very bad costumer service. He gave us the keys to the room and it didn't work, told him twice and he said sorry that the machine wasn't working. We got into the room the decore was nice but my bf checked for bed bugs and there was a bunch under the mattress. We got our things and left! We told the guy at the front desk and he didn't even do nothing about it not even a sorry. He just stood there saying he couldn't do nothing about that I had to talk to the manager which won't be there till the next day. It was a horrible and very grossed out experience, never seen bed bugs till that day. So please I recommend to always check very well for bed bugs you don't want to ever deal with that. Don't recommend this hotel at all!
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- Also Known As:
- South Beach Plaza Villas Hotel Miami Beach