When you have to cancel your reservation 2 months in advance because a Hotel droops the ball; NO BUENO!
Made a reservation for 3 nights in March. I was quoted a total price and gave my credit card.
Called back a few day laters because I had not received an e-mail confirmation and upon my inquiry, I was told thet the quoted prices were incorrect and the they couldn't honor them.
Unfortunately, I had already made plans with my friends, bought my flight and taken money from all my friends and deposited into my credit card account.
They pretended to feel bad for the mistake and said that the manager Juan Velara would call me back to see what could be done. Guess what? Yup, I never received a call back.
Called again. They said Juan Velara would call again. Guess what again? Yup he never called back. I finally called reservations and canceled my reservations (funny how they were still active) then I asked for an e-mail confirmation and they had my wrong e-mail address! At this point i figured if they had dropped the ball 2 months before, I wasn't comfortable in seeing what they had in store for me! I am in the Hotel industry and customer service is always the number one priority, regardless if it's the Hotel's fault or not. Don't you forget that Mr. Juan Velara.
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- Also Known As:
- Suites Of Dorchester Hotel Miami Beach
- Hotel Of Dorchester