Positives: Reception staff are friendly. The suites are huge, I would say one bedroom apartment would be a more accurate description. Two television sets one in the bedroom and one in the sitting room. All the areas in the suite were clean. The bathroom toiletries were nice. Microwave, fridge-freezer in the kitchen. Nice swimming pool. Resort fee that includes free wi-fi, two loungers and a parasol is good value for money. The signal for the wi-fi was good in the lobby area. One doesn't have to carry towels to the beach one can get them from their sister hotel on the beach front. Fantastic happy hour, bar staff were both friendly and efficient, drinks during the happy hour excellent value for money. Good quality air conditioning in the suite.
Negatives: The kitchen cupboards were of an okay quality but not fantastic. The air conditioning in the room was very noisy. One can manage to sleep but it takes some time to get used to it. The quality of customer care in the breakfast room varied from reasonably friendly to rude. If staff had a bad day they should not make that obvious. Some of the breakfast/kitchen staff did not hide the fact they were in bad humour. Hotel guests are there to have a good time and not to think oh god going to breakfast again. They would definetely benefit from customer care training. I would describe the quality of food on offer for breakfast as poor. The choice wasn't great and not what one would expect in an hotel where a lot of the guests are international tourists. I am not familiar with health and safety standards in the US but one of the days I asked one of the guys dishing out pancakes how could one know if the serving spoon for pancakes was not used for the burgers and his reply was that there was no way of knowing. In which case I asked if he could give me some pancakes or let me use the spoon he was using to dish them out and initially he looked at me as if I have asked for something out of this world but something in him must told him his reaction was not great and did proceed with my request. The gym is small. Parking is very expensive.
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- Also Known As:
- Suites Of Dorchester Hotel Miami Beach
- Hotel Of Dorchester