I hope to whatever god you have that you don't try to book last minute with Expedia and believe the pictures they have on their site because that is not what their rooms look like AT ALL!!
First off we booked a room a couple days in advance for Fort Lauderdale and the lady who made the reservation made it for the next Friday not the Friday we arrived. So having no other option we went to The Hard Rock Casino and opted to pull an all nighter because there were no more rooms available.
Secondly we tried again to book a hotel through Expedia, thinking that it could've been just a harmless mistake, since we need somewhere else to stay. We were at a better hotel, but once again they were sold out of double rooms and had no cots to sleep on, so we tried and waited. The lady eventually found a double room and said that it was really nice, recently redone and definitely good enough to sleep one night... WRONG! Is she CRAZY!?! We payed $325 for a one night stay at a roach coach, spider infested, mold covered, rusted tubs, filth covered sheets of a drug house. NEVER AGAIN in my life will I book a place in South Beach without going there first or having a person I know very well recommend it.
Lastly as we get to the hotel to check in the clerk, who I can hardly understand, is saying that he needs us to sign paper work and copies of our license and credit card. We asked of we could see the room first and he insisted that we just sign the papers and we'll just go up to the room the check in. DON'T DO IT!!!! Mind you Expedia already had me prepay for the reservation. But then after I signed the DEAL WITH THE DEVIL there was no way I getting my money back through the hotel. Or so they say.. I put up with a lot having been in customer service before. But false advertisement on a great discount room, not a presidential sweet but a good last minute room, was one of the biggest scams I've ever been fed. I had to dispute back and forth and between Expedia and the hotel clerk, which mind you when Expedia wanted to speak with him would take my phone to a back room and talk, he wouldn't even talk in front of us.. the only customers there. I HATE being scammed and come inferno or high water I will get my money back or I will go as far as I have to because it is the principal of the matter. I HATE LIARS!!!
To top it all of I hate that even have to rate this room a 1 and can't believe Expedia would even affiliate with them. I have gone through Expedia before and been satisfied. But this experience was the WORSE I HAVE EVER HAD. I'm so upsetting can't even express how mad I am. After leaving the hotel Expedia had me on hold for over 2 hours trying to reach a supervisor of o supervisor to get my money reimbursed. We literally walked in the room, laughed our butts off because we thought it was a JOKE, then right walked right back down stairs and asked for a refund. I will write a refund, post pictures, and do whatever it takes to rectify this situation and justify the injustice that had been done to me. In efforts to prevent and stop any scam that may be done to any unsuspecting people.
P.S. DON'T STAY HERE EVER!!!!
- Reservation Options:
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- Also Known As:
- Boulevard Hotel Miami Beach