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“Dirty & Awful Service”

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Boulevard Hotel Ocean Drive
Ranked #201 of 207 Hotels in Miami Beach
Fort Myers, Florida
1 review
“Dirty & Awful Service”
1 of 5 bubbles Reviewed June 4, 2012

Me and my friends stay here was beyond horrible. We booked this room months ahead with pictures of some good room but upon arriving the hotel tried to recharge us for an extra person. Something we had already paid for. Then once we stepped into the room it as horrific. The room looked nothing like the picture online. The floors were dirty, out blankets had hair all over them, it was hot as ever. Then we had a dead roach ont he floor and wait it gets better, there was a big cockroach crawling on our bed. We asked for bug spray and got laughed at but were eventually given some. The hotel lady said that they had just had an exterminator there. LIES!!! Then on top of that the ice machine broke and we had to pay for ice, and we had to beg for clean towels. t check out we were like a hour late leaving and they shut the air off on us. This hotel was beyond the worst ever and so was the service. I will not be returning.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank niesha r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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152 reviews from our community

Traveler rating
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    13
    13
    18
    101
See reviews for
22
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4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    1.5 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
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English first
Gaithersburg
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 8, 2012

We stayed at the Boulevard Hotel this past weekend due to the low cost and the PRIME location. Honestly you cant get better than 7th and Ocean. The hotels website had limited pictures which was sketchy already, but I have stayed at the Continental and the Tropics which are old and ratty. The tropics is a half hostel half hotel that looks like a pay by the hour motel. The artwork is something only people over 18 should ever see. We asked for a refund as soon as we unlocked the door, they denied us and said their policy is no refunds. Note taken- Ill never stay there again. Continental was old and made us use the service elevator because the 2 main elevators were broken, they have one dolly to get your bags, but no bellboys and you have to bring it back down to them because they only have one. Both hotels looked old, used and abused but they still have NOTHING on the boulevard. I would rather stay at those hotels on 17 and 18 to ensure I don’t have visitors. We spent 4 days at this hotel. My friend checked in or I would have never given the okay to pay them and sign off. When I got in the first day I was skeptical, the towels and facecloths were dirty, the windows didn’t open, and it smelled like mold. We also had mold on our lampshade…how is that even possible? The tub was old and stained and it was just gross all around. We rented 2 rooms for the weekend but some of the group decided to pay more and go to lowes and just lose their money. The second day, I went to take a shower and there was a roach in the tub. I told the cleaning lady she said “oh” and walked away. We killed it ourselves. The second night we came back after the club and there was a huge roach right by the door, walking through the hallway like he paid to stay there too. I screamed because I don’t do bugs and this was the second one we saw in 1 day. I flipped out and started screaming only to see something fall off the wall when I screeched…ANOTHER ROACH!!! I was running and jumping bed to bed, from the bed to the dresser, and back….in a 2hr timespan we saw 9 roaches. I called the front desk and the guy laughed. When I cussed him out and hung up he called back and apologized and said he would leave a note for the manager. The night manager (at 6 or 7 am) gave us a new room for the inconvenience. Keep in mind checkout is at 11 and they made SURE we were out of the room (no late checkout even for the inconvenience). They made like a g off our party, just to make us share our room with the local roaches. It was horrible. Noone from management has called us back yet to talk about this, they charged the full rate…and everyone we saw checking out had a complaint.

I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE unless you like to sleep with the roaches.

Room Tip: far away is better, the roaches will get you no matter what floor or what room
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cdesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Miami Beach hotels

Bronx, NY
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed April 11, 2012

The ONLY nice thing I can say about this hotel is that the location was GREAT!

Otherwise, I was disappointed in the quality of the room. There were WATERBUGS...PLURAL...in our room!!! Lucky I only stood there for 1 night!!

  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lalocaliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 13, 2012

We did not stay at this hotel, but we did stop by for late afternoon drinks. Beware, it's a RIP OFF!!!!! They pitch buy one get one free drinks. But it's buy one per person, and the second drink for each person is free. Did I mention the drinks are HUGE and they cost $25 EACH?!! There is no way one person can finish one, let alone two. After some sickening appetizers and two drinks, our tab was $90. It's a complete rip off, don't fall for it.

Room Tip: Stay at the Viscay instead.
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  • Stayed March 2012, traveled with friends
    • Value
    • Service
Helpful?
1 Thank jadamaxine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
1 of 5 bubbles Reviewed March 12, 2012

first off I want to start by saying this is the nastiest hotel I have ever stayed in on south beach...I've been coming here for 12 years now. Anyways I get in the shower and look at the inside and see straight dirt...then after I dry off and get dressed I look and see a freakin inch long cock roach ... then after I take a nap I feel like im being bit all over...SHoot I still feel it after i've taken 3 showers...Bed bugs u gottta be kidden me! this place is bad and Im calling the better business bureau on that [--]!

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honcho09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
1 of 5 bubbles Reviewed March 10, 2012

It was a small room, smelly and old. Bathroom was dirty and tiny. Service was bad. We found a mouse on our bed And cockroaches. Very noisy at nite, a c was noisy too. Hotel next to starlite hotel and we could see the room in the building beside. So don't get naked while window is open. Bottom line , get drunk and try to forget the room.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shadowless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed February 28, 2012

WORSE EXPERIENCE EVER!!!!. After we arrived, we were told the hotel was full. We booked our room thru Hotels.com and I paid for the room in advance...I showed the manger my confirmation sheet. We arrived at 4:30 pm, the first check in is 3:00. We were told the hotel never got the reservation and they had no keys to give.

For added insult, I had called the day before and was assured we had a non-smoking king bed, since my wife is expecting (5 mos). We waited approx. 2 hrs. at the front desk without a resolution. We left on foot (with our bags) to find another hotel. They made no effort to fix the situation. Nor did they offer to find another hotel or help with the bags.

We could not find another hotel in S. Beach for under $700/nt. We had to return to the Boulevard to get our rental car ($22 parking which they didn't even offer to refund). The same manager was behind the desk. As we were waiting for our car, she checked-in 2 guests in front of us. I was appalled! She had lied to our faces about having no rooms and ignored my confirmation sheet which showed I had paid for a room a few months ago.

I confronted the manager about lying, just as our car was brought out front of the hotel. I told her we would sue for the difference in our airport hotel. She then followed my wife and I to the street (in the middle of Ocean Blvd.) and threatened to pepper spray my pregnant wife. She shouted multiple obscenities at the top of her lungs. She never showed pepper spray, but the threat was enough.

DO NOT ASSUME THE PRICE IS WORTH IT. If you don't want the same awful experience, PLEASE choose somewhere else.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank attylawdhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Boulevard Hotel Ocean Drive

Property: Boulevard Hotel Ocean Drive
Address: 740 Ocean Dr, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#123 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Boulevard Hotel Ocean Drive 2*
Number of rooms: 35
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Travelocity, Cheap Tickets, Orbitz, TripOnline SA, Hotels.com and HotelQuickly so you can book your Boulevard Hotel Ocean Drive reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Boulevard Hotel Miami Beach

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