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“Adequate lodging but services could be better” 3 of 5 stars
Review of Crowne Plaza Miami Airport

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Crowne Plaza Miami Airport
Ranked #30 of 119 Hotels in Miami
Certificate of Excellence
Boston, Massachusetts
Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Adequate lodging but services could be better”
3 of 5 stars Reviewed July 10, 2013

I've stayed at the Crowne Plaza a few times over the past couple of years. On this visit, we went to check-in at 5:30pm and were told that the computer was down and it would take some time for them to locate a room. The person at the registration desk sifted through a file of reservations but could not locate ours. While waiting, another customer in line told us that he had attempted to check-in during the morning, but was turned away and told to come back in the afternoon. I approached the staff at the reservations desk with a couple of inquiries, which that were unable to answer. They promised to call my room with a response, but never did. If you like to watch sporting events at the hotel, forget it. They only have limited cable service. I had to walk to a nearby Marriott hotel to watch the NHL Stanley Cup Playoff games. On check-out, I paid my balance in full, but later I discovered that there was an additional pending charge on my credit card statement which took a couple of calls back to the hotel to resolve.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank globetraveler30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, July 12, 2013
Dear globetraveler30, I am disappointed that your stay with us did not meet your expectations in areas we could have controlled, such as, the questions posed and the answer promised but never delivered along with the billing issue after you departed the hotel. We agree that these actions caused disappointment and aggravation for which we offer our apology and the promise to work on the stated areas of concern.
As to the in room entertainment offerings I would like to offer information for future guests. Our in-room channel selection offers over 50 digital channels including HBO and HBO2. A wider selection of channels is available in our Bar area with a full complement of Dish Network programming and 4 Tv screens available.
We certainly appreciate your past loyalty and hope that we will get a chance in the future to demonstrate that we made good use of your feedback provided. Thank you for bringing the issues of concern to our attention.
If you choose to return to our property, I would appreciate the opportunity meeting you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (157)
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English first
London, United Kingdom
Level Contributor
152 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed July 6, 2013

Stayed here after a transatlantic flight. After a difficult exit from Miami Ariport's Car Rental area (beware, signposting is ATROCIOUS), it was relaxing to get to a hotel and be greeted by very helpful staff.

The hotel is pretty much what you would expect. The restaurant was reasonably priced and the food acceptable, breakfast buffet not exciting but plentiful.

Our room was large, reasonably well equipped and quiet enough.

Good value though!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BarryC2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, July 8, 2013
Dear BarryC2010, first of all Thank You for your visit and the opportunity to have received your business. I am pleased to read that overall your stay with us met your expectations and relaxing after a challenging start at the rental car location.
Wishing you pleasant and relaxing journeys...............
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Cleveland, Ohio
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 3, 2013

We stayed the night before our cruise. Really nice place and really close to the airport and the ship yard. The food is a little expensive but it is the Crown Plaza. The logoon was really nice. They also have ashuttle that will take you to your cruise for $20 ea person.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Scott F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, July 5, 2013
Dear Scott F, pleased to read that your stay with us met your expectations. Thank You for your visit and hope that you will visit us again in the future. Bon Voyage..........
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Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed July 2, 2013 via mobile

Booked and paid my stay with hoteles.com, when doing check out the lady at desk charged my credit card. Told her and showed the reservation, she took a copy and said everything was ok until I returned home and checked my account and surprise the extra charge was there....Have been sending emails and no answer. Will not ever stay in this hotel!!!!!! Pd bus from airport passed us by full and came back after nearly one hour, at 5am with a 1 year old baby

  • Stayed June 2013
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank bassplaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, July 3, 2013
Dear bassplaya, your concern with your credit card transaction has received my immediate attention and concern. After gathering some of the key business partners we discovered that indeed your credit card was incorrectly charged. It was also noted that an effort was made to correct the erroneous charge. I would greatly appreciate if you could contact me directly via TripAdvisor or my direct line at 305 929 0100. So that this matter can be closed to your satisfaction. We deeply regret this mistake and the time it has taken to correct it. I offer my personal apology for this aggravating situation.
We are disappointed we could not deliver the expected hospitality experience you expected from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakmont, Pennsylvania
Level Contributor
219 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed June 30, 2013 via mobile

The Crowne Plaza is very convenient to the airport with shuttle service every 20 minutes. Check in is quick and efficient with helpful, friendly associates. The rooms are clean and spacious. Breakfast was good, with a buffet or menu selections. The bar serves light meals or snacks. The pool area was a bit untidy, but no big deal. Not much to do in the immediate area, but there is a good Cuban restaurant across the busy street.

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bobalcorn5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, July 1, 2013
Dear bobalcom5, Thank You very much for your visit and the opportunity to receive your business. Pleased to read that you had were able to explore the culinary offerings near the hotel and that you found the mentioned restaurant of good value. It certainly has quite a following and very good food.
Again, Thank You for the comments posted. Until we meet again, Bon Voyage.............
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sloten, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 21, 2013

Me, my husband and son stayed here for 2 nights last week.
A very nice hotel and a clean and comfortable room in the 6th floor.
Nice pool on the second floor. Airco in the room (660) was loud so we had to turn it off.
Breakfast was fine also overall services!
Shuttle to the airport every 20 minutes on time!
Shuttle to the Dolphin Mall and International Mall.
Next time we'll be back!

Room Tip: No Spa but a nice pool and fitness facilities.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Wilhelmina01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, July 1, 2013
Dear Wilhelmina01, enjoyed reading your review, precise, focused and certainly of value to others. Thank You very much for posting it and your visit,
Wishing you pleasant and relaxing journeys........
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 18, 2013

We stayed at this hotel just for 1 night. We had ordered 4.15 A.M wake up call since one from our party had to catch 6 AM flight. The call never came!
While the room and facilities were OK , the services were poor( bell boy unavailable at 11 PM,slow check in, and most importantly the wake up call was completely missed). Breakfast buffet was below the standard for this kind of hotel.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank ek_mk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this review, June 20, 2013
Dear ek_mk, we are truly sorry that your stay with us fell below the expected level and wish to offer our apology for the inconvenience we have caused you. In accordance with our operating policy the applicable room rate was fully refunded upon your departure, due to the missed wake up call. Thank You very much for the opportunity to respond to your concern. Wishing you safe and comfortable future travels.................
I would like to offer a bit of a background for the benefit of future potential guests. On the arrival day in question, the hotel experienced a total system failure of our operation management system. This interruption necessitated a switch to a manual operation of our business until the service provider was able to restore our system back to normal. This took longer than expected and had some effect on our service performance. Overall however I must state that I am very proud of my business partners for the way this difficult event was handled with only minor service impact.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Miami Airport

Property: Crowne Plaza Miami Airport
Address: 950 NW 42nd Ave, Miami, FL 33126-3695
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Romantic Hotel in Miami
#24 Business Hotel in Miami
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza

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