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“Nice hotel with good service!”

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Crowne Plaza Miami Airport
Ranked #27 of 124 Hotels in Miami
Certificate of Excellence
Reviewed June 21, 2013

Me, my husband and son stayed here for 2 nights last week.
A very nice hotel and a clean and comfortable room in the 6th floor.
Nice pool on the second floor. Airco in the room (660) was loud so we had to turn it off.
Breakfast was fine also overall services!
Shuttle to the airport every 20 minutes on time!
Shuttle to the Dolphin Mall and International Mall.
Next time we'll be back!

Room Tip: No Spa but a nice pool and fitness facilities.
  • Stayed: June 2013, traveled with family
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1  Thank Wilhelminaatje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded July 1, 2013

Dear Wilhelmina01, enjoyed reading your review, precise, focused and certainly of value to others. Thank You very much for posting it and your visit,
Wishing you pleasant and relaxing journeys........

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710 - 716 of 1,398 reviews

Reviewed June 18, 2013

We stayed at this hotel just for 1 night. We had ordered 4.15 A.M wake up call since one from our party had to catch 6 AM flight. The call never came!
While the room and facilities were OK , the services were poor( bell boy unavailable at 11 PM,slow check in, and most importantly the wake up call was completely missed). Breakfast buffet was below the standard for this kind of hotel.

  • Stayed: June 2013, traveled with family
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Thank ek_mk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded June 20, 2013

Dear ek_mk, we are truly sorry that your stay with us fell below the expected level and wish to offer our apology for the inconvenience we have caused you. In accordance with our operating policy the applicable room rate was fully refunded upon your departure, due to the missed wake up call. Thank You very much for the opportunity to respond to your concern. Wishing you safe and comfortable future travels.................
I would like to offer a bit of a background for the benefit of future potential guests. On the arrival day in question, the hotel experienced a total system failure of our operation management system. This interruption necessitated a switch to a manual operation of our business until the service provider was able to restore our system back to normal. This took longer than expected and had some effect on our service performance. Overall however I must state that I am very proud of my business partners for the way this difficult event was handled with only minor service impact.

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Reviewed June 18, 2013

My friends and I stayed during our red eye layover. I was really pleasantly surprised! The rooms were nice and clean. Great bathroom amenities! The double beds could only fit one person and the linens and beds were comfortable. Very fast pickup from the airport! I would definitely chose this hotel again!

  • Stayed: June 2013, traveled with friends
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Thank Lenny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded June 19, 2013

Dear Lenny G, enjoyed reading that your brief stay with us was relaxing and comfortable. Thank You for sharing this feedback with us and others by posting this review.
Until we meet again, Bon Voyage.......

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Reviewed June 16, 2013

My husband and I checked in for two nights prior to our cruise vacation and we were very happy overall with our experience.

One thing I really enjoyed and appreciated as a guest was the sleep amenities provided in the room to help you relax after a long day of travelling or sight seeing. The amenity pack includes a room spray, face cream and foot cream to help you relax. GREAT!!!!

Service was good all round the hotel; found the airport shuttle to be extremely efficient. At check-in the front desk associates worked hard to meet a last minute request. Although she was unable to accommodate our request she went above and beyond trying to see what she could do for us so I would like to say thank you!!!

We had dinner the first night of our stay and were happy with the selections, we especially enjoyed the Coconut Shrimp. We had the breakfast buffet our first morning and found standard breakfast options; with reasonable value for money.

We decided to try happy hour our first night at the hotel but couldn't see what Happy Hour offers there may have been. My one recommendation to the bar staff would be to highlight the offer(s) to guests when they come into the bar.

Overall we enjoyed our stay and would not hesitate to stay at the Crowne Plaza again in future.

Room Tip: If you plan on using the pool or are a smoker that smokes outside then request a room on the second...
  • Stayed: June 2013, traveled as a couple
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1  Thank travel_fan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded June 17, 2013

Dear travel-fan66, Thank You, for the very informative and well thought out feedback posted after your visit to our hotel. It is vary much appreciated and others considering our area will benefit from the detail you provided in your review.
We certainly hope that you will visit us again and wish you Bon Voyage until we meet again. Please do not hesitate to reach out to us if we can provide future assistance.........

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Reviewed June 14, 2013

I recently spent several weeks at this location for business. Everyone on the hotel staff from the front desk, waitstaff, housekeeping and maintenance have been wonderful. Every request that I had was taken care of with a smile. The room was clean and the bed is very comfortable. I was concerned about being comfortable for such a long stay in a hotel but I felt like it was a home away from home. We were lucky that they have a restaurant, a free shuttle to the airport and we are walking distance to several other restaurants. If you are looking for a place to stay in Miami, go to the Crowne Plaza because you will not regret it. As an extra bonus I got several hotel points so that on my next stay, I can get upgrades on my type of room and the meals.

Room Tip: The rooms with the even numbers face the pool and they also have rooms with a couch for extra room.
  • Stayed: March 2013, traveled on business
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Thank SHARON B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded June 17, 2013

Dear Sharon B, i am very pleased to read that your visit, spanning several weeks, was an enjoyable and productive one. My business partners and I are also thrilled that you have taken the time to post this review and the encouragement of others to visit our hotel. Please note that we are ready to assist you whenever the opportunity arises.
So, Thank You, for your business, your company and the feedback provided. May all your future travels be safe and enjoyable.

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Reviewed June 10, 2013

My wife and I arrived at the Miami Airport about 3:00 PM on Saturday May 31, 2013. We had a short wait for a the Crown Plaza Shuttle which was driven by a friendly efficient driver. We were taken directly to the hotel, about a 10 minute drive, in traffic. The lobby of the hotel was new looking and clean. The deck staff were very efficient and friendly. Our room, on the 5th floor, was very clean and cool and ready for us. After changing, we went to the bar for a drink and was very disappointed in the way we were treated by the bar tender. We ended up waiting over 10 minutes while the bar tender talked to his friends and other employees and then we left. The concierge pointed us in the direction of the right down the block on LeJuene Road. It was the best thing that happened to us but that's another story. Back to the hotel and our bed was great, it was quiet and check-out the next morning was quick and efficient. The driver let us off within feet of our check-in kiosk. It was overall a good experience to start the vacation.

Room Tip: The higher you can get the quieter it will be.
  • Stayed: May 2013, traveled as a couple
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Thank daokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded June 12, 2013

Dear daokie, pleased to read that your overall experience with our hotel was a satisfactory one and your vacation started of enjoyable. Thank You very much for your visit and the posting of your feedback. We have taken note of the matter affecting the enjoyment of our Bar area and communicated it to the respective Department Manager for review.
We hope that the future will provide another opportunity to welcome you back to our Hotel, until then safe and enjoyable journeys......

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Reviewed June 9, 2013

As a regular customer to Crowne Plaza (CP) Hotels I thought would put together a quick review on this hotel. When I fly into Miami International Airport (MIA) I cannot imagine staying at any other hotel that this. From jumping on the courtesy bus at the airport, taking the short drive to the hotel and checking in you could be in your room within 30 minutes of leaving the aircraft.

This hotel lives up the CP brand, the beds are fantastic and the rooms are all furnished to a good standard. When in residence I like to see stay on the 2nd floor as some of the rooms have direct access to the pool area.

Staffs at the hotel are very accommodating and welcoming; if you opt for breakfast you will not be disappointed the food is off a very high standard. The Hotel itself has great access to local shops and restaurants, all of which are within a 10 to 15 minute walk.

Every day, the hotel has a free bus call that will take you to and from one of the major malls in Miami. The bus is operated by Macy’s and is fully air-conditioned. A very short distance from the mall containing Macys, you can get easy access to the Dolphin Mall, which is the premium out-let mall in Miami.

If you decided this option is not for you, you can exit the hotel, turning right outside the main entrance and at the main traffic interchange you can get a no 7 bus to the Dolphin Mall which takes about 1 hours and will cost you $2.00 each way.

Finally, a big thank you to all the management and staff, who offer a high quality and attentive service, my only critique relates to room service and the quality of the food which is focused towards the low end of processed food.

Room Tip: King room on the second floor facing the pool
  • Stayed: June 2013, traveled as a couple
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Thank Flying-Dove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded June 10, 2013

Dear Flying-Dove, your loyalty to our business and the generous reviews posted are very gratifying and stimulating. Know that we are here for you whenever the need arises. We just love having you as our guest.
I've noted the feedback regarding in room dining and will review and discuss with our F/B team as we are working on our Fall menu update.
Again, Thank You for all your feedback and support. Until the next visit, Bon Voyage.......

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Additional Information about Crowne Plaza Miami Airport

Address: 950 NW 42nd Ave, Miami, FL 33126-3695
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Miami
#21 Romantic Hotel in Miami
#24 Business Hotel in Miami
Price Range: $98 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza

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