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Crowne Plaza Miami Airport
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Reviews (1,532)
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All reviewsmiami airportfront deskone nightlatin cafecatch of the daynext morningshuttle servicebreakfast buffetruns every minutesfree shuttleroom keyan overnight stayrestaurants within walking distanceshort staylong flightdolphin mallbusiness center
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Reviewed January 26, 2013

We were promptly picked up at the airport by the free shuttle and delivered to the hotel. Hotel was clean clean clean. Room and bathroom were large and well lighted. Lounge had a nice variety of "bar food" as well as a full menu. Will stay again. Staff was very good.

  • Stayed: January 2013, traveled on business
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Thank cu-later67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded January 29, 2013

Dear cu-later67, we enjoyed reading your feedback and would like to Thank You for taking time to post it. Wishing you pleasant and safe journeys.........

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Reviewed January 24, 2013

The hotel has an special desk to attend disable people in wheelchair, nobody attend there nevertheless you wait there and ask to be attended.

the room was in the 6th floor, too noisy because the air conditioned system.

Room Tip: Not in the 6th floor.
  • Stayed: January 2013, traveled with friends
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1  Thank JUAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded January 25, 2013

Dear Juan M, your experience with inattentive Front desk service is simple inexcusable. My personal apologies for this total lack of service. The department head in charge of this area is aware of your feedback and is promising corrective actions.
Thank You for your visit, I am sorry it was not as expected. May your future journeys be more pleasant............

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Reviewed January 24, 2013

My husband and I stayed at this hotel for one night before our week long cruise. The room was very nice and comfortable. The staff was very friendly and helpful. Food in the restaurant downstairs was very good as well.

  • Stayed: January 2013, traveled as a couple
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Thank JSUTiger98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded January 25, 2013

Dear JSUTiger98, we very much appreciate your feedback and the opportunity to provide you with accommodation and service during you visit to Miami. Thank You for posting your feedback and many pleasant journeys............

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2013 via mobile

We originally made our reservation for a different hotel that had a kitchen suite. But they overbooked and bumped us here. So we already weren't happy to begin with. The rooms are small, and in the recent makeover they missed the bathrooms. I'm not really happy with the staff as we were woken up this morning with construction noises in the room directly above. Considering we were listening to planes all night long, the hotel whose catch line talks about sleep quality needs to work on sound proofing this building. When we called about the construction, the employee (Gustavo) laughed and said he would call back after looking in to it. Yes, he laughed. No he didn't call back. It's overpriced for the quality of rooms and service you get. Oh and expect to pay for parking with no freebies.

  • Stayed: January 2013
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Thank Mairenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded January 25, 2013

DearMairenn, we deeply regret that your stay was overshadowed by the tail end of our construction activities. It is unfortunate that we could not provide you with a more positive and relaxing experience. We hope that your future journeys are more enjoyable..........

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Reviewed January 22, 2013

My husband and I stayed here for two nights last weekend. We enjoyed our stay and didn't have any complaints. We stayed in room 228 which had access to the pool. The room and bathroom were both clean and comfortable. The only comment I would make is that if you are a light sleeper, the airplanes *may* bother you. I was not woken up, but my husband woke up once.

The complimentary breakfast for Priority Club members was a bit misleading. Only the cold side was free, the hot meal items were not included and so we had to pay about $4 extra each.

The hotel was very convenient to downtown and South Beach. Overall a good hotel, would stay here again and recommend.

  • Stayed: January 2013, traveled as a couple
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Thank kkc904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded January 24, 2013

Dear kkc904, from all of us here at the Crowne Plaza Miami International Airport, Thank You for your visit and the feedback posted. Wishing you many pleasant journeys...........

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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