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“Airport hotel”

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Crowne Plaza Miami Airport
Ranked #27 of 124 Hotels in Miami
Certificate of Excellence
Reviewed September 12, 2012

I write this review on the grounds that this is an airport hotel and not one overlooking Miami Beach. Bearing this mind there are aeroplanes flying low overhead our room was well insulated against the noise. Once outside then that is a different matter but not that bad as they only leave or take off every 10 minutes or so not like a major hub.

The room was functional and had obviously had a lot of use as you would expect as the decor was a little shabby but what the heck. The beds were comfortable and clean as was the bathroom although we did have trouble turning off the shower. The size of the room whilst not the largest was well big enough for our overnight stay. I normally sleep badly after coming off a long haul flight but not this time so I was more than happy on that front. The staff were friendly and helpful and made our short stay a pleasant one.

The hotel does charge for breakfast, unless you have a special voucher, $14 for a continental, and $13 for car parking. One downside was at the time of our visit only one of the three elevators was working due to building works.

However do not let this put you off for an airport hotel this was more than adequate.

Room Tip: Probably best to have a room on a lower floor because of the air noise.
  • Stayed: September 2012, traveled as a couple
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Thank wakey47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded September 14, 2012

Dear wake47, we are very grateful for your detailed and balanced review posted.
We are knee deep in our property renovation program as I am writing this response. We are looking forward to the modernized product we will be able to offer to our future guests once we completed this project by mid December. I am pleased to report that all three elevators are back again in full service. It was necessary to reduce elevator capacity during the first phase of the Lobby upgrade.
We would love to get the opportunity to welcome you back at our hotel and show you the new and improved product. Until then, many pleasant journeys...........

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810 - 816 of 1,399 reviews

Reviewed September 12, 2012

The room was very comfortable and clean. The building is well insulated against noise from air traffic. The staff was all very friendly, polite and helpful. However, when we wanted a few extra towels, it took 3 phone calls. When there was no caffein coffee in the room, it took another 3 phone calls and a 50 minute wait before it was delivered.

  • Stayed: August 2012, traveled as a couple
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Thank Lola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded September 14, 2012

Dear Lola S, thank you for your visit and the review posted. The areas in need of attention have been noted and communicated to the respective Department Head.
Once again, thank you for your business and the time taken to post your observations. Until we meet again, Bon Voyage..........

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Reviewed September 11, 2012

We had to stay at this hotel as part of a tour group which departed the next morning. We were not very impressed. The hotel is under construction, so it certainly detracts from the appearance. Service was good but not great at the front desk. The rooms are small and the carpet in our room was nothing short of filthy. The bed was okay -- not a terrible night's sleep, but nothing to rave about. What upset us was that the shuttle left a few minutes early in the AM so we had to ask an employee to take us to the airport. He was SO gracious (Roberto), and he got us there right on time. However, we tipped him $10 for service the airport advertises is free -- if you get there a few minutes before the shuttle leaves. Overall, it's an "okay" stay but there are likely better places in the airport area.

  • Stayed: August 2012, traveled as a couple
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Thank JandJ468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded September 14, 2012

Dear JandJ468, we regret that your stay with us was not up to the expected standard. We all are looking forward to completing the renovation under way by the end of this year. Our first phase, which is the noisiest part is almost over. I know that my business partners at the Front Desk will certainly appreciate the updated work environment. We will try to identify the day in question re the early departure of the shuttle service. Our technology on hand will allow us the identify schedule deviations. I am pleased that Roberto was able to jump in and offer you a lift to the airport.
Wishing you pleasant journeys................

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Reviewed September 7, 2012

Although the hotel is very close to the airport, our GPS had trouble recognising the address, and we drove around in traffic jams for quite a while before calling the the hotel for directions. The lady who answered said straight away the closest intersection is NW 42nd Ave and NW 7th St - she didn't mention NW Lejeune at all.

The room was a decent size and clean, with comfortable beds and pillows. Lots of shelf space in the bathroom and plenty of hot water at all hours. There was free WiFi in the room, and the hotel has a pool and fitness centre (the nearby airport means it's noisy by the pool though). Having said that, we didn't hear the planes from inside the hotel. It costs $13 to park overnight. Breakfast wasn't included in our room rate, so we ended up paying over $14 for continental breakfast (including tax and service charge of 15%, which was automatically added to our bill ... even though it was buffet-style breakfast).

All the staff were friendly and helpful, and when there was a problem with the shower in our room, someone arrived within minutes to fix it.

  • Stayed: September 2012, traveled as a couple
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1  Thank sometimesong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded September 11, 2012

Dear sometimesong, we would like to thank you for your valuable feedback regarding the GPS system directions. We have modified our information on our company website and reissued direction instruction for our Guest Service staff as well.
I am sure future visitors will find your posting helpful and informative. Wishing you many pleasant journeys..............

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Reviewed September 6, 2012

What more can you say about a hotel that has everything you need and want. Stayed here 8 days so had a chance to try it all. Meals are a bit on the pricey side & if you order food in the bar, prepare to wait & wait & wait. Staff is very helpful, from the greeter at the door to the check-in counter. The pillows are outstanding (I think there were 6!). Tip: do eat at Catch of The Day (exit hotel, turn left, walk about a block).....seafood is the best. Lots of locals eating here. Down the street is a Cuban restaurant, also very good. Shuttle buses to/from the airport very helpful. Do't wait too long before making reservations at this hotel. It is very popular with cruise ship passengers & tourists.

  • Stayed: August 2012, traveled on business
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1  Thank retiretotravelcoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded September 7, 2012

Dear retiretotravelcoach, we greatly appreciate the detailed feedback posted for our hotel. I am certain that others exploring their options while staying in the Miami Airport area will find it beneficial. We will look in to the delay in Bar service and regret that this impacted your enjoyment of our offerings.
Until we meet again, Bon Voyage and Thank You...................

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Reviewed September 2, 2012

As a 150+ per nights platinium HI member I stay at the Miami airport CP each time I am in Miami. Hotel staff is always top notch. Food is ok and bar scene drab. Sports bar across the street and a fantastic Cuban restaurant within walking distance, being close to airport and Marlin stadium along with great room rates make this a value stay.

Rooms need to be updated and the 1996 tube tv's need to be trashed.

Stayed: August 2012, traveled on business
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded September 6, 2012

Dear Richard M,
First of all, "Thank You" very much for being such a loyal customer, your Priority Club Platinum Elite status and the time taken to post this informative report.
I am excited to share with you and others, reading this response, the very good news about our current renovation efforts under way. As of September 4th 2012, our Lobby area renovation work has begun, followed shortly thereafter with the renovation and upgrade of our guest rooms and the Restaurant. I am pleased to highlight that at the end of the renovation project each of our guest rooms will feature a 42 inch Flat screen HD TV. All guest rooms will benefit from an upgraded new WiFi system, improving in room reception and speed, taking advantage of the current Band width available in the Hotel Lobby and Meeting Room area.
So one more time, "Thank You" for receiving your business and your valuable feedback. I am looking forward to meeting you in the future and get your feedback on our current renovation efforts, until then, many pleasanr and safe journeys...................

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Reviewed August 28, 2012

Good conference/events rooms, great staff, quick to respond to all your questions and needs.
Great workout room and pool/spa.
Several restaurants in walking distance that provide Cuban, fish, or Vegan/vegetarian meals.

  • Stayed: August 2012
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Thank Aggie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pksahora, General Manager at Crowne Plaza Miami Airport, responded to this reviewResponded August 31, 2012

Dear AggieT, thank you very much for your visit. Pleased to read that you had the opportunity to explore the neighborhood and include it in your feedback. Hope to be of service again in the future, until then, pleasant journeys...............

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Miami Airport

Address: 950 NW 42nd Ave, Miami, FL 33126-3695
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Romantic Hotel in Miami
#24 Business Hotel in Miami
Price Range: $98 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Miami Airport 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
Convenience, comfort and personal service makes the Crowne Plaza Miami International Airport hotel an ideal destination for business and leisure travelers. The Crowne Plaza hotel MIA, located on NW Lejeune Rd, is only half a mile from the MIA terminals with 24-hour complimentary MIA shuttle service. Our hotel offers a complete package of guest amenities, including a full service restaurant, lounge, a South Beach style pool, and fitness center. Complimentary wireless Internet access is available in all 305 rooms and public space. To make your stay even more convenient, we offer on demand remote printing capabilities in our business center (complimentary for registered guests). This Miami hotel is within walking distance to many restaurants and entertainment. Transportation can be arranged to the Port of Miami and shuttle service is also available to the popular Dolphin Mall (both services are available for a small fee). Enjoy being just minutes away from trendy South Beach, Port of Miami, Coconut Grove nightlife and Coral Gables. **We are a non-smoking hotel.** The hotel is centrally located near Miami International Airport and putting all the excitement of Miami within easy reach makes us one of the most convenient hotels in Miami. ... more   less 
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Also Known As:
Crowne Plaza Miami Airport Hotel Miami
Miami Crowne Plaza

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