We checked in for a night before our cruise. The pool was great and there’s a shuttle to the cruise port for $6 per person, the shuttle runs late so you’re better off booking it an hour before you actually need to be at the port. The area is in waking distance to shopping and food. Those reasons are the only reason for the 2 stars.

When we checked in we asked to use our AAA discount, we were told we could only use it online when booking but there’s no option online to use the discount and the desk rep said he couldn’t apply it. We almost always stay at a Marriott and that was the first time we’ve ever been told that. We checked in and just dropped the bags in the room. We finally got ready for bed around 2am only to find dried blood on the blanket. Called down to the front desk and they came up and took the blanket and gave us two sets of sheets because they were out of blankets. The manager originally wanted to give us a small discount for the blood but after my husband insisted they do more he gave us a little more off.

With all the hotels in the area we definitely won’t be staying at this location again.

Parking attendants were very nice and welcoming but that all stopped when we walked in through the front door. The person who checked me in wouldn’t even look at me, I asked him a question about the room and he ignored me, when I insisted he gave me a short answer, no eye contact and proceeded to give me information about the hotel as if he was a robot. When my husband and I came back from dinner and we were getting ready for bed I pulled the covers down on my side and lifted the sheet as well, only to find what I thought was a tag from the sheets at the end of the bed, turned out to be a handwritten note by a guest. I called the front desk and asked for the sheets to be changed and two women showed up, didn’t introduce themselves, just came into the room and said they were there to inspect my complaint. They took sometime to see the note, look through the bed and then asked me what I wanted them to do. My husband was beginning to lose his patience we were very tired and he asked them to change the bed completely. The women said they’d be back and finally appeared a while later with the sheets, not once were they friendly, one seemed to be a security supervisor the other a housekeeper. No one apologized for the inconvenience of the note and my having to ask the sheet change. I thought it would be simple, just come up with a set of sheets and have a bed made in 5 minutes between two people, instead all this took an hour!
After the note in the bed experience I checked the bathroom and it wasn’t that clean, there were long hairs in the shower.
The next day when we checked out the operations manager was there and I told her that we had found a guest’s note in the sheets and her response was that that was unacceptable and apologized but didn’t offer a small courtesy like, bottled water, coffee or a discount for the inconvenience. The other detail is that overnight parking is $45 if you park your car, if the valet parks it it’s $50. When I booked the hotel this fee was left off from the total for the night. I used to live in Miami and worked in the tourism industry and I can tell you, overnight parking at Miami Beach hotels was $18-25, not $50 and this is a bit much to pay, and when you add the note incident well, this hotel failed miserably as far as I’m concerned. I was surprised and disappointed at Marriott’s management standards these days.
I do not recommend this hotel.

Everyone was very professional and courteous. Rooms were clean and the front desk staff was very helpful. Lots to see and do in a small area. Very convenient location. Area restaurants are plentiful and covers a wide range of tastes. Loved it all!