I booked this hotel months in advance of our cruise. I was initially booked at another LQ but had been told I needed to switch to this location when i notified them that my daughter decided to join us and we needed a roll away. I again made this known months in advance and they assured me that all 5 of us would be accommodated and a roll away bed was guaranteed. These arrangements were made through the reservation line and I was also told we would be shuttled to the port for $30.00 for our group and have 7 days free parking. I called weeks before our arrival to see if we could get return shuttle service and confirmed our price with this hotel directly. I was told that the shuttle to the port was not as the reservation line told me but instead was $10.00 per person. The man I spoke with was not friendly at all.
When our family arrived to this location after driving down for 2 days we were turned away because we had 5 people despite the fact that I made the reservation for 5 with a roll away. The lady at the front desk was rude & coldly said they don't guarantee you will get a roll away and we couldn't be accommodated. So my husband, our 3 kids & I were in Miami with no place to stay. Not knowing the area we started calling hotels and were having no luck finding a room for 5. Thankfully we found a hotel.
My impression of this particular location was not too good but it would have made due if they would have honored the reservation I had made with them. After the way the reservation line misled me, even after I notified them of the 5th person and they transferred me to this location based on that, the misrepresentation of the shuttle cost, the rude staff at the desk and how they nearly turned my vacation into a disaster and would have if I hadn't found another hotel I will never stay at a La Quinta again.
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- Also Known As:
- La Quinta Miami Airport North Hotel Miami
- Miami La Quinta