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“Good hotel but too far from Airport” 4 of 5 bubbles
Review of Holiday Inn Express Miami Airport Doral

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Holiday Inn Express Miami Airport Doral
Ranked #67 of 124 Hotels in Miami
England
Level Contributor
136 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Good hotel but too far from Airport”
4 of 5 bubbles Reviewed April 13, 2014

We stayed one night, a stopover booked for us on our way to Central America. We hoped to get the hotel shuttle but unlike the other Holiday inn hotels in the area it does not collect regularly but only on request. We found no information point or public telephones at the airport and so after waiting hopefully for an hour we went by taxi. The 6 mile journey was slow because of roadworks and traffic. The receptionist was friendly and helpful and the room was a liitle tired but OK. There was no restaurant except for breakfast. It was quiet so we had a good nights sleep before returning to the Airport using the shuttle which was very efficient in that direction with a friendly helpful driver. We would recommend a taxi for travel to the hotel as even if the hotel was contacted it would take some time to get to the airport for pick up.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank mousebirdEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 14, 2014
Greetings mousebirdEngland,

We thank you for your kind words and recommendations for our future visitors. We are sorry to hear that you weren't able to experience our shuttle ride from the Miami International Airport to our property. I hope that our staff took of your needs upon arrival and made up for that lost time. We are glad to hear that we took advantage of our shuttle the following day. Remember our shuttles is complimentary and it is a ON CALL from the airport but we are going to look into ways to make it overall more convenient for you all. We arent the closes airport hotel but we strive to be the best and make every guest have a memorable experience. We look forward to seeing you once again. Thank you for your feedback and time.

Best Regards,

Kenneth C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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541 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 12, 2014

We were given a room on the end of the corridor which was very big. It had a sofa and TV away from the sleeping side of the room which was great. Front desk service was excellent as was the breakfast. The aircon was a little noisier than I am used to but turning down the fan speed fixed this. As for the person who wrote that there weren't any window curtains, you obviously didn't look very hard!

Overall it was a very pleasant stay. Would stay again for certain.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 197travelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 19, 2014
Dear 197travelbug,
On behalf of the hotel staff and myself I thank you for your feed back and glad to know you enjoyed your stay with us. Our goal is to always provide our guest with the most comfortable stay possible. We are also overwhelmed to know that you enjoyed the luxury of our suite to the fullest. We look forward to your next stay with us.
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Watford, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 29, 2014 via mobile

On arrival was greeted by a very warm welcome and checked in easily.I found the room to be very well furnished ,very clean and plenty of space and also a great view.The room had everything you need from storage space to an iron..

Stayed March 2014, traveled with friends
Helpful?
Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, General Manager at Holiday Inn Express Miami Airport Doral, responded to this review, April 5, 2014
Dear Robin B,

First and foremost I thank you for taking the opportunity to share your feedback with us and the TripAdvisor viewers. We are glad you found your room very comfortable and spacious. As we strive to provide all our guest a great room your reviews allow us to know that we are on the right path. Once again, we appreciate your feedback and look forward to serving you once again.
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Miami, Florida
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed March 4, 2014 via mobile

The room was of a good size, with a separate living room, but it lacked comfort. It was mostly furnished with very basic furniture and to my amazement didn't even have window curtains, so the morning came much quicker than expected. Overall it is centrally located and would be a good fit for quick close-to-airport stays.

Stayed April 2013, traveled solo
Helpful?
2 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressDoral, Front Office Manager at Holiday Inn Express Miami Airport Doral, responded to this review, March 12, 2014
We thank you very much for your review. Your feedback is a very important factor in order to better our amenities for our guest in the future. We hope you find yourself at our property again next time you're in Miami so we can better accommodate your needs.
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Rock Rapids, Iowa
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed February 23, 2014 via mobile

We also sought out a hotel to leave the car while we went on a cruise. This was a great hotel for this, as they allowed the vehicle to stay after only one night of stay. The check in went great- or so we thought. They were friendly and fun. We paid for the shuttle to the pier the next day, they told us to be downstairs at a certain time the next morning and we double checked the time in the morning.
The room was okay. Nothing fancy, not dirty, plain. It is an older place, not updated. Breakfast was NOT anything special. We told them again at the desk that we were waiting for the shuttle, asking where to wait, etc-- and we waited, and waited, and checked at the desk again -and waited. After much time, we talked to a few others waiting and finally asked the desk workers to find out when the shuttle would come. We finally were told the shuttle came and went. The workers the night before did not sign any of us up on the 'shuttle list' and the shuttle came earlier than anticipated, etc etc. After a great deal of time and phone calls made by the staff, specifically James worked hard to find another shuttle for us, and gave us some refreshments for the wait. He found a shuttle, repaid us for the charges and said our return trip would also be paid. We made it to the boat on time- so he made it work. On the return trip- there was more confusion and a very long wait- but we did get back to our car, which was safe in the lot. James followed through with his promise and tried to fix the problem. Hope the hotel appreciates him, as he saved this review!

Stayed February 2014, traveled with friends
Helpful?
3 Thank daisy38344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami Airport Doral, responded to this review, March 11, 2014
Dear daisy38344,

Thank you for sharing your feedback regarding your stay with us. We are truly delighted you found our staff highly commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the issues you experienced surrounding the shuttle service. We have taken note of your comments and have shared these with our management team to review the procedures we have in place and make necessary improvements to ensure guests do not experience this in the future.

Thank you again for sharing your thoughts and comments. This feedback is very helpful to us as we establish our best path to providing successful guest satisfaction.

Sincerely,

Joel B
Case Manager
IHGCare
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ofallon mo
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed February 9, 2014 via mobile

Old disgusting rooms , no restaurant and would never stay again. The hotel is located in an industrial area and appeared very unsafe. If u are using the airport as a stopover bite the $ bullet and stay very close
It took the pick up shuttle 45 minutes and three phone calls to pick us up

Stayed January 2014, traveled on business
Helpful?
2 Thank binlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami Airport Doral, responded to this review, February 25, 2014
Dear binlady,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ham Lake
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed January 26, 2014

Living in Minnesota, we decided to take off for our cruise on Carnival Liberty a day early due to weather. Good call. We arrived on time at MIA. While collecting our luggage, I left our group to contact Holiday Inn Express for our shuttle pickup. Instructions to meet were clearly understood. We waited over an hour for the shuttle. The traffic in Miami is terrible at the time of day we arrived. Check in was quick and friendly. However, the elevator was down. Traveling with an 81 year old and having our own share of luggage proved to be exhausting. A tall, strong employee never as much as offered us help with our luggage. He passed us twice. Minor issue with our room was the lack of understanding we needed a roll a way. One was located, but when we entered our room, we had a hide a bed. Something I requested on the phone, but was told nothing like that was available. I quickly ran down to the front desk in hopes of stopping them from bringing us a roll a way. Got more bedding. Our need for transportation to the Port of Miami was quickly remedied by the staff. Arrangements made effortlessly. Our morning breakfast was perfect. The staff in the breakfast area were very friendly!

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FollysJourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami Airport Doral, responded to this review, February 10, 2014
Dear FollysJourneys,

Thank you for taking the time to provide feedback on your stay. It is unfortunate facilities issues prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Miami Airport Doral

Property: Holiday Inn Express Miami Airport Doral
Address: 8436 NW 36th St, Miami, FL 33166-6618
Phone Number:
Location: United States > Florida > Miami
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #67 of 124 Hotels in Miami
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Miami Airport Doral 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Holiday Inn Express Miami Doral is now open. The Holiday Inn Express Miami Airport Doral is a homey, boutique property, conveniently located just minutes from Miami International Airport and the Port of Miami. You'll find the comfort and convenience you need at the Holiday Inn Express located in the great city of Doral , which is well known for shopping and The Trump National Doral. Guests are glad to know that our hotel provides complimentary shuttle service to and from the Miami International Airport (MIA) (Available from 6am-10pm only. Guest must call the hotel from the airport upon arrival for pick). The central location of the Holiday Inn Express Miami Airport Doral Area makes it convenient for leisure and business travelers to interact with both attractions and businesses in Miami, Florida. For business travelers our hotel offers 24-hour Business Center with fax, copy, e-mail and print services. We also offer free high-speed wireless Internet access throughout the hotel, making it easy for you to catch up on work. Leisure guests will admire staying at our hotel because of easy access to famous local attractions including the white sands of South Beach, the Trump National Doral Resort and Spa, Miami International Mall, and University of Miami when attending a football game or other sporting events. Additionally, we are in short distance to the Port of Miami. Other hotels near the Miami International Airport can't compete with the list of amenities we offer. Start your extraordinary day off by stopping by our Express Start breakfast bar. Stay Smart when you stay with us! ... more   less 
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Also Known As:
Holiday Inn Express Miami Airport Doral Area Hotel Miami
Miami Holiday Inn Express
Miami Clarion

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