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Reviewed December 27, 2018

Not somewhere to stay for a holiday. Convenient for the airport. But miami downtown is not far away. This is a cheaper option. But do your research.
The hotel shuttle bus only runs every 30minutes.
Staff friendly. Rooms clean but tried.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank eliza1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnie T, Director of Front Office at PULLMAN Miami Airport hotel, responded to this reviewResponded January 24, 2019

Hello eliza1005,

Thank you for taking the time to share your review with us. Your gift of feedback is greatly appreciated as we continuously strive to improve our services. We hope to have the opportunity to welcome you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2018

No television, could not and would not fix it. Would not even move us to another room. They would not even give a discount back on my credit card. I paid full price for our room and did not get a complete room. The manager would not help at all. Talked to another guest on the same floor, and the staff switched them to another room for the same reason.

Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Trek24043888655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnie T, Director of Front Office at PULLMAN Miami Airport hotel, responded to this reviewResponded January 17, 2019

Hello Trek,

Please accept my sincerest apologies for the less than satisfactory stay you had. If you would be so kind to reach out to me directly at the hotel (305) 264-4888 or winnie.tseng-leon@accor.com to follow up on this experience.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2018 via mobile

As shown in the pictures
I came at 1130 am and had my next flight
The day after, they have a shuttle bus to the dolphin mall that is only 9 km away
Well maintained, very clean and comfortable room, lovely view
Had a red wine welcome drink at the bar
Small wonderful dinner
Much more than I expected

Date of stay: December 2018
Trip type: Traveled solo
1  Thank _V5600NA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnie T, Director of Front Office at PULLMAN Miami Airport hotel, responded to this reviewResponded January 17, 2019

Hello,

Thank you for taking the time to share your feedback with us. We are delighted to hear you enjoyed your stay with us and hope to be able to welcome you back in the near future.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2018

My husband and I recently stayed here during a layover at MIA.
The service was amazing! We had lots of bags, but got lots of help at the airport shuttle and when arriving at the hotel. The shuttle was easy and only about a 10min drive.
We were able to upgrade our room to a suite, which was very comfortable. The bed was GREAT! The shower was slow to warm up (we were on floor 14) but once it did, it was nice. There was a separate seating area and another tv. and a nespresso machine!
We would recommend this hotel to anyone needing an airport hotel at MIA.

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank foundwhilewalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnie T, Director of Front Office at PULLMAN Miami Airport hotel, responded to this reviewResponded January 17, 2019

Hello foundwhilewalking,

Thank you for taking the time to share your feedback with us, exceptional service is what we aim for. We are pleased to hear you enjoyed your stay and hotel amenities. We hope to see you again soon!

Warm regards,

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Reviewed December 22, 2018 via mobile

I booked this hotel for the day after a cruise since I had a late flight. The hotel is very nice and comfortable. I would stay here again-for a day stay or overnight!

The room has a good view. Bed is comfortable and there is a chaise lounge in the room.

Date of stay: December 2018
Trip type: Traveled solo
Thank V6758VZlisab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnie T, Director of Front Office at PULLMAN Miami Airport hotel, responded to this reviewResponded January 17, 2019

Hello V6758VZlisab,

We are happy to hear you enjoyed your short stay with us! We hope your travels bring you back for a night's stay.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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