We weren't as impressed as we expected to be with such a highly ranked hotel. That said, it was "nice enough" overall as it was clean, comfortable and stylish.
Our stay got off to a rocky start when we had to wait over 45 minutes on the free airport shuttle that was suppose to arrive every 15 minutes. My husband called after waiting 30 minutes at the airport and was told the shuttle would arrive in 15 minutes. Since they were suppose to arrive in 15 minute intervals, we took that to mean they didn't even send the shuttle until we called about it.
When the shuttle did arrive (20 minutes later) the shuttle driver apologetically told us the van was full but there would be another sent immediately. We didn't wait on that one, but hired a taxi instead. (The airport shuttle was just leaving the hotel as we arrived.) The manager said he would send a complimentary coupon for the dining room to us as compensation but instead, we received a "one free drink" coupon. Odd, since there were two of us! Oh well ...
We were awakened several times during the night by noise in the hallway outside our room and that was a bit surprising.
I gave the hotel a "Very Good" rating because of two employees in particular, Horatio and Frank. Both of them went above the call of duty in making our stay enjoyable. They were friendly and exceptionally helpful. They pretty much "saved the stay" for us. Thanks Guys!
- Official Description (provided by the hotel):
- Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more less
- Reservation Options:
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- Also Known As:
- Sofitel Miami Hotel Miami
- Miami Sofitel
- Accor Miami
- Sofitel Miami Airport