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“great pet policy for travelers” 4 of 5 bubbles
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
Ranked #40 of 122 Hotels in Miami
GreenLeadersGold level
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3,700 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (377)
Date | Rating
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English first
Giv'atayim, Israel
1 review
4 of 5 bubbles Reviewed December 23, 2013 via mobile

The hotel conveniently located near the airport, and without traffic, pretty close to downtown Miami.
Decent wifi and huge beds.

The food is good. American breakfast or belgian waffles. Fresh and good.
Nice view of the airport, and once you get used to the takeoffs and landings, you sleep like a baby.

Stayed December 2013, traveled on business
Helpful?
Thank Uri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 31, 2013
It was a pleasure to host you during your recent visit to Miami. We are very happy to know that you enjoyed the comfort of our beds and our succulent breakfast. All of our breakfast pastries are freshly baked in house, from our French chocolate croissants to our local pastelitos.
Kind regards,
Fadhel Tahar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antigua
1 review
5 of 5 bubbles Reviewed December 23, 2013

I took the shuttle bus from the airport to the hotel and the guy was so hospitable, handling my luggage with care. I was so happy from the beginning. The hotel staff was also friendly....My rest was comfortable on one of the most luxurious beds, the pillows were also comfortable. I noted that because I love large and comfortable pillows. Even though I stayed one night and had to rush the next day to catch another flight, I would recommend this hotel to my family and friends and hope to return for at least a longer period to enjoy the spa and the breakfast.

Room Tip: Can't say much but I was on a higher floor and was comfortable
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  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Esther H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 27, 2013
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed your stay with us.
We look forward to welcoming you back to the Sofitel Miami and wish you a very Happy New Year.
Fadhel Tahar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 22, 2013

The Sofitel beds are the best! And the staff was very friendly throughout. Friendly experience and a good night's sleep; what more do I want from a hotel? I liked the location as well, particularly good for passing through for one night including parking the car. The only downside is that they are in the middle of renovations right now. I stayed in an unrenovated room though, and it was perfectly fine. I would definitely return.

Room Tip: Very minor thing: The "skyline view" I got was less than impressive; it's basically a...
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  • Stayed December 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Qwerty999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 27, 2013
Thank you very much for your compliments on the comfort of our beds which is very important to all Sofitel Hotels around the world. The Sofitel MyBed concept consists of a firm mattress, a soft featherbed fluffed daily by hand by our housekeeping ambassadors, and a comfortable duvet on top. Our sheets are of the highest quality and each element can be adjusted to our guests’ preference to make their stay with us most Magnifique and memorable.
We look forward to welcoming you back soon for another good night sleep and feel free to mention your preference for a room on a high floor or with a lagoon view when making your next reservation.
Kind regards,
Fadhel Tahar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed December 22, 2013

The rooms are super old!!! The curtains are full of holes, there is no sheets in between the mattress and the duvet, gross! The elevators are either broken, stuck on certain floor or stop at every single floor. At least 5-20 mins wait!!! And it's super SLOW!!!! This place needs MAJOR updating!!! At least replace 1 elevator!!!!!

  • Stayed December 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VANSTEhospitality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 23, 2013
Thank you for taking the time to write a review about your most recent stay with us.
I would like to apologize as we did not meet your expectations.The Sofitel MyBed consists of a firm mattress, a soft featherbed fluffed daily by hand by our housekeeping ambassadors, and a comfortable duvet on top. Our sheets are of the highest quality and each element can be adjusted to our guests’ preference to make their stay with us most Magnifique and memorable. Our duvet covers are changed daily and, upon request, we gladly offer top sheets. Please do not hesitate to mention your preference when making your reservation.
Also, while we are currently under renovations, it should not affect the functionality of our three elevators. I can assure you that we have immediately addressed the issue with our Director of Engineering.
We hope to have the privilege of welcoming you back in the near future. Please do not hesitate to contact me directly if I may be of any assistance.
Sincerely,
Fadhel Tahar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salto, Uruguay
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed December 21, 2013

Location: Near the airport - free shuttle to and from it (check timetable), near shopping malls shuttle to Dolphin Mall (U$ 12) - taxi (U$ 25). Restaurants, bars and shops at walking distance.
Staff: Friendly
Bedding: Very comfortable
Rooms: Clean and good size.
Pool area: Nice
Comfortable one night stay.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nicosere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 27, 2013
We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story. We look forward to welcoming you again soon at Sofitel.

With all my best wishes for the New Year,

Fadhel Tahar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed December 18, 2013

Stood for this hotel for only one night to catch an afternoon flight at MIA airport.
Arrived by car and bellboy helped with luggage while I did the check-in. The receptionist Teresa was very friendly and spoke some Portuguese.
Room was clean with an airport view, had no problems at all with the noise. No complain regarding the room, only could have a mini bar.
Breakfast is not an all you can eat buffet, they’ll take the breads/juice to your table and breads were fresh and tasty. Waiters were friendly and polite.
Around midday, at check-out time, the cue was quite long – around 6 people - with only a receptionist to everyone. After a while a new employee came to help.
Summarizing
What I was looking for: Good sleep close to the airport in a up class hotel.
Pros: Friendly service, clean and confortable room. Had a nice sleep to take the flight.
Cons: Checkout cue was quite long - in a low scale hotel is acceptable. Hotel is going under refurbish, I don’t know what was changed or not, but at the 16th floor elevator wall/window bit aged as well as some main bar furnitures.
If the location suits your needs in Miami, I’d recommend Sofitel

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank aledcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fadhel_Tahar, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 27, 2013
Thank you very much for recommending the Sofitel Miami. We truly value your patronage and hope you will be back soon to enjoy our newly renovated rooms.
With all my best wishes for the New Year,
Fadhel Tahar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#17 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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