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“Excelent quality and convenience near the Airport” 4 of 5 stars
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
Ranked #34 of 120 Hotels in Miami
GreenLeadersGold level
The Netherlands
Level Contributor
145 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Excelent quality and convenience near the Airport”
4 of 5 stars Reviewed November 11, 2013

Located very near the Airport with a shuttle service. Although for a longer stay a rental car would be recommended to be mobile. There is ample parking available but there is a charge for that.
I was given a mini suite on a newly renovated floor. They are in a renovation process so it is well worth checking that you get a higher floor room. Very comfortable room with excellent bed and good modern bathroom. Never the best in US hotels the shower was of relative high quality.
Of course you still have to run around the room to switch lights on and off individually but that again seems to be the standard in the USA. The rest of the world has luckily moved into the more modern and sustainable variety of central light switches that are card activated. Breakfast was very good. I prefer a buffet style which is not available here but the menu was good and so was the quality. When it gets busy for B'fast or lunch they are definitely understaffed so it will take time. When in a rush there is a Starbucks in the lobby but only in the morning. Lobby bar pleasant and a nice terrace outside around the pool.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Dutch1505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this review, November 13, 2013
Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a pleasant stay with us.
We hope to see you again very soon.
Kind regards,
Pierre Jotterand
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Newcastle, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed November 9, 2013

Lovely hotel...very spacious and fresh feel to it. Staff lovely couldnt be more helpful....quite hard to find the hotel its a little bit far out id say but worth it. The food was lovely in the hotel aswell and not badly priced!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fayel1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this review, November 11, 2013
As we strive to demonstrate French elegance through our gastronomy and wine, I am thrilled to know that you truly enjoyed the unique menu offered at our restaurant La Riviera.
Our Executive Chef and his team are looking forward to welcoming you back for another mouthwatering experience.
Bon appétit!
Pierre Jotterand
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
154 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed November 9, 2013 via mobile

We stayed one night at the Sofitel after s lste flight to MIA. The hotel has a terrific shuttle with cold drinks and hot towels.
The decor is art deco and the service is the usual Sofitel quality. Accor Club members were treated very well.
Room service food was mediocre. The lobby bar was beautiful as was the view to the Airport.
We used the gym and pool and can recommend both.
Room was quite big and did the job OK.
If you get a good price, Sofitel is worth considering.

Stayed May 2013, traveled as a couple
Helpful?
Thank Sinppu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this review, November 11, 2013
Thank you very much for the detailed review of your recent stay at the Sofitel Miami. We truly value your membership to Le Club Accor hotels, and I can assure you that I take your comments very seriously.
I regret to read that your in-room dining experience was not up to your expectations, and I would sincerely appreciate if you could please contact me directly at H0889@sofitel.com with further details regarding your order.
With all my apologies and best regards,
Pierre Jotterand
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 8, 2013

We booked a day room prior to flight to London. Receptionist extremely helpful..
A special mention must go to Jerry our porter. Who not only handled our heavy luggage with ease
Then Drove us to the Airport for check in.
Would recommend this hotel anytime
Good staff must mean Good manager
It comes from the top!!
Thank you Sofitel

Room Tip: Rest up after your cruise and before your long flight home. Money well spent
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AnnaO123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this review, November 11, 2013
It was a privilege to host you, and we hope you had a pleasant flight to London.
On your behalf, I will gladly recognize Jerry for his passion for excellence and dedication to customer service. He is a true ambassador to the Sofitel Miami.
Our entire team is looking forward to your next visit.
Sincerely,
Pierre Jotterand
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

My wife and I live in the Miami area and decided to do a quick "stay-cation" here at the Sofitel. Get away from the house, turn off the cell phones, just escape for a few days. Couldn't have asked for a better retreat away from home but without getting bogged down with tourists either.
Whether your in town for a week or a night, from out of town or around the corner, the Sofitel Miami should be on your radar.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this review, November 8, 2013
We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation, and we thank you for taking the time to share your story.
We are looking forward to your next visit.
Warm regards,
Pierre Jotterand
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meridian, Idaho
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 1, 2013

I booked this hotel over the internet and was pleasantly surprised when we showed up for our reservation before our cruise. Although it isn't located in the touristy part of Miami for the price it was great! We booked a day before our three day cruise as well as the day after so we wouldn't have to run like crazy to get to the pier. Customer service at the front desk is EXCELLENT. They had a nice courtesy shuttle from the airport to their hotel. Front desk assisted us with getting shuttle from the hotel to the pier. The restaurant is a bit pricey for every day eating but there are plenty of places within walking distance. It is being renovated but the beds were comfortable and the overall appearance clean and inviting.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank exactly4u2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre-Jotterand, Director of Operations at PULLMAN Miami Airport hotel, responded to this review, November 4, 2013
Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a pleasant stay with us.

We hope to see you again very soon.

Sincerely,

Pierre Jotterand
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#14 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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