My boyfriend and I traveled to Miami because a family member's wedding was being held at the Sofitel Hotel. I was a bit hesitant driving up to the hotel because I have traveled quite extensively for work and do not enjoy staying at hotels. From the very beginning to the end, the Sofitel team made the stay enjoyable providing exceptional service. The hotel is located 10 minutes (if that!) from the airport. The hotel rooms are spacious and clean. Every time I saw a staff member they acknowledged and greeted me. Any and all of our requests were addressed. My boyfriend planned a last minute birthday surprise for me so it took a great deal of scrambling around by the staff on short notice and they were very accommodating. They went the extra mile to get a yummy cake and everything else needed. The front desk staff did not only cater to my boyfriend and me but to about 20 or so members of my family that were also staying at the hotel that weekend. When we were headed out in the Miami rain, we were offered umbrellas to use by the doormen. [Nothing worst than a black woman getting her hair wet :-) ]. Overall, excellent service.More
- Free Wifi
- Free Parking