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“Service makes this place....”

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PULLMAN Miami Airport hotel
Ranked #43 of 125 Hotels in Miami
GreenLeadersGold level
Reviewed June 13, 2013

I was pleasantly surprise to receive tickets from my wife to go to Game 2 of the NBA Eastern Conference Finals in Miami. It was a last minute trip and places were booked. She found, the Sofitel, Miami and booked the room. This is a nice place but, for me, a little out of the way. We were very close to the airport, big plus, but, 20-30 minutes from the main sites. And cab fare can get expensive. The rooms were clean and comfortable. Free WiFi and a nice pool area. The bar was a little expensive but, the total value of the hotel was very good.
The one thing that stood out the most was the service. They were ON IT!!!! That TRUMPS some of the inconveniences. Ricardo, one of the drivers, is an excellent addition to their staff. He suggested some places for us to visit and even drove us there in the shuttle. And, always smiling. Great guy!!!
Again, this, really, is not a bad place at all and would stay there again......but, it would be better if you have transportation. It's not the most convenient or luxurious hotel but, it is nice. And a good value!

  • Stayed: May 2013
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Thank Rhodney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded June 14, 2013

Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and I can assure you that I take your comments very seriously.

I hope you enjoyed the game and that you will be back soon for another great evening in the Magic City.

Warm regards,

Balendra Nagesvaran
General Manager

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1,329 - 1,335 of 4,034 reviews

Reviewed June 13, 2013

My husband and I stay at the Sofitel annually on our way to St. John USVI. While I will admit that the hotel has not updated it's carpeting and room attire, we find that the staff makes up for the lack of bright, clean and new furnishings. The staff is outstanding, the concierge arranged to have us delivered to our favorite Cuban restaurant due to heavy rain that evening, even giving us a coupon for 10% off our meal.

If you need a clean, safe room near the airport, I recommend them.

Room Tip: Anything above the 6th floor has either a view of Miami or the lagoon.
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  • Stayed: June 2013, traveled as a couple
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1  Thank PamK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded June 14, 2013

Thank you very much for being such a loyal guest to the Sofitel Miami. Our concierge is delighted to know that you will keep excellent memories of your Cuban evening in Miami. I am also very pleased to inform you that we are in the process of replacing our carpeting and renovating our guests rooms.
We look forward to welcoming you back for another Magnifique stay at the Sofitel Miami.
Sincerely,
Balendra Nagesvaran
General Manager

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Reviewed June 11, 2013

Highly recommend! Celebrating a wedding at sofitel miami and all family and out off town guests really enjoyed their stay. Everyone had great things to say. Food was delicious. I would do this all again and wouldn't change a thing!

  • Stayed: May 2013
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Thank zaxivette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded June 12, 2013

It was truly an honor to host you, your family and friends for the wedding celebration at the Sofitel Miami. We are delighted to know that you will keep excellent memories of such a joyful event, and our entire team is joining me in wishing the new couple a lifetime of happiness.
Congratulations!
Balendra Nagesvaran
General Manager

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Reviewed June 11, 2013

The hotel is beautiful and very well kept. The staff is exceptional and caters to your every need. The beds are a so comfortable that you really do just sink into them. The service at the pool area was excellent. Nothing bad to say about this hotel. It's located about 20 minutes from south beach and 10 minutes from Bayside. I went for a wedding, and that too was beautiful.

Room Tip: ask for a higher level with the lagoon view/pool view
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  • Stayed: June 2013, traveled as a couple
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Thank Gladys G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded June 12, 2013

Thank you very much for sharing your satisfaction on TripAdvisor. We strive to create emotion, surprise and pleasure for each of our guests through attention to detail and a passion for excellence. It is with great pride that I will share your kind words with our team.
Sincerely,
Balendra Nagesvaran
General Manager

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Reviewed June 10, 2013

Normally I go to Miami on business and spend very little time at the hotel so I always stay at the Sofitel……it’s close to the airport……not pricy at all……depending on what you are planning to do there are nicer and better places…but if you don’t want to spend too much and still want something acceptable this is a place to consider.

  • Stayed: February 2013, traveled on business
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Thank Moncho1980Capa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded June 12, 2013

Thank you very much for staying with us when traveling for business. We truly value your patronage and hope you will have the opportunity during your next visit to enjoy our fully equipped fitness center or some relaxing moments on our pool deck. Our entire team stands at your service to make your next stay most enjoyable.
Sincerely,
Balendra Nagesvaran
General Manager

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Reviewed June 9, 2013

We stayed here for one night on our way to St Lucia. Hotel Sofitel is just fine for an overnight quick trip. They were very kind and surprised us with a bottle of champagne for a birthday celebration. The hotel was clean and staff friendly. Would stay again if flying out the next day. Not ideal for vacation stay, only for airport convenience.

  • Stayed: May 2013, traveled as a couple
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Thank sowwendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded June 10, 2013

Thank you very much for taking the time to write this review. I am very happy to know that you will keep excellent memories of your birthday celebration at the Sofitel Miami. We hope you will be back soon for a longer stay. Our central location is convenient for a quick access to all of the major attractions the city of Miami has to offer. Our concierge will gladly provide directions and assist you with renting a car on property. Some tours are also available departing by bus from the hotel. For further information, feel free to contact us at miami_concierge@sofitel.com.
With all my best regards,
Balendra Nagesvaran
General Manager

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Reviewed June 8, 2013

I had overnight in Sofitel hotel (Blue Lagoon Drive in Miami) and I would like to recommend it as an extraordinary hotel,with excellent service,wonderful interior, dedicated workers and wram welcome!Room I've stayed in was beautiful,with two comfortable beds,Interactive TV,clean and nicely decorated barthroom and great view!Brakfast was served in nice dining room and there is possibility to choose among few tasy meals.They also have a bar,swimming pool and Starbuck's coffee.What is the most important,workers,especially one pof the receptionists,lovely miss Ruxanda,was amazing,warm,with such a positive attitude,opened,friendly and really helpful.Thanks to the managemenat of a hotel for a marvellous service and accomodation!

Room Tip: Room 328 on the third floor is fantastic!You won't regret it!
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  • Stayed: June 2013, traveled on business
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Thank Durdica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded June 10, 2013

Thank you very much for your kind words. We are truly delighted to know that you enjoyed the comfort of our rooms and our fine dining restaurant with a French flair. It is with great pleasure that I will personally recognize Ruxanda for her excellent service and passion for excellence. We are very proud to have her in our front office team as she is a true ambassador to the Sofitel Miami.
Please come back to visit us again soon!
Warm regards,
Balendra Nagesvaran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#16 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range: $128 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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