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“Dated rooms but good value.” 4 of 5 stars
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
Ranked #35 of 121 Hotels in Miami
GreenLeadersGold level
Melbourne, Australia
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Dated rooms but good value.”
4 of 5 stars Reviewed April 7, 2013

Overall this hotel offers a reasonable priced room close to airport with efficient and courteous free airport transfer and free wi-fi. Yes we had a dated disabled room with 20year old carpet and decor but we slept in a comfy bed and had a very good breakfast. I wouldn't have wanted to stay another night in that room though.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LeedsAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 9, 2013
Thank you for taking the time to share your comments concerning your stay at the Sofitel Miami. Excellent service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests.

Our relationship with our guests is very important to us, and we hope you will visit our address again soon.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,537 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (356)
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English first
Frankfurt, Germany
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 7, 2013

A repeated stay in this hotel and another positive experience of their excellent and reliable services - a place to recommend in good vicinity to MIA airport! Rooms are in very good condition and kept very clean like the entire facility is. Professional staff at door, reception and concierge

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Airmax_FRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 9, 2013
We sincerely value your loyalty to the Sofitel Miami and would like to thank you for taking the time to recommend our hotel on TripAdvisor. I will share your compliments with our team. I am sure that it will serve as encouragement to all of our Ambassadors to continuously improve the quality of our services.

We look forward to welcoming you back and wish you a Magnifique day!

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 6, 2013

Let me say that I started my day with a 5 hour drive from St Pete to Miami. We are only staying in Miami for a night so I was looking for an easy relaxing hotel stay. Nothing to fancy just a same and comfy place to rest my head. I looked on Kayak and found the Regancy Hotel and decided the photos looked nice and the price was ok. As soon as I left the lobby of the Regency I had nothing but a terrible experience. I debated on looking for a new room and finally after 45 minutes of being very unsatisfied I decided to look for another place for the night. Enter Sofitel

I ended up paying $150 which was the same price as the Regancy and for a Friday night seemed like a fair price. I was very instantly happy that I decided to make the move. Sofitel from the second that I arrived was great. The staff was very helpful, my room was exactly what I was looking for and the overall ambiance of the hotel highly satisfactory.

Sofitel also comes with some perks including a very nice pool and dining area plus a free 24 workout area which was very nice. Free Wi-Fi and parking is a very reasonable $9.

Sofitel is also located close to the airport but i rarely noticed which is a plus being so close to the airport.

I would recommend Sofitel Miami to anyone in the area looking for a midpriced hotel with 4 star accommodations. From what I have found in the area it seems to be the best bang for your buck.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Broc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 9, 2013
Thank you very much for recommending the Sofitel Miami to anyone in the area. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a pleasant stay with us.

We hope to see you again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nancy
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 stars Reviewed April 5, 2013

The worst to me is to stay in an hotel with old AC and this bad smell you can get, mix of humidity and dust! Lobby, lounge and rooms(at least mine) have this odor!
The staff is kind and nice but old property means to me bad property.
Sorry to say that, but this is a poor window for France.
Another bad point : Mybed by Sofitel. You see feathers stuck between the matress and the sheet...unwelcoming!
Anyway, this feather trend in hotels is not hygienic.
Conclusion : skip it

  • Stayed April 2013, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank julianncy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 8, 2013
Thank you for taking the time to write about your recent stay at the Sofitel Miami. I am sincerely sorry that your visit did not reflect the high standards that we set for our hotel. I have reviewed your comments and can assure you that I take them very seriously.

The Sofitel “MyBed” concept provides the ultimate sleeping experience as a soft cocoon of fluffy feathers envelops your body. However, upon request, we gladly remove all feather items and offer alternate options. Please do not hesitate to mention your preference at the time of reservation. Our Housekeeping ambassadors stand at your service with any special request you may have.

We hope that you will consider staying at Sofitel Miami again. Please do not hesitate to contact me directly if I may be of any assistance.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida, USA
1 review
5 of 5 stars Reviewed April 4, 2013

The stay was comfortable and the service was excellent. The room was exquisite. I would certainly recommend. The gym was my favorite amenity, since it is open twenty four hours. The room service was quick and the food was better than average.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank huetteralex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 5, 2013
Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a pleasant stay with us.

We hope to see you again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indiana
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 3, 2013

If outstanding service is what you are looking for, you won't be disappointed with the Sofitel. From the bell staff to concierge, front desk, to housekeeping, there is a profound emphasis on service. My family stayed at the Sofitel before and after a Disney Cruise and the hotel staff was every bit as attentive as the Disney Crew. It is very near the airport and there is a CVS, a Publix, and several fast food restaurants within walking distance. We ordered Pizza Hut and the delivery driver was allowed to come straight to the room which was very convenient. The pool was too cold for me, but my kids enjoyed it. The grounds are gorgeous. The beds and comforters are among the most comfortable I have ever experienced in a hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank travelcop24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 5, 2013
We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation, and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
home
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 3, 2013

Pre Cruise we stayed @ Sofitel. is was SO convienent . Their shuttle picks you up at Miami airport and brinhgs you directly to the Hotel. It has been redone and is clean, and very very nice. We relaxed at their pool, had dinner in their French Rrestaurant you can enjoy either outside or inside. Food was very good Service was Excellent!. Next day we had a great breakfast and the bus takes you direcly to the Miami Pier ! We would absolutely stay here again!

  • Stayed March 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank dbalboa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 4, 2013
We are looking forward to welcoming you back soon, and it is with great pleasure that I will share your compliments with our Chef and our restaurant ambassadors. At Sofitel, we strive to be known for our fine cuisine and excellent service. Your comments mean a lot to us.

Thank you very much and have a Magnifique day!

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#15 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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