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“Service is second to none” 5 of 5 bubbles
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
Ranked #39 of 124 Hotels in Miami
GreenLeadersGold level
indiana
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Service is second to none”
5 of 5 bubbles Reviewed April 3, 2013

If outstanding service is what you are looking for, you won't be disappointed with the Sofitel. From the bell staff to concierge, front desk, to housekeeping, there is a profound emphasis on service. My family stayed at the Sofitel before and after a Disney Cruise and the hotel staff was every bit as attentive as the Disney Crew. It is very near the airport and there is a CVS, a Publix, and several fast food restaurants within walking distance. We ordered Pizza Hut and the delivery driver was allowed to come straight to the room which was very convenient. The pool was too cold for me, but my kids enjoyed it. The grounds are gorgeous. The beds and comforters are among the most comfortable I have ever experienced in a hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelcop24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 5, 2013
We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation, and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,633 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (366)
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home
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

Pre Cruise we stayed @ Sofitel. is was SO convienent . Their shuttle picks you up at Miami airport and brinhgs you directly to the Hotel. It has been redone and is clean, and very very nice. We relaxed at their pool, had dinner in their French Rrestaurant you can enjoy either outside or inside. Food was very good Service was Excellent!. Next day we had a great breakfast and the bus takes you direcly to the Miami Pier ! We would absolutely stay here again!

  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank dbalboa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 4, 2013
We are looking forward to welcoming you back soon, and it is with great pleasure that I will share your compliments with our Chef and our restaurant ambassadors. At Sofitel, we strive to be known for our fine cuisine and excellent service. Your comments mean a lot to us.

Thank you very much and have a Magnifique day!

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belo Horizonte, MG
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

The Sofitel is a well run and good value airport hotel. The staffare friendly and well trained and the rooms are clean, a decent size and quiet. For the money, I cannot fault it. We ate both in the hotel (typical of this sort of place - a little over priced but passable) and out, notably at Doral Thai, which is a tenminute cab ride away. All in all a good airport stop-over place. Close to Dolphin Mall too.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank GeorgeHerbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 4, 2013
Dear GeorgeHerbert:

Thank you for taking the time to share your experience at the Sofitel Miami. We are delighted to know that you enjoyed your stay with us and had a chance to visit different places around the area.

Please come back to see us again soon!

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

Spacious room. Very very good bed and pillows, slept so good. Its very close to miami airport , yet you don't hear anything in the room , which is wonderfull. Nice view of the lagoon and swimming pool from the room. The staff was very helpfull as well as the concierge. There is a free shuttle to the airport. There is also parking which is convinient but is costs extra (9$ p/d) which is reasonable. No breakfast, but they have small Starbucks inside the hotel. I think the bath although it had all the amenities could have been more modern as well as the corridors of the floors which look old.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rina22Israel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 2, 2013
Thank you very much for making the Sofitel Miami your choice of accommodation during your recent visit to Miami. I am very pleased to know that you enjoyed our quiet and spacious rooms, comfortable beds and beautiful pool by the lagoon.
Breakfast is served daily in our restaurant La Riviera or in room service. We hope you will have the chance to experience our homemade and freshly baked pastries during your next visit.
Please come back to visit again really soon!
Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venice
Level Contributor
254 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

We've been at this hotel for pleasure, business, lunch and receptions. So convenient to the airport and a great place to park your car if you live in Florida and travel abroad, Sofitel offers French ambiance with South Florida cool surroundings. Art Deco styling in the lobby and bar area is signature Miami. The restaurant is very nice and the menu creative.

The rooms are nice but I've stayed in nicer Sofitel rooms and this is where the hotel can aspire to a 5-Star rating by simple refurbishing of hallway carpeting and room decor upgrades.

This is not a knock on this beautiful property but a gentle nudge to see it advance to its full potential.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JTFLORIDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, April 2, 2013
Thank you very much for being such a loyal guest. At Sofitel, we strive to demonstrate French Elegance with a touch of our local culture. We are delighted to know that you enjoyed the experience every time you visited.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 bubbles Reviewed March 28, 2013

Prior to our Caribbean cruise earlier this month, my husband and I decided to stay one night in Miami and were referred to the Sofitel Miami through the cruise line. While the hotel is clearly an older building, the amenities were very nice, the staff extremly professional and customer oriented, and the room was clean and comfortable. We had a drink in the lobby bar the night we arrived and found it to be a very pleasant atmosphere. The breakfast buffet the next morning was very good, with a large selection, and again the restaurant staff was very courteous. The only negative I can think to mention is that finding the hotel shuttle at the airport was a bit frustrating, but once we were in the bus, everything else was a breeze. I highly recommend the hotel and if we find ourselves in Miami in the future, we would stay at the Sofitel knowing it will be a pleasant experience.

Room Tip: ask that your room not be directly above the hotel entry - voices travel up
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PSR78738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 29, 2013
I hope you had a very pleasant cruise in the Caribbean, and thank you very much for staying with us before sailing out.

We strive to be known for a friendly, professional and personalized service. It will be my pleasure to share your compliments with our restaurant and bar team.

We look forward to your next visit.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
175 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed March 26, 2013

My Mom, girlfriend, sister, brother-in-law and I went on a cruise for my Mom's 60th b-day. Due to the transfers from the airport and to Port of Miami, we (Mom) chose to stay at the Sofitel prior to a cruise to the Bahamas.

The hotel is very close to the airport and only a $20-25 cab fare to downtown Miami. Ultra was in town last weekend when we were there!!! I think all five of us were pleased with the property. If you are expecting beach front then this is not your property. However, there are nice water views and the hotel has a classy feel to it. It was extremely clean and aside from paying $7 for the FIJI water I so desperately needed in the morning after Ultra, I have no complaints! Well...our view from the room was the stucco roof above the restaurant, but our other room had a great view to the front of the hotel...but we were only in the room to sleep.

The concierge and other bellman were awesome. Everyone of the staff members were really friendly. I asked them where the nearest liquor store was and we were driven there and he even came back to pick us up! Of course we took care of him for his gesture :). The bar and restaurant were very nice and the breakfast we enjoyed outside on the patio was outstanding!

I know there are more than enough properties to choose from in Miami, but overall you cannot go wrong at the Sofitel; I would definitely stay here again.

Room Tip: Ask for a room on the front of the hotel or if in the backside have a room on one of the higher floo...
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  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 27, 2013
Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a pleasant stay with us.

We hope to see you again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#17 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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