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“Great pre-cruise experience at the Sofitel” 4 of 5 stars
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
Ranked #33 of 120 Hotels in Miami
GreenLeadersGold level
Des Moines, Iowa
Level Contributor
172 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great pre-cruise experience at the Sofitel”
4 of 5 stars Reviewed March 26, 2013

My Mom, girlfriend, sister, brother-in-law and I went on a cruise for my Mom's 60th b-day. Due to the transfers from the airport and to Port of Miami, we (Mom) chose to stay at the Sofitel prior to a cruise to the Bahamas.

The hotel is very close to the airport and only a $20-25 cab fare to downtown Miami. Ultra was in town last weekend when we were there!!! I think all five of us were pleased with the property. If you are expecting beach front then this is not your property. However, there are nice water views and the hotel has a classy feel to it. It was extremely clean and aside from paying $7 for the FIJI water I so desperately needed in the morning after Ultra, I have no complaints! Well...our view from the room was the stucco roof above the restaurant, but our other room had a great view to the front of the hotel...but we were only in the room to sleep.

The concierge and other bellman were awesome. Everyone of the staff members were really friendly. I asked them where the nearest liquor store was and we were driven there and he even came back to pick us up! Of course we took care of him for his gesture :). The bar and restaurant were very nice and the breakfast we enjoyed outside on the patio was outstanding!

I know there are more than enough properties to choose from in Miami, but overall you cannot go wrong at the Sofitel; I would definitely stay here again.

Room Tip: Ask for a room on the front of the hotel or if in the backside have a room on one of the higher floo...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 27, 2013
Thank you very much for your review. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a pleasant stay with us.

We hope to see you again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (349)
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St. Louis
Level Contributor
87 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed March 26, 2013

I really want to stress I try to judge a hotel based on price/value ratio overall and take into account prevailing rates nearby. I would like to first remind readers that during certain times of the year hotels around the MIA airport are frankly stupid expensive. Days Inn 200.00 per night on a Friday? Puhlease... So I have to start off this review by saying considering the overall rates around, I was not displeased by Sofitel at all. I can only say I was frankly underwhelmed. As was clear from the lobby overflowing with cruise-tagged luggage, this place does brisk business on Friday nights with people coming in for Sat departing cruises. Service at check in was fine, I booked two rooms and got two rooms. Ok.. had to go down again as one set of key cards did not work.

Rooms.....eh...not terrible... not great.... kind of like what you would expect at an oldish hilton. I think they gave me an accessible room so in that regard, if I was in need of an accessible room I would have appreciated it... but as I am not yet there in my life, grab bars and high toilets with no counters do not impress me...also shoving the ironing board behind the TV because the closet was removed to allow for wheelchair access seemed a cheap cop out.

Ok... but I was only there for a night...

My family and I arrived late and were a little hungry.. we decided to forgo the dinning room and just eat in the bar... I really hate when service people tell you how understaffed they are as an excuse for slow service. 10 mins and we were not acknowledged. I went to the bar and was given the "sorry we are very busy" story. Eventually was able to order a beer, wine and some snacks for a whopping 100bucks. Meh.... overpriced food, underwhelming quality. Example We order the 20buck Asian platter... 4 of everything...except the egg roll which was strange... when we asked if one perhaps had rolled off they waitress said "maybe" and then said she would check... she came back and said they are making you another. 5mins later a plate bearing 1 small spring roll was brought out...hmmm strange indeed.

So hey if you need a room and are willing to pay 200bucks for a friday night near the airport and realize that even the days inn is getting 200bucks then sure the So Sofitel is right for you. Just don't get all "this is gonna be a fancy, great place" probably better than most around the airport but that is not saying much.

Room Tip: Worry about price not room...get the best price
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank execplatscum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 27, 2013
Thank you very much for your detailed review of your recent stay with us. Please allow me to express my deepest apologies for the inconvenience you experienced during your stay. It does not reflect the outstanding service and attention to details we strive to be known for. I can assure you that we have immediately addressed the situation with our Front Office and Bar Managers in order to prevent any future occurrence.

We would be honored to welcome you back in the near future, and I stand at your service to personally ensure that your next visit is most enjoyable. Please do not hesitate to contact me directly.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
204 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
5 of 5 stars Reviewed March 26, 2013

We booked this hotel due to the terrific price offered through a 3rd party hotel broker (Hotels.com) and we were more than happy with the nightly rate in January. In addition the proximity to the airport was a plus. We booked for 3 nights and were extremely pleased with our choice.

The room was spacious with a comfortable king bed and a view that we very much enjoyed. The complimentary bottled water was appreciated along with free Wi Fi. The location is a bit far from South Beach and any longer than 3 nights, the drive might become tiresome. Parking is an additional $9.00 per day which we found reasonable for a city. Staff were very friendly.

Only problems we encountered was a warm room. We requested the duvet be removed and it was done so by housekeeping however the air conditioning was not adequate for the room. This may be a problem during the heat of a Miami summer. The second problem was when booking a room I requested a quiet room, specifically 'away from elevators and ice machines'. Our room was directly across from the ice machine?? We thought we could live with the room as we thought we may not hear much noise however when we returned from dinner surprisingly the ice machine was used at 11:30 pm, 2:00 am and again at 7:00 am. The next morning we requested to be moved and there was no problem, reception was more than happy to move us and very apologetic.

We would definitely return to this hotel - it was an excellent choice!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank flymeaway2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 27, 2013
Thank you very much for recommending the Sofitel as an excellent choice of accommodation in Miami. We truly value your patronage, and I sincerely apologize for the inconvenience you experienced with the air conditioning. We have immediately taken the necessary measures with our Director of Engineering in order to perform a complete assessment of our cooling system.

Our relationship with our guests is extremely important to us. Our entire team is looking forward to your next visit.

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 24, 2013

A group of 6 of us stayed at the Sofitel for three nights prior to a cruise and we were all very impressed. The check in was very smooth and we were all in our rooms within minutes. All of the staff are very courteous and friendly and we used the inhouse taxi driver - cant remember his name - but he drove us everywhere over the three days and advised us on what to see and do. The rooms were very clean and the bed was one of the best Ive ever slept in - I really didnt want to get out of it. There is a free courtesy shuttle to and from the airport. The only disappointing thing was the weather but hey ho from there we went to the Caribbean!!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank scaffsbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 27, 2013
Thank you very much for your kind words on the quality of our service. We are delighted to know that you enjoyed our unique “MyBed” concept, providing the ultimate sleeping experience as a soft cocoon of fluffy feathers envelops your body. Most of our bedding is available online to enjoy in the comfort of your home. If you have the opportunity, please visit our “Soboutique” website.

We look forward to your next stay with us.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milano, Italy
Level Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed March 24, 2013

Sofitel Miami is conveniently close to the airport and has a shuttle service to and from the airport. The location was great if you need to be near the Miami airport, free shuttle takes 10 minutes and is available every 30 minutes. For just one or two nights in Miami is a very good accommodation. Comfortable lounge and bar area with a coffee and pastry shop in the lobby. The staff was outstanding; they were friendly, courteous and easily answered any questions that we had.
Rooms are spacious and comfortable. Flat screen television, floor to ceiling windows, lounge area, spacious toilet & bath. The bed was comfortable and the linens clean. The bathroom was spotless and everything worked. Their vanity kits were very complete and a nice addition to the room. Complimentary bottles of water were replenished every day. There is free wifi Internet access; you have to pay if you want broadband, but the free access is enough. Pool area was nice with extremely comfortable loungers and a relatively large pool.
I highly recommend this property as an overnight stay for anyone wanting a superior experience at an airport hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank GORILLAS63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 25, 2013
We are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation, and we thank you for taking the time to share your story.

We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world.

With all my best regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, England
Level Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed March 21, 2013

Completely agree with the reviewer below. This is a good choice for an airport hotel and we'd definitely consider staying here again, however, if you are expecting something akin to the Sofitel at Heathrow, for example, then you'd be disappointed, as it isn't up to that very high standard.
The rooms seem a little dated although there's nothing wrong with them, it's just the decor and the doors to the room that make them seem a bit old. The rooms themselves are comfortable and, importantly for a hotel airport, we didn't hear anything either from outside or from guests in the corridors.
As we had a late arrival, we just had a quick bite to eat in the bar and the food and service was very good - nothing beats jet lag like a couple of ice cold Coronas and a Crab sandwich!
The hotel shuttle is very efficient although be aware that the drivers do seem to be expecting tips even though the service is free.
A comfortable choice for an overnight stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cheryltheperil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 25, 2013
Thank you very much for sharing your experience with us, and we look forward to welcoming you back in the near future.

Please do not hesitate to let us know if there is anything we can do to make your next visit even more comfortable. Our entire team stands at your service.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 21, 2013

This was our 5th or 6th visit to the Sofitel Miami in as many years, and on this occasion we stayed for 4 nights. We wish it could have been more! From the moment the attendant on the gated parking area greeted us to when we, sadly, finally left, all the staff communicated with genuine smiles and an air of interest and helpfulness. Refreshing courtesy in a land of meaningless "Have an Nice Day"! The check-in staff were particularly pleasant, making sure we had the type of room we wanted, and that we understood the facilities within the hotel. We were always made to feel as though we were VIPs.
If you want to drop out of your hotel onto the beach, then forget it, this isn't for you. But if you want an airport hotel or one which is located with easy access to all points of the compass then the Sofitel is the one. Good sized rooms cleaned and prepared to a high standard. The beds are the best hotel beds we have ever slept on. The mattress and pillows are soooo comfortable, we wish we could take them home.
The free Wifi is more than adequate for keeping abreast of emails and planning activities for the next day. If you need greater performance for gaming/downloads etc then a better service can be purchased. The PC's and printer in the free to use business area in the bar area are very useful if you do not have a laptop.
The food is good and well presented, but if a change of scenery is required, then Doral is just a 5-10 minutes drive away with plenty of good restaurants. The coffee shop in the lobby is a useful place to stop at if in a hurry in the mornings, or wanting a rest and a chat.
The Sofitel is not a cheap hotel but is excellent value for money. We will be returning again next year on our annual pilgrimage to Florida.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ukjandp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this review, March 25, 2013
Thank you so much for your loyalty to the Sofitel Miami. It is sincerely an honor to host you on your annual pilgrimage to Florida, and we look forward to welcoming you back next year.
I hope to have the pleasure of meeting you during your next visit. Please feel free to ask for me upon your arrival.

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#14 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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