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“no luxury hotel”

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PULLMAN Miami Airport hotel
Ranked #43 of 127 Hotels in Miami
GreenLeadersGold level
Reviewed February 13, 2013

the room was average and not that appealing. The price was a good deal. Stayed there on the outbound and on the return at the close by Hilton which is MUCH nicer.
Airport bus is only every 1/2 hr. (free).
Room faced the runway and was very noisy.

Room Tip: see above re. room location
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  • Stayed: February 2013, traveled with friends
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1  Thank Marion W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded February 16, 2013

Thank you very much for making the Sofitel your choice of accommodation during one of your recent visits to Miami. I sincerely regret that you did not have the opportunity to experience the Luxury service we strive to be known for. Please allow me to express my deepest apologies.

We hope to have the privilege of welcoming you back in the near future. Please feel free to contact me directly for your next reservation. I will personally make sure that you receive a quiet room facing the lagoon and away from the airport. Our relationship with our guests is of up most importance to us.

Sincerely,

Balendra Nagesvaran
General Manager

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1,472 - 1,478 of 4,077 reviews

Reviewed February 12, 2013

  • Stayed: February 2013, traveled as a couple
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Thank John203445
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded February 20, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 12, 2013

  • Stayed: February 2013, traveled as a couple
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Thank derekbaugh1712
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded February 20, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 12, 2013

This was our first stay at a Safitel, and it was very good. We only stayed for one night before cruise out of Fort Lauderdale. The hotel is close to the airport (10 mins). The room was very spacious with coffee maker,large bathroom, & a great View facing Miami. The Breakfast was very good as was the Bar food. Its a shame we only stayed one night. Next time we will stay for longer and make the most of the hotel.

Room Tip: Rooms on the carpark side (Front) have a great view.
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  • Stayed: January 2013, traveled as a couple
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Thank alltradewindows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Nagesvaran, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded February 20, 2013

Thank you very much for choosing to experience the French Elegance at Sofitel Miami. It was an honor to host you for the first time, and we are thrilled to know that you will keep excellent memories of your stay with us.

Our entire team is looking forward to welcoming you back!

Sincerely,

Balendra Nagesvaran
General Manager

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Reviewed February 11, 2013

The staff was awesome and made me feel welcome as if i was home. Telling me to relax; sit down make myself comfortable in the lobby; from recomending some great places to go Bayside; Coconut Grove; Mango's on south Beach. The staff came out from behind the counter to hand me the key and the bill which made it feel warm and friendly. Staff smiled in the elevator and offered to have a great day. The gate keepers even cracked jokes when we pulled in wrong and forgot to activate the parking card...no worries just a smile ....also the service and the bar appitizers were very good and breakfast was great..awesome french toast!!

Comfortable room and nice pool and location.

  • Stayed: February 2013, traveled on business
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1  Thank robert w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded February 18, 2013

Thank you very much for taking the time to share your satisfaction online. We truly appreciate your compliments on the warm welcome you received from our Ambassadors. At Sofitel, we strive to be known for excellent service, and I will proudly share your kind words with our team.

We look forward to your next stay with us!

Warm regards,

Balendra Nagesvaran
General Manager

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Reviewed February 11, 2013

My wife and I stayed here last Sunday night for a night-over from MIA. We stayed here on Gift Certificates for a total of $300.00. I booked a Suite, Romance Package. Came with a terrific bottle of champagne, chocolate covered strawberries, breakfast, and the room itself. Pick-up was good at the airport, drop-off was not so great - the driver did not want to be there or do his job (he should be happy that he has a job). The hotel definitely needs to be renovated. I think Sofitel is just milking the property for all its worth. The ladies at the front desk was nice and beautiful - French women. The room on the 15th floor was pretty beat-up and lack of furniture or pictures, it was just bland. Definitely needs a new coat of paint. Breakfast was great at the hotel, waitress was great. Room service at night was fast - I left an extra tip. All-in-all there are better locations. If you are a light sleeper then this place is not for you!

Room Tip: Rooms not facing the airport are quieter
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  • Stayed: February 2013, traveled as a couple
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Thank jhw82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded February 16, 2013

Dear Sofitel Guest:

Thank you very much for writing your review. I sincerely regret that your experience did not fully meet your expectations.Your comments are really important to me, and I will take every detail into considerations for future renovations.

We will also immediately take all the necessary measures with our Front Office Manager to better coach our shuttle drivers in order to offer a gracious and personalized service to all of our guests. I sincerely apologize for the inconvenience.

We hope to have the privilege of hosting you again soon. I stand at your service to personally ensure your next stay is most enjoyable. Please do not hesitate to contact me directly.

With all my best regards,

Balendra Nagesvaran
General Manager

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Reviewed February 11, 2013

I travelled for business to Miami on Super Bowl Sunday, and it turned out to be a great experience. From the moment I stepped into the hotel, all I received was great customer service. They set up the lobby/Le Bar area for guests to watch the game on a projection screen and it was a fun time. Hotel was very clean and room was comfortable. I hope to return for leisure next time & enjoy their crystalized pool..

  • Stayed: February 2013, traveled on business
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Thank LoriR676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this reviewResponded February 18, 2013

Dear Lori:

Thank you very much for your kind words. We are very happy to know that you will keep excellent memories of the Super Bowl weekend you spent in Miami.

Our entire team is looking forward to welcoming you back for some peaceful time on our pool deck.

Warm regards,

Balendra Nagesvaran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#15 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#28 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range: $134 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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