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“Layover at Sofitel”

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PULLMAN Miami Airport hotel
Ranked #42 of 124 Hotels in Miami
GreenLeadersGold level
New York City, New York
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Layover at Sofitel”
Reviewed December 9, 2012

Hola..
Spent this past monday night there..a wonderful hotel, excellent, friendly, helpful staff, excellent food, and great rooms..loved it..will stay there next time, if in the area. I just can't say enough about it..oh, yes..one more thing, Beautiful Art Deco design..
wanda, de Puerto Rico

Room Tip: No tip required..it's just a great hotel.
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  • Stayed December 2012, traveled on business
    • Value
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Helpful?
Thank Ladyrain7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 12, 2012
Our entire team is working really hard to ensure that our guests leave with excellent memories of their stay with us. I am delighted to know that we were able to fully meet your expectations. French Elegance and gastronomy is what Sofitel strives to be known for. It is with great pleasure that I will share your compliments with our Chef regarding the quality of our food.

Sincerely,

Balendra Nagesvaran
General Manager
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Goodyear, Arizona
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 8, 2012

We booked 3 nights at the Sofitel thru Norwegian Cruise Lines to extend our cruise vacation. The hotel would normally be above our normal price range but it was a good deal so we splurged. The Hotel had all the normal high end luxuries - a lovely view of the bay, a nice pool and restaurant, but the beds were absolutely to die for! There was a soft feather bed to lay on and a wonderful duvet on top that somehow kept us at just the right temperature for a great night's sleep.
On the downside - there was no coffee pot or refrigerator in the room. But they did provide a shuttle to locations close by and to the airport. Very helpful and friendly staff.

Room Tip: Ask for a room with a bay view.
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank GinkaMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 10, 2012
It was a pleasure to host you on your way back from the cruise, and I would like to thank you for choosing the Sofitel Miami.

Our reservation ambassadors stand at your service with any special request you may have. Please do not hesitate to mention your preferences at the time of reservation. Our relationship with our guests is extremely important to us.

Looking forward to welcoming you back soon,

Balendra Nagesvaran
General Manager
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reddeer alberta canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 8, 2012

Stayed here on a layover. The hotel shuttle was handy, once i figured out how to find them...I was greeted immediatley upon exiting the shuttle and check in was a breeze. My room was very clean, and well appointed. Beds were very comfortable. I would highly recommend this hotel.

  • Stayed November 2012, traveled solo
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Helpful?
1 Thank dmorrisonbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 10, 2012
Thank you very much for your compliments on the comfort of our beds. I am also very pleased to know that your check-in experience was really enjoyable. Before your next visit, please do not hesitate to contact our concierge at (305)503-8348 or miami_concierge@sofitel.com should you need any information regarding our complimentary airport shuttle.

Sincerely,

Balendra Nagesvaran
General Manager
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Cork, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 7, 2012

Relaxing hotel and friendly staff. Very comfortable and convenient location for airport, shopping and to experience Miami. The airport shuttle is a great bonus and if you hire a car, there is a large, safe car park.
Jerry L

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 10, 2012
Thank you very much for your kind words. We are looking forward to your next stay with us.

Warm regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
2 reviews
Reviewed December 6, 2012

The pool area was not taken care of in the best way. E.g. The chair towels were not changed after use of a guest, only folded back on the chair.
The dinner was excellent as well as the dining room service. The "SoQuick" breakfirst was well designed.
The suite was nice and the bed very comfortable.
The airport shuttle function much better now compared to one year ago when it was difficult to know where at the airport the bus could be entered.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guvallin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 7, 2012
Thank you very much for making the Sofitel your choice of accommodation during your recent visit to Miami. The pool towels should have been changed after each use. I sincerely apologize for the inconvenience and will immediately address the issue with our Director of Housekeeping in order to better coach our ambassadors.
Thank you also for your compliments on our SoQuick breakfast, very convenient for our guests on the go.

Best regards,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cadillac, MI
Level 5 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 3, 2012

This hotel was very convenient to the Miami Intn'l Airport and the bed was comfortable. However, The rooms could do with a little sprucing up. New coat of paint and carpet would go a long way. Even in the hallways the carpet looks a little wore out. The lobby area and bar are really nicely appointed. The pool area is very nice and comfortable. The work out room was adequate for a quick work out to work out the kinks. Consierge service was very helpful. Overall I didn't feel that the room was worth what they charged. The bathroom tile was very worn and the door and vanity were scratched and dented. Like I said if they would do just a little updating it would really be a nice hotel.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michigandollie_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 5, 2012
We truly value the feedback of our valued guests as it allows us to continue to improve each day. We have recently renovated some of our bathrooms and are planning other projects for the upcoming months.

We hope you will visit the Sofitel Miami again soon.

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#17 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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