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“Nice Hotel” 4 of 5 stars
Review of PULLMAN Miami Airport hotel

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PULLMAN Miami Airport hotel
Ranked #35 of 121 Hotels in Miami
GreenLeadersGold level
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3,535 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
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English first
Cadillac, MI
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed December 3, 2012

This hotel was very convenient to the Miami Intn'l Airport and the bed was comfortable. However, The rooms could do with a little sprucing up. New coat of paint and carpet would go a long way. Even in the hallways the carpet looks a little wore out. The lobby area and bar are really nicely appointed. The pool area is very nice and comfortable. The work out room was adequate for a quick work out to work out the kinks. Consierge service was very helpful. Overall I didn't feel that the room was worth what they charged. The bathroom tile was very worn and the door and vanity were scratched and dented. Like I said if they would do just a little updating it would really be a nice hotel.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank michigandollie_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 5, 2012
We truly value the feedback of our valued guests as it allows us to continue to improve each day. We have recently renovated some of our bathrooms and are planning other projects for the upcoming months.

We hope you will visit the Sofitel Miami again soon.

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

My Wife and I stayed here for a few nights before our Caribbean cruise and whilst it is a distance from the hotspots of Miami it is a beautiful hotel and the standard of service is exceptional.
What you lose out on with location is made up for with the cost saving which is significant compared to SoBe prices.
We would highly recommend a stay here.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NeilT5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 5, 2012
Thank you very much for staying with us before embarking on your cruise. We were delighted to host you while in Miami and hope to have the pleasure of your visit again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia
Level Contributor
71 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 2, 2012 via mobile

The hotel is close to the airport, although there is a trafic Jam around.the early check-in is more than 70% of a day, so it is better to book a extra day. Very comfortable and quiet. The parking lot is very cheap, it is around 7 dollars per day.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Cristiano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 4, 2012
We truly appreciate that you took the time to write this review following your recent stay with us. When availability allows us, we gladly extend complimentary early check-in after 11am or at a small fee of $50 between 6am and 11am. Please feel free to contact our Front Office Manager who will gladly explain the different options available upon your arrival.

We look forward to your next stay with us.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampere, Finland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 1, 2012

Stayed here with our family of four after long intercontinental flight. Hotel is located just 10min drive of the airport. Hotel has all the services you need for a short stay: bellboy, concierge, shuttle, starbucks, bar, a la carte restaurant, gym, pool etc. Room was clean and beds were awesome. Had a little snack at the bar which was okay but I truly recommend a la carte breakfast which was good. Only minus is that the pool outside is not heated. Otherwise everything was as it supposed to be.

Stayed November 2012, traveled with family
Helpful?
1 Thank J I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 3, 2012
Thank you very much for your kind words. We are delighted to know that you and your family were able to enjoy some well-deserved rest after traveling for so long. We hope to see you again very soon.

Sincerely,

Balendra Nagesvaran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed November 30, 2012

The room is very plain; internet wifi was hard to get along with since it went on and off frequently + an extra password was needed for my wife!!
The hotel also charges $9/day for parking and $5/package received thru mail - I just hate when hotels need to make money on such basic things/services that you'd expect from a regular international hotel. Ok, if we were in downtown NY, Paris or Rome I'd understand the parking issue/lack of space but we are in Florida and the parking outside, was never full!!
There is also no buffet breakfast option, a la carte options are not cheap and if you are in a hurry, just give up because it is going to take forever to get your breakfast.............

Room Tip: Ask for rooms above 6th floor or else you will end up seeing vents and the roof!!
See more room tips
  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Carlos23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, December 4, 2012
Thank you very much for taking the time to share your comments regarding your recent stay with us. I have reviewed your concerns and can assure you that I take them very seriously.

Please allow me to express my sincerest apologies for the lack of service you may have experienced during breakfast. We have immediately taken the necessary measures to address the situation with our Restaurant Manager in order to prevent any future occurrence.

It is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly if I may be of any assistance.

Sincerely,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Americus, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 29, 2012

We stay at hotels at least 30 days out of the year, and we stated at the Sofitel last September and went back a week a go, and going again in January 2013, great location, extremely good service, super clean and they don't discriminate because if you travel with your pet, you guys are amazing, I always feel at home there

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank orberaesther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMiami, General Manager at PULLMAN Miami Airport hotel, responded to this review, November 30, 2012
We are very thankful that you have made the Sofitel Miami your home away from Home. Our entire team is looking forward to welcoming you back in January. At Sofitel Miami, we truly understand the bond pet owners share with their loyal companions, and we are working diligently to ensure that all of the family members leave happy.

Warm regards,

Balendra Nagesvaran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Property: PULLMAN Miami Airport hotel
Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#15 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#30 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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