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“Exceeded my expectations”

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PULLMAN Miami Airport hotel
Ranked #43 of 127 Hotels in Miami
GreenLeadersGold level
A TripAdvisor Member
1
Reviewed January 3, 2012

I booked this hotel at the very last minute for a short shopping trip just after Xmas, so during the very high season, when most hotels mercilessly jack up their rates as high as possible. I could not have asked for a more pleasant stay. The "Luxury Room" I received, with a beautiful 9th floor view, was priced in line with "Standard Rooms" at competing nearby hotels.

My favorite things about this hotel include: the VERY friendly, welcoming and professional service I received from each and every employee; the food, (not inexpensive but impeccably prepared - noting that I ate in the lounge every evening), and the fluffy, comfy bed. (I LOVE Duvets with soft white sheets!)

Other things I appreciated were the Free WiFi, the little Starbucks cafe, the beautiful pool area, the L'Occitaine toiletries and the fact that I was made to feel quite at home despite being a single female, which isn't always the case when I'm on the road.

The only improvements I would suggest would be for Sofitel to consider upgrading the flooring in its rooms to wood or laminate vs. carpeting; to provide those little white slippers (at least in the Luxury rooms); to add Minibars to the rooms and lastly, to heat the pool - which was downright freezing. While I bravely swam in it, most guests did not due to the water temperature.

I am a very frequent worldwide traveler and have stayed in a wide range of hotels (from basic to very high end). For me, the Sofitel was a good value and I would definitely return there again.

  • Stayed: December 2011, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 29, 2011

First time I have ever been disappointed with Sofitel. The location should say that you are next to Miami International Airport and a long way from downtown Miami. Pack your earplugs as the planes depart and land 24/7 and yes you will hear them. It feels old and dated, I couldn't actually believe it was a Sofitel.

When we arrived the doorman seemed too busy to open the door despite standing there doing nothing, and when I pressed the button to open the doors electronically he then told me they were broken.

Moving on things did improve with a friendly and prompt check-in, luggage to the rooms and free Wi-fi. The room was quite dated with old carpet and and cupboards accompanied by a damp moist smell. The bed and other furniture were newer though. The beds were the highlight of the stay so I guess I really can't complain in that respect and at the end of the day that's what you want a good sleep (Thankfully I had my own ear plugs).

We also ordered room service which was prompt and friendly and enjoyed a pleasant meal of grilled salmon and vegetables and fruit platter.

  • Stayed: December 2011, traveled with friends
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Thank Ocahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2011

Stayed at Sofitel Miami for 3 nights. Comfortable, clean, great restaurant, wonderful staff. Would highly recommend to all/ anyone. Great location.

  • Stayed: December 2011, traveled with family
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1  Thank Manager11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2011

I had the chance to travel to Miami during spring break!!!!! Had the fabulous idea of booking the sofitel. The hotel is located in the airport zone so you NEED a car! once you have it, than you can spend the day in Miami beach and return to the quite hotel!
There is no party going on in the hotel swimming pool and that is quite nice if you don't want to have noise at night.

  • Stayed: April 2011, traveled with friends
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1  Thank GraceDyese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2011

I am somewhat prejudiced as I have stayed at this Hotel many times. It is managed by a Mr Balendra Nagesvaran who has made this property run as a highly tuned machine! This Hotel is very close to the Miami airport but the soundproofing is such that only rarely can one hear the air traffic. The building itself is beautiful and the facade reflects the French tricolor. The blue Lagoon adds extraordinary beauty as well.
A hotel should have a heart. Sofitel Miami has hundreds of hearts which are exemplified by its employees. From the check in desk to the Concierge station only good will prevails. Doors are opened smiles are given and good will exudes from all.
The dining room is outstanding in quality, value and service. When you arrive to this hotel always ask for a lovely lady in the dining room by the name of Derling and in the evening ask for Maxime Carlo and Daniel who will cater to your every wish. When I leave this property I feel a touch of sadness which immediatley is overcome by the knowledge that I will be returnig there soon.
Doctor M.

Room Tip: Always ask on check in whether an up grade is availble. The staff will do their utmost to accomodate...
See more room tips
  • Stayed: December 2011, traveled on business
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4  Thank Vytautas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2011

Excellent valie for the money. Super nice and clean rooms. Very close to the airport (which also means you may hear the iccasional plane take off or land). Would definitely stay there again.

  • Stayed: December 2011
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1  Thank tulipberlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2011

Stayed there for a pre-cruise weekend. The location wasn't directly near stores but low cost shuttle services are available to Dolphin Mall (great shopping--must check out the Lord &Taylor outlet!!!!!) or to South Beach- approximately $10 round-trip.
Rooms were clean and the beds were featherbed,sinkable soft for a great night's sleep.

Free internet available on the bar level.

  • Stayed: December 2011, traveled with friends
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Thank Radiant360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PULLMAN Miami Airport hotel

Address: 5800 Blue Lagoon Drive, Miami, FL 33126-2016 (Formerly Sofitel Miami)
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Miami
#15 Luxury Hotel in Miami
#22 Romantic Hotel in Miami
#28 Family Hotel in Miami
#42 Business Hotel in Miami
Price Range: $134 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PULLMAN Miami Airport hotel 4*
Number of rooms: 281
Official Description (provided by the hotel):
Only minutes from Miami International Airport, stands, the cosmopolitan and stylish Pullman Miami Airport. From the beaches to the Everglades, Pullman Miami Airport is centrally located to everything that Miami has to offer. Easy access to Downtown Miami, Coral Gables, and Doral make our Blue Lagoon location the perfect choice. The business epicenter and the vibrant city sights are all at your fingertips. Art, Design and Connectivity are at the heart of the vibrant Pullman Miami Airport. Guests will experience the essence of contemporary style and design. Pullman Miami Airport conforms to the modern lifestyle and caters to the spirit of today's cosmopolitan business and leisure travelers. ... more   less 
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Also Known As:
Sofitel Miami Hotel Miami
Miami Sofitel
Accor Miami
Sofitel Miami Airport

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