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Sheraton Miami Airport Hotel & Executive Meeting Center
Ranked #34 of 121 Hotels in Miami
Scottish lass
Level Contributor
62 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Après flight !”
5 of 5 bubbles Reviewed May 6, 2014 via mobile

We stayed here after a transatlantic flight and were immediately impressed with everything. The check in staff were excellent and gave us a lovely room on the 9th floor overlooking the golf course. We decided to join their loyalty scheme which was easy to do.
All staff we encountered were so pleasant and helpful. We arrived mid afternoon so did not venture far from the hotel as we had an early start to our day. The room was very comfortable, spacious and clean, although the colour scheme was not to our liking...a minor complaint.Nothing was too much trouble for the bar / waiting staff in the evening and again the same staff at breakfast the next morning. The selection of food and drinks were both plentiful and not too expensive, considering this is an airport hotel. We were not very hungry so had an appetiser, but being the States, the amount we had,served as a main course !
One small problem were the elevators. The day we departed was a cruise day, so many people were wanting elevators. As we said, we were on the 9th floor, so there was no way we could walk down the stairs. We had to wait about 20 minutes for a less than packed elevator. Even when we did manage to get in, we had to go up, to go down, otherwise we would have probably had to wait even longer. This should be borne in mind if you have a tight time schedule, and leave your room earlier to compensate your time waiting to descend !
The pool looked inviting and was warm, but as we were travelling further the next day, we decided not to swim and then have to pack wet swimsuits.
We have stayed in many hotel chains throughout the world, but have to confess that the general helpfulness of all staff, was second to none. Well done, and keep up the good work to all concerned.

Stayed April 2014, traveled as a couple
Helpful?
Thank ScottishlassAlice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, May 7, 2014
Thank you for sharing your experience. We are so pleased that you enjoyed your hotel stay, the cuisine whipped up by our culinary team and the great hospitality extended by our associates. We appreciate your recommendation and hope to welcome you again on a future trip to Miami.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,005 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (719)
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English first
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 6, 2014

One of the main reasons we came back to this hotel was that we were so impressed by how, friendly and helpful the staff way.

We were not disappointed on our second visit.

Mayling Marenco who worked in the club lounge was a pleasure to meet, very professional and beyond helpful - far exceeded our expectations.

We have stayed in many hotels in the world and I am sure Mayling would impress in any one of them as she did in this one.

Even though she is the youngest by five minutes :)

Remember to look for the twins who met for the first time aged 78 -
it was on the BBC website
(I had the link for you but they removed it!

John and Agnes

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FridgeMagnetman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed May 5, 2014

When the receptionist asked my about my SPG status I realized I did not have my card with me since I am a preferred customer of another chain. I just used this hotel because of an emergency and did reserve just a day before (finding a great last minute deal by the way!).

When the receptionist asked for my zip code, he found me in the system and that was it was needed to give me a superior room (near elevator, bathrobe, extra toiletries, etc.)

The only reason for not giving five stars is the paid daily parking ($15+tax), although the valet service at the same price is appreciated. Having other hotels that offer breakfast as part of the cost of the stay is also a great disadvantage of this hotel.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank estusal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Whole World.
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed May 5, 2014

This is my Favorite hotel in the Miami airport area. The location is more than you can ask for and the people who work at the front desk are some of the most helpful and pleasant i have had the pleasure of being served by.

There is transportation to the Dolphin mall for $5.US each way that comes by the hotel and picks you up and drops you off. You can walk across the street and catch the rail service to the Miami airport or take the shuttle.

The club lounge looks over a golf course and always has a nice buffet breakfast for members.
The rooms have always been comfortable and very clean, But what makes this hotel my favorite
in the Miami airport area is the staff.

I would be remiss if i did not mention Gerry at The Front Desk, who made sure this Starwood Platinum member and his family were treated like Royalty. Gerry checked on to make us sure our stay was all we expected and more.

I will always stay at this hotel when near the airport in Miami. Great Job to everyone who worked at the hotel during our stay.

Sammy

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, May 7, 2014
We are delighted to hear that you enjoyed our hotel and hospitality. Customer care is amongst our highest priorities and it is always gratifying to hear that our teams have succeeded in ensuring that our guests experience that care. I will share your kind comments with the staff and especially with Gerry. Your recommendation is greatly appreciated and we look forward to welcoming you back home on your next trip.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed May 5, 2014 via mobile

I stayed for only a few nights but I loved every minute of my stay at the hotel. The service was wonderful and the view from my room ws s magnificent. When I travel back to Miami, I will be booking my next stay here as well! Awesome place.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhuertas80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, May 6, 2014
Thank you so much for your review. We are delighted to hear that you enjoyed our hotel and our hospitable staff. We are looking forward to your next visit.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
4 of 5 bubbles Reviewed May 4, 2014

I don't normally write reviews, however Mayling Marenco in the Club lounge deserved a special comment on this review. She is very helpful, courteous, kind, and took care of our needs immediately. I believe the Sheraton Hotels did a great job hiring her for the job she is doing.

The hotel is wonderful, the staff overall is very good, and I would definitely come back. The only negative about the whole property is it is difficult to get to because of all of the construction. Once you figure that part out, it is a joy.

Thank you
Jonathan

Room Tip: Top Floor Facing the Golf Course is a Great View.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonW338, General Manager at Sheraton Miami Airport Hotel & Executive Meeting Center, responded to this review, May 6, 2014
Thank you so much for taking the time to write about your recent experience. We truly value and appreciate your recognition of Mayling from our Sheraton Club Lounge. She makes every effort to exceed our guests’ expectations at every opportunity so she will be delighted to learn that she was instrumental in ensuring a great stay. Your recommendation is appreciated and we hope for a return visit from you soon.

Kind regards,
Jon K. Wubbena, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rafz, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 4, 2014

We have been here already four times. We choose this hotel because of it's excellent location (close to the airport, just across the rental car station). We use this hotel for overnight stays, before travelling to the Gulf Coast.

We've enyoyed the excellent service in the hotel restaurants, especially at breakfast. It's always a great pleasure to meet "our" waiter, Ruben Jaramillo! He is very friendly, helpful an we like to share some travel experience with him. Hopefully, we will see him next year again!

Philipp & Family from Switzerland

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaeserfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Miami Airport Hotel & Executive Meeting Center

Property: Sheraton Miami Airport Hotel & Executive Meeting Center
Address: 3900 NW 21st Street, Miami, FL 33142-6704
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Miami
#37 Family Hotel in Miami
#37 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Miami Airport Hotel & Executive Meeting Center 3.5*
Number of rooms: 405
Official Description (provided by the hotel):
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 
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Also Known As:
Wyndham Miami
Miami Wyndham

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